Mercedes-Benz of Beaumont
Back to Service Reviews
Dealership Service Review
service Rating
Appointment? We don’t care about apointments!
Written byon 09/06/2022
I called ahead to see when would be good time for them to look at the windshield they had replaced that now leaks. They said any day next week is good. Went on the morning of August 30th and didn’t get my vehicle back until September 5th. They said they were busy.I asked why they told me to bring it in if they are so busy? Their answer? We tell everybody the same thing, bring it down. “We don’t check with the techs to see if they can actually look at it, that would be too hard to keep up with. Gotta appreciate their honesty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 09/12/2022
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at mdipzinski@mbofbeaumont.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Marvin Dipzinski
General Manager
mdipzinski@mbofbeaumont.com
Report