Customer Reviews of First Texas Honda
Review type:
Great service
Great service
by Bill Henderson on 05/31/2025Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
William Brown is the best in Texas!
by Jenn D on 05/29/2025William was pleasant and informative from the very beginning. He provided me suggestions and advice so I can make the best determination with what services I wanted at the time and prepared me for the future. I love Honda and so far… William Brown is the best in Texas!Jenn, thank you for selecting us to assist with your vehicle servicing needs! We're delighted to know that William delivered an impeccable experience from start to finish. Should you need anything from us in the future, we're here for you! :) - The Team at First Texas Honda
Great service experience
by Maria G on 05/21/2025updated 05/27/2025Great service and car repair experience from tire specialists Hurtado, service advisor De La Cruz, technicians and front desk personnel. Very knowledgeable and professional to explain required service and repairs. The service that I had… received in First Texas Honda at Steck Ave. is the reason I always buy Honda cars.Thank you for the kind words, Maria! It was our pleasure to serve you and we look forward to welcoming you back next time. :) - The Team at First Texas Honda
Not Your Typical Dealership
by Lena on 05/20/2025I went in there expecting a battle, as is typical when buying a car. The sneaky tactics, the haggling, the "let me see what I can do." Not here. Everything was transparent, friendly, and no one was pushy. No one. I got exactly what I… wanted without a fight, and I left without that icky feeling of having been scammed. In fact, I feel great about the whole process and am confident the dealership will continue to impress through the years as I bring the car back in for service.Lena, thanks a million for the raving review! We appreciate your kind words and are thrilled to know you had a top-notch experience. Enjoy your new vehicle and please let us know if there is anything we may assist with in the future! :) - The Team at First Texas Honda
Great service
by Fang on 05/12/2025They really working hard to improve the service quality feels like. The overall experience has been really improved from my last visit. I have been working with Dylan for couple times. He is doing great.Fang, thank you for noticing the improvements—we’ve been working hard to provide a better experience, and it’s great to hear that it’s showing! We’ll be sure to pass along your kind words to Dylan. We appreciate you coming back and trusting us with your vehicle. :) - The Team at First Texas Honda
GREAT SERVICE
by Jena Benton on 05/01/2025This is a great dealership with a lot of cars to choose from.Jena, thank you so much for the wonderful feedback! We're delighted to see that our team delivered an experience worth bragging about. We appreciate your support and hope to have the opportunity to serve you in the future! :) - The Team at First Texas Honda
Great experience!
by Anish on 04/28/2025Hunter, the service advisor, really made it an easy and great experience. Clearly explained what was needed, quick and easy communication, checked me in quickly and kept me up to date on all required communications. Helped answer all my… questions - highly recommend!Anish, thank you so much for the kind words! We’re thrilled to hear that Hunter provided you with such a great experience. Clear communication and excellent service are top priorities for us, and it’s great to know that Hunter made the process smooth and easy for you. We appreciate your recommendation and look forward to seeing you again! :) - The Team at First Texas Honda
Service provided
by Allison woos on 04/03/2025Ty Winn did an exceptional job. I was in an out fast As always Service is greatAllison, thanks for the great feedback! We're so glad Ty Winn took excellent care of you and got you in and out quickly. It's always our goal to make service smooth and efficient. :) - The Team at First Texas Honda
Me and my Honda
by Mark T on 04/02/2025It was a very nice atmosphere, clean well maintained. Seemed extremely busy and I was surprised no one was asking me if they could help me from behind that long counter although it was nice not to feel pressured! Sal Ahmed was a great… salesperson to work with. No pressure, took his time, and answered all questions. I would highly recommend him and in the future I will go to him with my needs for my family members.Thank you for your thoughtful review! We're glad you enjoyed everything our dealership has to offer, and we will be sure to relay your kind words to Sal. We appreciate your recommendation and look forward to assisting you and your family in the future! :) - The Team at First Texas Honda
Ls cry maintenance
by Luis Sirvent on 02/06/2025Ty Winn excellent work and advice ro provide maintenance to my CRV.Luis, thank you for selecting us to assist with your CRV's servicing needs! We will be sure to relay your kind sentiments to Ty and the team. Please let us know if there is anything we may assist with in the future! :) - The Team at First Texas Honda
Corey is amazing! Ask for him if you are planning on purchasing
by Val G on 01/31/2025I would recommend any of my family and friends to use First Texas Honda. I have used them for service previously and I was very pleased with the customer service and work on my car. This past week I came to purchase a car and I am very… pleased. Corey was exceptional with helping me figure out what would work best for me (lifestyle and price range). The car buying process can be intimidating and Corey immediately eased any anxiety I had. I was not just a transaction but provided me with real advice and information. Definitely consider buying your car with First Texas Honda and ask for Corey. He not only helped me with the initial process but has been available for me via text/call for any follow up questions I have about my car. Excellent customer service.Val, thank you for your thoughtful review! We're so glad to hear that Corey made your car-buying experience smooth and stress-free. It's wonderful to know he took the time to understand your needs and provide real, helpful advice. We appreciate your recommendation and look forward to serving you and your loved ones in the future! :) - The Team at First Texas Honda
Made my car whole again!
