Henna Chevrolet
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Customer Reviews of Henna Chevrolet
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9 service reviews
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Great customer service
by FlorezCrew on 01/25/2023Would highly recommend Henna Chevrolet to anyone looking for a new vehicle, or to have a vehicle repaired. From Abby to Randall to the technicians. Fast, courteous, and professional nothing else needs to be said.Henna Chevrolet Service Department
by Fred E. on 04/07/2022Randall, the Service Rep was great in explaining things as usual. Harvey Ward is an awesome driver to take people back to their houses. He is a good driver and very personable. Kelsy at the checkout was very helpful in general and in… applying my Chevy Reward Points.Bad Quality and Bad Service
by ZenaidaMejia on 06/19/2019updated 06/27/2019I bought a brand new 2017 Chevy Traverse in 2017. I was happy with my purchase until I noticed the material on the door and the dash developed bubbles, which I was surprised being that the vehicle is only 2 years old. Being in Texas, I… assumed the material would withstand the Texas heat, but apparently no. There was no explanation given to me as why this happened or how it would be fixed. The only conclusion is that there was a manufacturer defect in the door and dash material since we know it should be able to withstand normal weather conditions in Texas. When I was able to bring this to the attention of the customer service department at Henna Chevrolet where I originally purchase the car their only solutions that was offered to me was to pay $650 for the repairs or replacement- they wanted me to pay something should be cover under manufacture warranty. When I spoke to a Senior adviser, she said for me to get it fixed and then she would decided how much they would help if at all. I think it is unreasonable to believe I should pay for an obvious manufacturer defect. I am very dissatisfied with the way they handle this situation. Would you go back to this car dealer if this were to happened to you? or Would you pay for something that should be cover under manufactured warranty and then hopefully they would help you after the fact? I have been happy with Henna Chevrolet up to this point. They took almost a month to come back with no results of how you would help me, and then just tell me to pay for it and maybe then they would do something for me. I have made many recommendations to friends to buy vehicles at this dealership, but after this encounter and no real solution to my still defective doors and dash, no more.Oil change
by Elizabeth on 12/19/2018updated 12/27/2018Had an appointment but dealerships was packed. Took an extended amount of time. The young lady at the front desk was helping and she also assisted in checking me out properly. The service adviser Brad didn’t have a lot of contact. I like… the business.Happy With Henna!
by Miguelito on 11/07/2017I was able to get service completed quickly and accurately with Henna. Very happy with them.When is an appointment NOT an appointment?
by TonyCoop on 08/20/2017Made an appointment using their on-line system. Received a confirmation e-mail. When I arrived (as scheduled)... no Appointment. They did the oil change anyway... took 3 hours! Sent an email to the service line manager... no… response. Sent an email complaining about no response to the service center manager. no response. Sent an email to the General Manager, he sent back "Sorry". Hope you'll come back again soon. Not happening. Henna's commitment to customer satisfaction and service is simply appalling.Fair and easy Service
by bandit55 on 10/08/2015Service was fast and easy. They completed the repairs within the time promised.2 Suburbans & 9 Yrs of Business - Henna Lost A Customer Today
by upsetnaustin on 01/26/2010I've purchased 2 suburbans over the past 9 yrs at Henna. I have a new service manager and certainly did not feel as if my issues were of any concern to him. The dashboard on my 07 suburban is cracking in 2 different places. Although I spent… $1800 on the total care warranty up to 100k miles, they're not covering the dash & expect me to pay 50% ($800). For the 2nd time the chrome is peeling off door handles & cut my kids hand. Approximately 18 months ago (the 1st time the handles started peeling) they were replaced by the previous service manager at no cost to me. I am now told that it has to be processed through my warranty and I have to pay the deductible..it's a $50k car we're talking about. Where's the quality? Where's the safety guarantee? Where's the customer service? How many times will I have to pay to have handles replaced that will continue to peel? [violative content deleted] HENNA CHEVROLET "STANDS BY YOU" UNTIL THEY MAKE THE SALE...THEN YOU'RE ON YOUR OWN! If you purchase from Henna..GOOD LUCK! Hope you have a LOT of free time to fight for what you believe is fair because the dealership could care less!Part department
by croom74 on 06/09/2009Called to try and get part number for my 99 Astro van. The person from parts will provide price and availability but not the part number. H's reasoning was "... he's a commission employee and customer trys to get the part number and get the… part cheaper from some where else ... therefore; he's not giving out the part number...". I don't appreciate that they are the "offical" source of part number and hold on to the information to make customer pay the exterme inflated part price. I happened to bought my Astro there when it was new. I'm trying to save money and repair it myself in this economy. Needless to say, I'm extremely disappointed with the service ... even we all contribute and "own" part of GM now.
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