Customer Reviews of AutoNation Chevrolet West Austin
Review type:
New Truck purchase
Service
by Suzette on 05/26/2025The experience was great. I was kept informed on everything..Hi Suzette, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Misleading
by Not Happy on 05/16/2025Sales guy was very nice and got incentives to help me pick the truck I wanted. Once that was done, the nightmare began. Pressured to finish the sale (saying I could not drive my own truck home and come back tomorrow since I was trading it… in), the final price was not even close to what was advertised online (about $3,000 more than they advertised), and pressured into services. Finally once I was able to get some sleep after being at the dealership til 10pm, I looked over the contract and realized that I was misled with "I got you an extra rebate" and that was not on top of the price advertised on the internet for the exact truck. Any attempt to talk with a manager or anything was met with flippancy and disregard. Will not be recommending Autonation to anyone and will not be back.Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
New Truck purchase
by JRussell on 03/07/2025We had a great experience when buying our new truck. Wilmer was so great. He listened to what we wanted and worked with us to get the price we wanted. Wilmer and everyone else were so nice.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great purchase experience!!
by Rob Taylor on 11/06/2024Excellent customer service and they went above and beyond to get us the best deal.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought a Cherokee
by jnewport on 09/23/2024updated 10/02/2024Carl and the whole team were exceptionally nice. I went in on a whim, left with something in less than 6 hours! Great people to work with.Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best buying experience
by Jtharrison on 08/04/2024The sales staff was friendly and hassle free. They didn’t play any games and came out with their best offer off the bat! I will definitely be back.Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Tahoe
by Randy C on 04/14/2024Told Jeremy why it would take to sell the Tahoe and he got it done.Hello Randy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by ilshat kar on 03/31/2024Jeremy did an excellent job helping me with my car appraisal and further sale to the dealership. The process was smooth and I was happy to close the deal on the car.Hi, we are pleased to hear you had such a positive experience with us, Ilshat! If you ever need help, just give us a call. Happy motoring!
Great Sales Team
by Thankful on 03/07/2024Concetta was great, we were from Houston so she helped me complete as much as possible online so when drove to Austin it was a quick and seamless process. She had the Blazer all ready washed and gassed up ready to go! Steven in finance was… also very helpful and quick! Thank you everyone!Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Excellent Customer Service
by RRTMaria on 02/27/2024Our salesman, Patrick Larrieu, was knowledgeable and easy going. Not one bit pushy! He was great. The finance guy, Vicente Sanchez, worked hard to get us the best deal possible.Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Retired
by Holloway on 02/08/2024Patrick was very helpful leading us to select the right vehicle for our needs and with helping us go through the many settings and options available for the Chevy Tranerse High Country. He is friendly and thorough in his instructions. I… would give him a Tripple Star rating.Hi Holloway, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Harold H on 01/22/2024Patrick was great, really friendly and took care of all our needs!Hello Harold, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Unprofessional [non-permissible content removed]
by Doug Cook on 01/22/2024Over the past year my truck has set at the dealership for a 4 months. I’ve dropped it off for the same reason 3 separate times just for the problem not to be solved. My vehicle has set for months without being serviced and I’ve spent… thousands on services just for nothing to be fixed. This is completely unacceptable and is not going to be accepted. Tim Scott and the rest of the service team at chevy west Austin are the most unprofessional group of people I’ve ever had to deal with. They have zero accountability and zero pride for what they do.Hi Doug, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (512) 309-0028. We'd appreciate the chance to make your experience a positive one.
Chevy Bolt EUV
by Maureen on 01/05/2024They were able to find the car I needed.Hi Maureen, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
A Great Experience
by Amazing on 01/05/2024Just bought a car from Mark. He was courteous, helpful, and found the perfect car for me. The whole experience was pleasant and fast. I would definitely recommend him as the salesperson to go to.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.
New EV
by Scott on 12/30/2023Straight forward.Hi Scott, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Automation Chevy Austin. 10/10 Concetta and Kelvin
by Spartan01 on 12/15/2023Went in to possibly buy a new truck. I really like Autonation because there is no haggling on either the price for their vehicles or the price they pay for your trade in. Concetta was my salesperson, and Kelvin was the finance guy. Bothe… were outstanding. 10/10 would recommend.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience!
by stumpys on 12/15/2023My wife and I had a great experience at AutoNation Chevrolet West Austin. Concetta is the best salesperson we've ever had the pleasure of working with. We sincerely mean that. She was so friendly, it was like talking to an old friend. She… should be in sales training. We think she has a lot insight to offer others regarding how to conduct business with a customer. The way she treated us is how all customers should be treated. Even though we decided a 4x4 was not for us, we never felt so satisfied with not buying a vehicle before. Thank you, Concetta!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Used Car Purchase
by Micah001 on 12/10/2023Pleasantly impressed with the attitude and execution of the experience. No hassles and minimum wait.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought truck
by Zolo blue on 12/07/2023Happy with Jeremy B from Auto Nation north Austin. Very helpful and knowledgeable.Hello Zolo, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great car and buying experience!
by Greg-Austin on 12/04/2023Concetta Wildman was great! Very personable and professional. The car buying experience was easy and enjoyable. Must say that buying a car without being able to test drive it first was a little uncomfortable but can understand not… wanting to let test drivers in the high end sports cars. Car does have some things that may need to be looked at but we want to make sure it not human error first before bringing it back in for service. Love the Vette!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
by Roman Brooks on 03/09/2025