Covert Chevrolet
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Customer Reviews of Covert Chevrolet
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10 service reviews
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Denise
by Denise B on 04/21/2025Fast, thorough, courteous service. Always handled in a timely manner.Great customer care
by COACH76 on 03/10/2025Great job getting my truck ready for travel. Took care of a recall that was on it as well as the oil change and checking things out. Pick up and drop off was a huge help.Truck service
by Kimberely on 08/25/2024Edward was awesome! He came and picked up my truck for service and returned it to me when finished. It was nice not having to go and wait for the service to be done… Thank you!How to set the intermittent windshield wiper settings
by See above on 01/24/2024The Service reps responded immediately and quickly solved my problem and explained how it worked without OnStar which required a monthly subscription for a safety feature to work and use Google(not using Google)! I will not recommend GM… vehicles in the future. I will buy other brands that put Apple CarPlay on equal footing with other services (like Toyota, Ford, BMW, Audi, Volvo, ETC). Currently I’m visiting Toyota with the intent to buy one of their products. I’m an Apple user for everything with no intention of changing for a GM product.Great Service
by Bev McCleery on 07/21/2022This dealership was very accomodating, travelling to pick up my vehicle for service and delver it back to me. Very curtious.Brake Service
by wblack7389 on 02/19/2019updated 02/25/2019Covert Bastrop always provides good service.Service
by ckmason on 12/24/2018We have all our vehicles through Chevrolet Covert in Bastrop. We always go see our friend Mr. Green to help us with the decision on our best options and he always gives us the best deals! The service center has always worked with us and… been done in a timely manner.recall on 2014 Cruze
by unsatisfied on 08/21/2018updated 08/27/2018Experience was fine until I got a call saying they forgot a step and they will come pick up my car again so I have to take another day off work to wait on them to come get the car and another one for them to bring it back. This is… unacceptable in my opinion, why do I have to waste vacation days because of your mess up? Not sure I will buy another car from Covert again.We are disappointed by the incident you have described. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Covert Chevrolet Buick GMC Bastrop Team
Mr.
by Donald C. on 08/13/2018AWESOME. Great customer service. Family friendly environment. Rapid return in service completion and customer care performance.Thank you for the excellent review! We strive to provide friendly and efficient service to every guest. Let us know if we can help with anything else in the future. Best, Covert Chevrolet Buick GMC Bastrop Team
Poor Practices
by JackB. on 06/27/2017I went in for an advertised oil change, tire rotation, and inspection service. After a lengthy wait, I was told by the service writer that i needed a fuel injector cleaning, which was $190. I declined this service. (While I was waiting I… heard at least 3 customers told they needed this same service) I was then told that my cabin air filter needed to be replaced and the cost was $40. When I got my bill the air filter was $39.95 just as I was told. However, I was charge $20 labor to install the air filter (which they already had out and had to put back anyway) and $24.33 for misc. shop supplies used in the servicing of the air filter. In the end, it cost me $84.28 for that $40.00 air filter. I also observed multiple customers told their air filters needed to be replaced as well. Each time they were shown a very dirty air filter. In hindsight, I believe it was the same filter each time. Very disappointed in this experience.
Chevrolet Silverado 1500
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Chevrolet Suburban
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by Sunil Kumar Varalaxmi on 01/26/2024