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Customer Reviews of Nyle Maxwell Chrysler Dodge Jeep RAM
Review type:
Going all out as a great team should.
by Tg on 06/18/2025
This dealership makes the car buying experience the way it should be. I told my wife this is the best buying experience I have ever had. They worked hard to find the exact van that I wanted. They gave me the competitive price I was seeking.… The service department has always provided great communication and consistency through the years.
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The following reviews are more than two years old. They are not included in the overall rating.
233 reviews
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Outstanding Service
by Dmunalem on 06/14/2016updated 06/24/2016Experience with Ronnie And Nick was excellent. They provided one of the best service I have experienced in a long timeImpressed !!!
by SCookSunCity on 06/24/2016This was my first experience with Nyle Maxwell and I was very impressed with their response, attitude, professionalism, and the Super Center environment in general.Service
by mpklein on 06/21/2016I got a flat tire and took my vehicle here because the service contract I purchased recommends going to the dealer that sold the contract. At first, it seemed simple. I just sat and watched their associate make phone calls, and the… warranty I purchased covered the cost. I took it in Monday morning and was told the tire would be in Thursday. Picked up the car Thursday evening, drove it to work and back in slow, rush-hour traffic. Then 10 days later, found the replaced tire flat with a bump/bubble in the sidewall. Took my car in early the next day, and their associate states it looks like I damaged the tire. He says they'll take it back and take a look. I tell him I need it replaced ASAP since I have a trip planned. He approaches later to state my warranty won't cover a rental vehicle (which is not what I asked for - the warranty should not have been involved in this transaction) and says again that I really damaged the tire. I advise him that there was not any incident that would have caused damage to the tire. He proceeds to argue that there was damage to the rim (that was already there - I did just have the tire replaced from the road hazard causing damage 11 days earlier after all). After I've waited over an hour the associate approaches again to state he can't get the same tire until 4 days later and offers a lower quality tire instead. I decline the lower quality and asked what they found after looking at the damaged tire. He states it was an installation error but still does not provide a loaner vehicle as they advertise as one of their Features and Amenities. Not only did I have to waste my vacation time on this visit due to an error on their part, they were unapologetic and did not seem to care at all that it was affecting future plans. I call back 4 days later to ensure the tire is in, and the associate tells me he called and left me a message the same day I left without a loaner vehicle or repair stating he was able to get the correct tire. However, he did not call the phone number I provided him. He states he called an old phone number, that we don't have anymore. Picked up the vehicle today and the invoice states I said I drove over a pothole. A different associate stated they added that for insurance purposes, so apparently they are filing an erroneous claim.Above and beyond the rest in town
by Atxspartan1 on 06/11/2016updated 06/22/2016I went to another dealership due to the emergency if my car overheating and they told me to make an appt. Came here, car immediately looked at even though it was late in the day.Awesome Job
by CJACK05 on 06/21/2016I was called from Chrysler/Fiat about the airbag recall, and was told it could take up to two days for the repair, and any other recall items while the truck was at the dealership. Joseph Lattanzio called a little over four hours later and… told me the truck was ready. Blew me away, very grateful for the fast turn around.Service Center
by Mpklein on 06/02/2016updated 06/20/2016It was simple. I have a service contract that took care of the cost. I just sat and waited while the rep made phone calls.Great Service
by JohnZCustomer on 06/15/2016Jonathan was friendly, empathetic, knowledgeable, and efficient in identifying and resolving my problem. Customer facing reps make or break my perspective on a service base company.Nyle Maxwell June 4 Review
by James647 on 06/04/2016updated 06/14/2016All of the managers were friendly and helpful and did not try to "pour on" the sales techniques to get you to buy a selection.Great service
by willie46502 on 06/12/2016always deliver great service,meet all expectations. Fast and professional service.Nice waiting area,like free wifi and fresh coffee.Open convenient hours and a shuttle if you need a ride to work or home.Best Car-Buying Expereince Ever!
