Customer Reviews of Austin INFINITI
Review type:
Great experience
by AchooDoc on 02/28/2020This was the third Infiniti I’ve leased at this dealership and it gets easier every time! The process still takes time but waiting in a clean building with comfortable chairs and great snacks makes it better. The sales staff is very… knowledgeable and not pushy. I would definitely recommend them (and have!)!In & Out
by AustinAsian81 on 01/16/2020So quick and painless....I was at the dealership no longer than 45 min. They had me set up and ready to go as soon as I knew what I wanted!Great Experience buying my new QX 80
by 123 on 12/24/2019updated 01/02/2020Joe Nichols did an amazing job! The deal was mostly done by telephone as I have a busy schedule as an agent here in Austin. I really appreciate all of their help and for making this a great Christmas present for myself this year! Thank YouDirector
by KevinTaparauskas on 01/01/2020Dana, Konstantin and everyone I dealt with were great. Very impressed all the way around. Thanks.Kevin, we're thrilled to hear that everything went smoothly. Thanks for the praise and take care! -The Team at Austin INFINITI
Great Team
by Vicki on 12/02/2019The entire experience was fast, professional and courteous.Great experience at Austin Infiniti
by Cindy on 09/27/2019If you are looking for a new vehicle or in our case looking for a great pre-owned vehicle first go to Austin Infiniti and then ask for Konstantin Allen. We purchased the above mentioned great pre-owned car last weekend and Konstantin was… amazing to work with! He was very knowledgeable and took care of all our questions and everything we needed. I am an avid review reader for most purchases so when I am extremely happy with a purchase/service I do want to let other people know. Trust me working with Konstantin, you will not be disappointed!Amazing Dealership
by Debbie on 04/09/2019This is my 3rd vehicle from Austin Infiniti -- this is truly the very best dealership I have dealt with. They are consistently courteous and helpful.Great experience
by branton on 03/15/2019updated 03/22/2019Great deal on a 2019 Q50. Great product at a great price. Staff is fast, friendly and straight forward.Great Purchase Experience
by Pedro on 03/17/2019I have been purchasing cars for many years and can honestly say this was the best car purchase experience ever. Salesperson was interested in providing the correct amount of information to allow me to make a good decision. I was not… sure whether I wanted an SUV or a Sedan and eventually purchased the right SUV for me and my family. The entire experience was handled efficiently and professionally and picking-up the car was a breeze. After shopping Dallas/Ft. Worth, I would recommend Austin Infiniti by far. PJ was truly awesome to work with.Danny is the man!
by Out-of-State_Customer on 02/07/2019I want to express my gratitude to Danny Elalouf! I shopped online doing a Nationwide search for a very specific car. When I found it, the Austin Infiniti team put me in touch with Danny. I am so glad they did! Danny went above and beyond… for this out-of-state customer. He gave me an honest assessment of the car and even "face timed" me to show the car inside and out. Once I decided to purchase, Danny made the process as easy as can be! He over-nighted the paperwork, got the car all ready to go and even served as my point man for the auto transport in my absence. I would highly recommend Austin Infiniti whether you live in the area or a thousand miles away! Thanks again Danny!QX 50
by Happyindrippin on 01/29/2019P.J. Garcia was referred by Service Advisor Bobby Davis. I had mentioned to Bobby that we were looking to replace our 2005 FX 35. First of all, Bobby has done a great job of taking care of our needs on the FX 35. I can see why he has no… hesitation on referring P.J. for new car sales. P.J. was extremely knowledgeable in introducing my wife and I to the QX 50. After a few days of test drives, the perfect car appeared on scene and my wife was the one who picked it out without my influence. Doesn't get much better than that!Congratulations on finding the perfect set of wheels! We are so glad to hear that everything went flawlessly. Providing an excellent experience is exactly what we want to be known for. -The Team at Austin INFINITI
Great experience
by Dan on 01/04/2019Bryan is a great representative of your dealership. While we hadn't really planned on a purchase that day, he gave us an offer we just couldn't refuse and we left with a pristine 2016 QX50 that we absolutely love.Dan, we love to read reviews like yours! Thank you for the compliments and congratulations on the perfect new set of wheels. -The Team at Austin INFINITI
Took too long!!!
by 12-20-2018 on 12/24/2018First, allow me to say that our overall satisfaction with the car is excellent. The time it took to complete the transaction was where the problem came in. I told our sales guy, T, that I needed to be out of there in 2 hours and supplied… what was needed re: pre approvals, etc. Yet, we did not walk out until 4 hours later. That negative experience was over come by the positive customer service experienced during the delivery process.We appreciate you shopping with us but we're concerned to hear about your experience. It's our mission to deliver excellence from start to finish and it sounds like we could have done better. I hope that you will reach out to me directly at Sunny.Rathore@AustinINFINITI.com so that I can learn more about your visit. Talk soon and take care. -Sunny Rathore, General Sales Manager
Backup Camera Replacement
by M35H on 12/14/2018Austin Infiniti replaced the backup camera on my M35H. Took only a couple of hours altogether, was less than I expected and works perfectly mow. Gtreay job!!!Thanks for the great review! We are hard at work to deliver excellent experiences. :) -The Team at Austin INFINITI
Austin Infiniti
by Kennedy on 11/19/2018Thanks to Jon and his team, I was able to get in a new QX80 in record time. I have purchased a JX 35 years ago and I’ve been very pleased. Jon was very responsive with my questions over email, text and phone and made recommendations to… help me navigate the decision process. I love my vehicle and highly recommend Infiniti Austin.Excellence Bar None
by Micah on 10/25/2018Chris Corn is the best salesmen I’ve had whilst buying a car. He was funny, friendly, and I felt he was really looking out for my interests.Micah, thanks so much for the kind words! We're thrilled the staff and service have been nothing short of perfect. -The Team at Austin INFINITI
Exceeded Expectations
by Bill on 10/12/2018Great Service, Great Car. Came to my office answered questions and helped me again with syncing my phone.Outstanding Experience
by p on 09/23/2018updated 09/28/2018I have purchased many cars and trucks in my lifetime and I can honestly say without reservation, my experience with Danny Elalouf was outstanding. Your dealership is incredibly fortunate to have such a dynamic individual in Danny. My… business would be much better if I had dedicated employees like Danny. I certainly hope your owners and management realize what an assets Danny is to your organization. It will be a pleasure and I look forward to dealing with Danny and Infinity of Austin again.Mr
by Tom on 09/21/2018Maurice Darcy was very professional, helpful and easy to work withThank you
by RAV4 on 09/02/2018We don’t usually have much good to say about car dealers. Buying a car here was a pleasure. Danny was a very competent salesman. He did the whole sale. There was no harassment with a pushy sales manager. If I were to buy another car I… definitely would look here first.Austin Infiniti Rocks
by stanhannibal on 08/22/2018updated 08/29/2018Just purchased a car from Austin Infiniti and Ricky our sales rep was great. All good and would purchase from them again.
Locally owned and operated – We’re All About Austin! Come visit Austin INFINITI, where we are known for our outstanding customer satisfaction and available amenities.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary, premium loaner vehicles
• INFINITI Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider Austin INFINITI for your next vehicle. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership. Find the car buying experience you deserve at Austin INFINITI.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Your continued support means the world to us and we want to thank you for the review. Earning recommendations from our guests—both on and offline—is incredibly rewarding. :) Thank you and congratulations! -The Team at Austin INFINITI
by Austin INFINITI on 03/02/2020