Skip to main content

Covert Chevrolet


702 W State Hwy 71, Bastrop, TX 78602 (map)
Today 7:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (4) No (0)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Poor Practices
Written by JackB. on 06/27/2017

I went in for an advertised oil change, tire rotation, and inspection service. After a lengthy wait, I was told by the service writer that i needed a fuel injector cleaning, which was $190. I declined this service. (While I was waiting I heard at least 3 customers told they needed this same service) I was then told that my cabin air filter needed to be replaced and the cost was $40. When I got my bill the air filter was $39.95 just as I was told. However, I was charge $20 labor to install the air filter (which they already had out and had to put back anyway) and $24.33 for misc. shop supplies used in the servicing of the air filter. In the end, it cost me $84.28 for that $40.00 air filter. I also observed multiple customers told their air filters needed to be replaced as well. Each time they were shown a very dirty air filter. In hindsight, I believe it was the same filter each time. Very disappointed in this experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.