by AndrewRey on 06/10/2016Pushy salesman, I hate pushy salesman. There were none here. When Glynda first approached my wife and I, the first impression she gave us was friendly, courteous, and very approachable, just all together down-to-earth. She made our car… buying experience a stress-less, enjoyable one. Finance manager Nicholas Drake was equally cordial. What impressed me the most about him was the fact that he went out of his way to find us the perfect deal. I can't recall one time when he tried to up-sell us, there was none of that. I'm glad I made the choice to "go check out some vans at Nyle Maxwell Center."OUTSTANDING CUSTOMER SERVICE!
by RobinPrice2016 on 05/25/2016updated 06/07/2016It took almost a year to get my recall items fixed, but other than that, our experience with Nyle Maxwell was great! The customer service staff and the parts employees were so friendly, professional, and they made sure that we were… satisfied with their service before we left. Thanks for making our experience so smooth.Outstanding Service
by bcanady1991 on 05/24/2016updated 06/06/2016I liked that even though the store was very busy that I was given full attention and I also felt like everything was done in a very organized way.Service Manager listens
by julie_j on 06/03/2016Service manager (Al) listened carefully to my car repair/service needs and attempted to duplicate my (problem) experience while I was there. He then gave me an idea of what problem might be, which was later verified when car was looked at… by technician.Nyle Maxwell
by Melvin02 on 05/20/2016updated 06/03/2016Fast response, friendly staff. Worked with me on pricing. Didn't try to upsell. Listened and responded to requests. Not too much pressure applied. Dealt in person, by phone, and by email.Overall very pleasant experience
by SHELLFAM on 05/21/2016updated 06/01/2016Jose in sales was winderful...very nice and accommodating. Mark, was great too...I like that you test drive with someone that is not sales driven. I felt less pressured and able to focus on the vehicle more.Wonderful buying experience with Josh.
by Ash_2691 on 05/19/2016updated 05/31/2016Our salesman Josh was absolutely wonderful, and I am incredibly thankful for his patience and understanding. My fiance was very nervous about buying a brand new car and Josh was extremely patient and gave us plenty of information and time… to discuss the purchase and did not pressure us.Service at Nyle Maxwell
by Cafowlkes on 05/10/2016updated 05/23/2016Everyone has always been really great to work with, Alan Motloch is wonderful. He is always there to assist and is always willing to help with anything..Great dealer
by BrettMayfield on 05/13/2016updated 05/23/2016It was definitely one of the nicest dealerships I've been too. Every person I talked to was very nice and very knowledgeable and helpful over what I was looking for. I left with my dream car.2015 Grand Cherokee Purchase Experience
by cheystok on 05/20/2016Johnny Vance is awesome. She was no nonsense about making sure I got the car I wanted with the smoothest process. That was the quickest I have been in and out of a dealership and I am completely satisfied. I plan to return and purchase a… vehicle with my significant other again next year.Smooth transaction
by Camhuang on 05/07/2016updated 05/16/2016Bill was very responsive , professional and made this one a very smooth transaction. I liked how he handled our transaction and respectful of our opinion esoevially during the negotiation process.Thank you for the great feedback and for choosing the Nyle Maxwell Supercenter, Camille! We are so glad Bill was able to provide such a smooth transaction and we will be sure to share your compliments!
Dodgeram
by jbrann86 on 04/20/2016updated 05/07/2016Everything went great, this is my 3rd vehicle bought from Nyle Maxwell. Salesmen did a great job and the finance guy was great to work with.Thank you for your REPEAT business! We can't thank you enough for continuing to choose our dealership and for sharing your experience! Enjoy your new ride!
Jeep Wrangler
Jeep Grand Cherokee L
About our dealership
Whether you are looking for a new or used Chrysler, Dodge, Jeep or Ram car, truck, or SUV you will find it here. We have helped many customers from Austin, Georgetown, Taylor, Burnet, Round Rock, Pflugerville, Del Valle, Manor, Cedar Park, Leander, San Marcos, Lockhart, Bastrop, and Mountain City find the Chrysler, Dodge, Jeep, or Ram vehicle of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Nyle Maxwell Chrysler Dodge Jeep Ram of Austin has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
We're delighted to hear that your experience at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin was exceptional and met all your expectations! It's fantastic to know our team found the perfect van for you and provided a competitive price. Thank you for trusting us with both sales and service over the years!
by Nyle Maxwell Chrysler Dodge Jeep Ram of Austin on 06/18/2025