Covert Chevrolet
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Customer Reviews of Covert Chevrolet
Review type:
The Best
by ATXLonghorn on 12/19/2024
Jay and Eddie are second to none. The time, effort and caring that was extended to us was above and beyond. We have leased and purchased so many cars over the years and this was the most rewarding experience. We highly recommend Covert… Bastrop! Rell & Betty.
23 reviews
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Denise
by Denise B on 04/21/2025Fast, thorough, courteous service. Always handled in a timely manner.Great customer care
by COACH76 on 03/10/2025Great job getting my truck ready for travel. Took care of a recall that was on it as well as the oil change and checking things out. Pick up and drop off was a huge help.The Best
by ATXLonghorn on 12/19/2024Jay and Eddie are second to none. The time, effort and caring that was extended to us was above and beyond. We have leased and purchased so many cars over the years and this was the most rewarding experience. We highly recommend Covert… Bastrop! Rell & Betty.Best experience I’ve had going to a dealership!
by Aaron m on 09/16/2024The process was pretty easy and fast Alex m went above and beyond to make sure I was happy and satisfied With my purchase even checked on me a couple days later to make sure I was enjoying my new truck want to thank him very much and thank… the staff at covert Chevy BastropTruck service
by Kimberely on 08/25/2024Edward was awesome! He came and picked up my truck for service and returned it to me when finished. It was nice not having to go and wait for the service to be done… Thank you!How to set the intermittent windshield wiper settings
by See above on 01/24/2024The Service reps responded immediately and quickly solved my problem and explained how it worked without OnStar which required a monthly subscription for a safety feature to work and use Google(not using Google)! I will not recommend GM… vehicles in the future. I will buy other brands that put Apple CarPlay on equal footing with other services (like Toyota, Ford, BMW, Audi, Volvo, ETC). Currently I’m visiting Toyota with the intent to buy one of their products. I’m an Apple user for everything with no intention of changing for a GM product.Covert Bastrop
by rtsintexas on 12/01/2023This was the 2nd new vehicle that we purchased from Covert Bastrop in less than three weeks. The only reason I move our business to this dealership was due to the integrity of the staff, which started will the sales rep on to the sales GM,… and continue to carry over into the finance department. Honesty, respect, and honoring your word is unfortunately a very rare trait to find these days. However, this dealership has employed a staff that is proud to be part of a team who holds each one of their team members to a higher standard. As a business owner, I am watching the different staff members make sure that this higher standard is achieved in each department, and I it makes it crystal clear why the Covert Team has been in business for a century.We're pleased to know we have been able to exceed your expectations and help you out! We hope to be of service to you again in the future. Best wishes, Covert Chevrolet Buick GMC
Great Service
by Bev McCleery on 07/21/2022This dealership was very accomodating, travelling to pick up my vehicle for service and delver it back to me. Very curtious.Most pleasant car buying experience I have ever had.
by Jill I. on 07/19/2022My sales rep, Buster, was great to work with. Vladimir made the finance and paperwork process smooth and painless. The folks in part and service were friendly and helpful when I visited a week after my purchase for add-ons. Everyone was… friendly, professional and competent. Car shopping is so challenging is today's market. It is meaningful to me that this dealership isn't using the opportunity to gouge their customers by charging them more than what the manufacturers themselves value their vehicles at, or as other dealerships call it "fair market adjustment". Covert (Bastrop) has a customer for life with me and with my family.Customer focused not dealership focused
by ShannonD on 06/16/2022Staff worked very hard and went out of their way to get me exactly what I wanted not what was easy and in stock[non-permissible content removed]
by Covert Lies on 05/18/2021Worst experience. Tried to do a bait and switch. Will never shop at this place.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. - Covert Chevrolet Buick GMC Team
New truck
by Babucho on 04/13/2020I went trying to buy a used truck but they helped me to get a brand new insteadCharles
by Charles on 05/23/2019John Cardone was very helpful and found what I wantedThank you for this amazing review, Charles! We really appreciate your business. Sincerely, Covert Chevrolet Buick GMC Bastrop Team
Brake Service
by wblack7389 on 02/19/2019updated 02/25/2019Covert Bastrop always provides good service.Service
by ckmason on 12/24/2018We have all our vehicles through Chevrolet Covert in Bastrop. We always go see our friend Mr. Green to help us with the decision on our best options and he always gives us the best deals! The service center has always worked with us and… been done in a timely manner.Highly recommend
by Labria Reid on 12/10/2018Steve helped me with my Chevy Cruze purchase and I never had a smooth buying experience until I came here !! Everyone was super nice and determined to help me regardless the circumstance! Jonathan the finance guy made everything easy and… quick . I highly recommended this place and ask for steve he’s awesome !!recall on 2014 Cruze
by unsatisfied on 08/21/2018updated 08/27/2018Experience was fine until I got a call saying they forgot a step and they will come pick up my car again so I have to take another day off work to wait on them to come get the car and another one for them to bring it back. This is… unacceptable in my opinion, why do I have to waste vacation days because of your mess up? Not sure I will buy another car from Covert again.We are disappointed by the incident you have described. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Covert Chevrolet Buick GMC Bastrop Team
Mr.
by Donald C. on 08/13/2018AWESOME. Great customer service. Family friendly environment. Rapid return in service completion and customer care performance.Thank you for the excellent review! We strive to provide friendly and efficient service to every guest. Let us know if we can help with anything else in the future. Best, Covert Chevrolet Buick GMC Bastrop Team
New Z71
by dart1bi on 05/25/2018Always smooth. I just call Harry Green He knows what I want. Finds and delivers it to me 400 miles from dealership. Couldn’t be easier!Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Harry. Please let us know if we can ever help you in the future. Best regards, Covert Chevrolet Buick GMC Bastrop Team
Poor Practices
by JackB. on 06/27/2017I went in for an advertised oil change, tire rotation, and inspection service. After a lengthy wait, I was told by the service writer that i needed a fuel injector cleaning, which was $190. I declined this service. (While I was waiting I… heard at least 3 customers told they needed this same service) I was then told that my cabin air filter needed to be replaced and the cost was $40. When I got my bill the air filter was $39.95 just as I was told. However, I was charge $20 labor to install the air filter (which they already had out and had to put back anyway) and $24.33 for misc. shop supplies used in the servicing of the air filter. In the end, it cost me $84.28 for that $40.00 air filter. I also observed multiple customers told their air filters needed to be replaced as well. Each time they were shown a very dirty air filter. In hindsight, I believe it was the same filter each time. Very disappointed in this experience.Love My Dealer
by ybf on 02/10/2017The Covert experience was awesome! I was offered a great price with no haggling, the car was delivered to my door, everything was explained during the process (I ordered a vehicle), the features were walked through and all my questions… were answered. Rick, my sales guy was friendly, responsive and cared. The finance manager explained all the numbers and the owner called to make sure I was satisfied. Perfect!! I have already recommended Covert to several of my friends.
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About our dealership
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by Sunil Kumar Varalaxmi on 01/26/2024