by LG Wright on 01/23/2025Excellent customer service. Was able to fit me in without an appointment and took care of my needs.LG, thank you for the positive feedback! We’re glad we could accommodate you without an appointment and take care of your needs. We appreciate your kind words and look forward to assisting you again in the future! :) - The Team at First Texas Honda
Really
by E J on 05/09/2023Took vehicle in at appointment time for occasional start issue. Was told nobody would look at vehicle for 24 to 48 hours. Why bother with appointments if this is how things happen here??EJ, thank you for your review. Our team is constantly hard at work to achieve the highest standards, so it's saddening to see that your experience did not reflect this. We understand your disappointment with the delay in addressing your vehicle's problem despite having an appointment. We strive to provide prompt and efficient service to all our clients, and we acknowledge that we fell short of your expectations on this occasion. I'd appreciate the opportunity to discuss this with you more, and I hope you will contact me directly at Naji@firsttexashonda.com so I may be of further assistance. Thanks again and I look forward to your email. - Naji Abi-Habib, General Sales Manager and Assistant General Manager
Great job
by Federico on 06/23/2022Service was prompt and efficient. I was informed about what was needed and what was optional. No pressure to make decisions.Federico, this is exactly the kind of feedback we love hearing! Thank you for taking a moment to share some kind and thoughtful words for our team. We look forward to welcoming you back again in the future! :) - The Team at First Texas Honda
Excellent Service
by VRod on 06/21/2022Thanks Bobbie for taking time to explain pricing, process and questions I had. Appreciated it very much!VRod, the pleasure was all ours to assist! We are overjoyed to see that Bobbie went above and beyond to make sure you had a top-notch experience from start to finish. Thank you for visiting us, and please let us know the next time we can be of assistance! :) - The Team at First Texas Honda
2019 Pilot Routine Service
by Scott on 06/18/2022Excellent service, professional staff.Scott, we love to hear it! Thanks so much for sharing some generous feedback for our team, we appreciate it more than you know! :) - The Team at First Texas Honda
George
by George on 06/14/2022Excellent serviceThanks for supporting what we do here, George! We're delighted to see that you enjoyed everything our service department had to offer. :) - The Team at First Texas Honda
Oil and Filter Change
by First Texas Honda on 06/10/2022I had a very pleasant experience at First Texas Honda. My service adviser, Anthony Herrera, was knowledgeable and courteous. He went beyond the call of duty to explain features in my car that I did not know before. One of the reasons that I… keep coming back to First Texas Honda is because they have excellent service advisers like Anthony Herrera.Wow, thank you so much for leaving this raving review for Anthony! He is a true asset to our team, and we will be sure to pass your kind words along to him. We appreciate your support and hope to see you again in the future! :) - The Team at First Texas Honda
Basic service
by Cesar Burgueno on 06/09/2022Only required basic service.Cesar, thank you for choosing us to assist you with your vehicle's servicing needs! Please do not hesitate to let us know if there is anything we can do to help in the future. :) - The Team at First Texas Honda
Jay Jank never disappoints!
by Mark M on 06/07/2022I have been working with Jay Jank for 8 years now. He is the best !!Mark, it is fantastic to see that Jay has taken great care of you and your vehicle through all the years! Thank you so much for your continued support, it means the world to us! :) - The Team at First Texas Honda
Excellent Service As Always!
by Sarah on 06/03/2022I always get superior service at this dealership. They are prompt, notify me when additional repair are needed or recommended and they thoroughly explain why repairs are needed. Their coffee bar is wonderful too!Sarah, nothing makes us happier than seeing reviews like this from awesome clients like yourself! It was great being able to assist you with your vehicle's servicing needs, and we're glad to see that you enjoyed the cafe as well. Thanks for choosing us, we'll see you next time! :) - The Team at First Texas Honda
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025