Customer Reviews of Mercedes-Benz of Beaumont
Review type:
Amazing Service!
by Frank on 07/22/2025My service advisor Latasha worked closely with my warranty provider and kept me up to date on everything. She contacted me at each stage of the repairs. Latasha was very knowledgeable and has great people skills. Most of all she is kind… and worked hard to get the most coverage from my warranty company. I am very pleased with how she handled my service repairs.Valet service
by Ck on 02/06/2025Adrianne did everything she could to make sure I was happyAdrianne will be happy to hear this! Thanks for choosing Mercedes-Benz of Beaumont and for sharing your positive feedback!
Great day at the dealership
by Carolyn Jones on 01/01/2025Doggett /Mercedes-Benz Beaumont Texas very clean business, Latasha well knowledgeable sales advisory made me aware of what the problem was before they actually started working on my vehicles and cleaned and detail my car after serviceCarolyn, we're delighted to hear that Latasha provided you with such knowledgeable service at Mercedes-Benz of Beaumont. It's great to know your experience was positive and thorough! Thank you for sharing this feedback!
Doggett Mercedes-Benz of Beaumont
by Beke on 12/14/2024Mason is always kind and gracious. He keeps me informed on the status of my car service. I recently had car trouble and he advised and assisted me in getting my car towed to the dealership. My car was repaired the following day.Beke, we're delighted to hear that Mason provided you with such attentive and communicative service at Mercedes-Benz of Beaumont. Thank you for sharing your experience and trusting us with your business!
Mercedes TLC
by Marlin on 10/31/2024updated 11/07/2024Mike Smith Mercedes in Beaumont, Texas exemplified first class customer service and knowledgeable technicians.Marlin, we're delighted to hear that you experienced first-class service with us at Mercedes-Benz of Beaumont. Thank you for the kind words!
Tears of Joy
by Felicia on 08/08/2024updated 08/16/2024My service adviser Adrienne St. Romain was so very very awesome. Words can not explain just how hands on she was with me. My situation was no walk in the park and it felt like I was the only person that she was dealing with at the time. My… car had some major issues and my car was gone for 4 months . Now don’t think it was just sitting, no parts had to come in and the technicians took time to make sure things were in proper working order. I cried as I drove away the day I finally did pick up my car. It was tears of joy. Let me address my service advisor properly Ms. Adrienne St. Romain is an awesome advisor and an even better person. I said it before and I’ll say it again words can not describe just how grateful I was to have her in my corner. Ms. St. Romain is super awesome. She is the only one I will deal with when it comes to advising me on my vehicle. I trust her so very much. The other team member are great as well. I just had so much one one with Ms. Adrienne St. Romain. Thank you so so much Adrienne, you’re in my prayers forever!!!!!!!!!!!Felicia, we're so glad to hear that Adrienne provided such exceptional service and support during your time at Mercedes-Benz of Beaumont. Your kind words mean a lot to us, and we'll be sure to share them with her! Thank you for trusting our team!
Excellent experience
by John Boutte on 06/11/2024Mr. Mason really went above and beyond to fix my car problemsJohn, thanks for the shout-out to Mason from our Mercedes-Benz of Beaumont team! We're happy to know you had a great experience with us. We're always here happy to help!
Excellent Service
by Winizonia on 02/02/2024Kristy Lindsey is the Best Service Advisor. She’s excellent on her job. She’s been taking care of me and my husband’s cars for more than a decade now. She’s very attentive and addresses any issues than comes up during service.It's wonderful to hear about your positive experience with Kristy as your service advisor. We're glad to hear that she has provided excellent service, taking care of your and your husband's cars for more than a decade. Safe travels, and thank you for choosing us for your service needs!
Mercedes Service
by Brailsford on 01/31/2024Superb attention and fast service.We are thrilled to hear that you had a superb experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by GinaBrowne on 01/29/2024Everyone was very helpfulWe are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Mercedes service is top notch
by Love my car on 01/20/2024Mercedes Benz of Beaumont is my only choice for service on my car. Kristy is very professional and helpful! She is one of the reasons I continue to return here for my service. I feel confident in their service and honesty.Thank you for making Mercedes-Benz of Beaumont your choice for service, and we appreciate your kind words about Kristy! We're delighted to hear that she is very professional and helpful, contributing to your confidence in our service and honesty. We value your trust and look forward to serving you again!
Not pleased
by ShellyS on 01/14/2024Terrible communication with the service department Car was there a whole day and not touched but told it would beService
by Melissa on 11/15/2023Prompt service with a smile. Great communication with service provider. Problem fixed quickly back on the road with a clean car.It's wonderful to hear about your positive experience at Mercedes-Benz of Beaumont! Prompt service coupled with great communication from the service provider can truly make a difference in the overall experience. Getting the problem fixed quickly and returning to the road with a clean car adds that extra touch of satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
A Service on 2019 GLC300
by Min57ace on 11/09/2023Great experience today getting the “A” service on my vehicle. My Service Advisor kept me informed of what was going on and very professional.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great experience
by Chitowr on 09/11/2023Adrienne was super helpfulThank you for acknowledging Adrienne’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!
Sprinter motorhome
by Sheckler on 08/25/2023Took my 2023 class C motorhome in for its first maintenance. They too great care of it and got it back to us the same day!We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.
Prompt and efficient service.
by Samureye on 07/17/2023Scheduling was simple and efficient. The service was great.We are thrilled that you had a pleasant visit!
Sprinter speed sensor
by Chaswill on 07/03/2023Great service center. They were very professional and got me fixed the next day.Hi Chaswill, we are very happy to have provided you with such a positive experience!
Hi Chaswill, we are very happy to have provided you with such a positive experience!
Easy experience
by SandraJ on 06/20/2023Dropped car off for service, Sheldon checked me in, very friendly and knowledgeable. Car clean and ready when it was supposed to be.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Recall service Bmt TX
by Risinger on 06/20/2023Kristy with Mercedes service is the BEST. She is the easiest to work with. She’s always professional and courteous. We’ve used Mercedes for years and are always pleased.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Appointment? We don’t care about apointments!
by Stuart Salter on 09/06/2022I called ahead to see when would be good time for them to look at the windshield they had replaced that now leaks. They said any day next week is good. Went on the morning of August 30th and didn’t get my vehicle back until September 5th.… They said they were busy.I asked why they told me to bring it in if they are so busy? Their answer? We tell everybody the same thing, bring it down. “We don’t check with the techs to see if they can actually look at it, that would be too hard to keep up with. Gotta appreciate their honesty.We truly value your business and thank you for bringing this to my attention. Please contact me directly at mdipzinski@mbofbeaumont.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Marvin Dipzinski General Manager mdipzinski@mbofbeaumont.com
Mercedes-Benz of Beaumont invites you to visit our Luxury Car dealership in Beaumont, TX. Our team members are standing by to provide you with some of the best deals near you on Mercedes-Benz Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Beaumont area's most trusted Mercedes-Benz dealers.
ESPAÑOL
Mercedes-Benz of Beaumont le invita a visitar nuestro concesionario de autos nuevos y usados en Beaumont, TX. Visítanos hoy para carros lujosos Mercedes-Benz y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Mercedes-Benz en el área Beaumont.
- Instant Financing
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- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Frank, we are pleased to hear that Latasha went above and beyond during your visit to Mercedes-Benz of Beaumont. Thank you for your business and your five-star review!
by Mercedes-Benz of Beaumont on 07/23/2025