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AutoNation Chevrolet West Austin


11400 Research Blvd, Austin, TX 78759 (map)
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Sales Rating
Recommend:
Yes (30) No (2)
Service Rating
Recommend:
Yes (8) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Misleading
Written by Not Happy on 05/16/2025

Sales guy was very nice and got incentives to help me pick the truck I wanted. Once that was done, the nightmare began. Pressured to finish the sale (saying I could not drive my own truck home and come back tomorrow since I was trading it in), the final price was not even close to what was advertised online (about $3,000 more than they advertised), and pressured into services. Finally once I was able to get some sleep after being at the dealership til 10pm, I looked over the contract and realized that I was misled with "I got you an extra rebate" and that was not on top of the price advertised on the internet for the exact truck. Any attempt to talk with a manager or anything was met with flippancy and disregard. Will not be recommending Autonation to anyone and will not be back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Stephanie Mavis on 05/21/2025
Dealer Response
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
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