First Texas Honda
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Dealership Service Review
service Rating
Really
Written byon 05/09/2023
Took vehicle in at appointment time for occasional start issue. Was told nobody would look at vehicle for 24 to 48 hours. Why bother with appointments if this is how things happen here??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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The Team at First Texas Honda on 05/23/2023
Dealer Response
EJ, thank you for your review. Our team is constantly hard at work to achieve the highest standards, so it's saddening to see that your experience did not reflect this. We understand your disappointment with the delay in addressing your vehicle's problem despite having an appointment. We strive to provide prompt and efficient service to all our clients, and we acknowledge that we fell short of your expectations on this occasion. I'd appreciate the opportunity to discuss this with you more, and I hope you will contact me directly at Naji@firsttexashonda.com so I may be of further assistance. Thanks again and I look forward to your email. - Naji Abi-Habib, General Sales Manager and Assistant General Manager
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