Nyle Maxwell Chrysler Dodge Jeep RAM

I got a flat tire and took my vehicle here because the service contract I purchased recommends going to the dealer that sold the contract. At first, it seemed simple. I just sat and watched their associate make phone calls, and the warranty I purchased covered the cost. I took it in Monday morning and was told the tire would be in Thursday. Picked up the car Thursday evening, drove it to work and back in slow, rush-hour traffic. Then 10 days later, found the replaced tire flat with a bump/bubble in the sidewall. Took my car in early the next day, and their associate states it looks like I damaged the tire. He says they'll take it back and take a look. I tell him I need it replaced ASAP since I have a trip planned. He approaches later to state my warranty won't cover a rental vehicle (which is not what I asked for - the warranty should not have been involved in this transaction) and says again that I really damaged the tire. I advise him that there was not any incident that would have caused damage to the tire. He proceeds to argue that there was damage to the rim (that was already there - I did just have the tire replaced from the road hazard causing damage 11 days earlier after all). After I've waited over an hour the associate approaches again to state he can't get the same tire until 4 days later and offers a lower quality tire instead. I decline the lower quality and asked what they found after looking at the damaged tire. He states it was an installation error but still does not provide a loaner vehicle as they advertise as one of their Features and Amenities. Not only did I have to waste my vacation time on this visit due to an error on their part, they were unapologetic and did not seem to care at all that it was affecting future plans. I call back 4 days later to ensure the tire is in, and the associate tells me he called and left me a message the same day I left without a loaner vehicle or repair stating he was able to get the correct tire. However, he did not call the phone number I provided him. He states he called an old phone number, that we don't have anymore. Picked up the vehicle today and the invoice states I said I drove over a pothole. A different associate stated they added that for insurance purposes, so apparently they are filing an erroneous claim.