Vandergriff Chevrolet
Customer Reviews of Vandergriff Chevrolet
Review type:
Vandergriff Chevrolet
by Rangel2025 on 03/26/2025Well organized dealer locationSales associate and finance manager
by Zcflores on 02/10/2025All went as told over phone. Great staffThank you so much for your 5-star review! We’re thrilled to hear that everything went smoothly and that our sales associate and finance manager were able to meet your expectations. We truly appreciate your kind words and are so glad you had a positive experience with our team. If you need anything in the future, don’t hesitate to reach out!
Easy and smooth purchase
by Taylars on 01/05/2025My husband and I had been in contact with a salesman over text and once we agreed on a price we drove from Oklahoma to Dallas to purchase the car! There were no surprises when we got there and everyone was so nice!We are thrilled to hear about your exceptional car-buying experience, and we're especially appreciative that you traveled from Oklahoma to Dallas to purchase your vehicle. We understand the significance of such a journey and strive to ensure that every customer feels welcomed, respected, and confident in their decision. Our team takes great pride in maintaining transparent communication and delivering a smooth, surprise-free purchasing process. It's rewarding to know that our commitment to clear, honest interactions made your experience positive and that our staff's friendliness made you feel comfortable throughout the transaction. Thank you for sharing your story and for choosing our dealership. We appreciate customers like you who recognize the importance of straightforward, courteous service. We look forward to continuing to provide exceptional experiences for you and your family in the future.
Purchase Satisfaction
by Michael on 12/29/2024Process was generally easy, even with the price negotiations. Alfredo was pleasant and helpful in the process. New vehicle was ready as promised.Thank you for your positive review! We're glad to hear that the process was generally easy for you, and we appreciate your acknowledgment of Alfredo’s pleasant and helpful approach during the price negotiations. It's great to know that your new vehicle was ready as promised. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again and hope you enjoy your new vehicle!
I also will not be returning to Vandergriff
by Lisa Williams on 09/26/2024first as much as they talk their heads off don't buy the extra insurance package. If they tell you, you can cancel they lie! You might be able to cancel but you might have to argue a full year and still not get your refund back and then you… won't have package and no money. Before you sat it, that's all I wanted is for the payment to go to the car payment. 2 Be sure to get all paperwork sitting finance desk. There were lots of things in the contract I did not know about extra charges, financing at an all-time high. When a company gets you financing it should be the best financing as possible. GM financing at Vandergriff does not do that! They take your perfect credit score 820 and act like its something not there and are convincing. They give you financing at 6.99 it states but other sites that its really 7.5 financing and you can never get them to talk to you when there is a problem, they just keep passing the buck and never admit there is a problem..Thank you for sharing your experience with us. We sincerely apologize for the frustrations you’ve encountered regarding the insurance package and financing process. It’s clear that your expectations were not met, and we understand how important transparency and communication are when making such a significant purchase. We want to make this right and would appreciate the opportunity to discuss the situation further. Please reach out to our General Sales Manager, Scott Shedden, at Sshedden@vtaig.com. He is committed to addressing your concerns and ensuring that we resolve these issues as quickly as possible. We value your feedback and hope to have the chance to regain your trust.
I don't believe you I think you were just gaslighting. Due to the fact we are on Edmonds. I don't think it would do me any good to call you. Thank you
Will not be returning
by CatJohnson on 08/26/2024We will not be returning to Vandergriff Chevy due to the excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at 8:50 am for our 9 am appointment… with Cecilia D.—who was unavailable at the time—we were assisted by Daniel P. The test drive and sales negotiations were completed around 10:30 am. However, we waited until approximately 1:00 pm to finalize everything with Jessica in Finance. Finance faced some challenges with equipment, but Paris stepped in to help with printing the paperwork. We were then informed by Daniel that our vehicle was still in PDI and awaiting detailing. This was particularly frustrating as we had been assured that the vehicle would go directly to PDI and detailing after the negotiation was finished. We ended up waiting an additional two hours for the vehicle after completing the finance process. In total, we spent over six hours trying to complete this purchase. In my thirty years of buying cars, I have never experienced such a long wait. The updates from Daniel were inaccurate, and we received only one follow-up from Sales Manager Parks immediately after the purchase, with no further communication during the four and a half hours of waiting. The Sales Manager should have kept us better informed about the vehicle's status. Daniel should have been clearer about the delay, and your service center needs to address why the PDI and detailing took so long. After the sale, Daniel mentioned that we would receive a survey and encouraged us to let him know if we were dissatisfied. I was honest with him before leaving, stating that Vandergriff Chevy had failed us and that we would not be returning. I cannot, in good faith, recommend Vandergriff to others looking to buy a vehicle.Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the issues you faced during your visit. This is not the level of service we aim to provide, and we understand your frustration. To address these concerns and to work towards a resolution, please contact Scott Shedden, our General Sales Manager, at Sshedden@vtaig.com. Scott will be able to look into your experience in detail and ensure that any necessary improvements are made. Your feedback is invaluable to us, and we are committed to making things right. Thank you for bringing this to our attention.
Excellent Customer Service
by KentOwens on 03/05/2024Vanderfriff Chevrolet truly understands the importance of integrity and respect. Great staff!!Very pleased customer
by Richard H. on 02/20/2024Excellent experience buying a new Chevrolet Silverado 1500 from Vandergriff Chevrolet in Arlington, Texas. I highly recommend you do business with them for your next automotive purchase. I traveled approximately 650 miles round trip to this… dealership and am very pleased that I did. I will certainly return to Vandergriff for future Chevrolet truck purchases.Making lemonade out of lemons!
by Safetntx on 02/08/2024We met with Scott initially and he listened to our concerns without trying to discredit or lessen our concerns. Scott then took action and followed up on our concerns, while connecting us with our sales adviser - Isaac. Isaac assisted us in… looking at all of the options in trucks on the lot and was most courteous while we looked. Isaac found 2 possible choices for us, and coordinated test drives of both. While we were test driving, Scott was working with his team to determine if a trade-in was possible. Once we found the truck we wanted, Isaac, Scott, and Cotton worked together to put a deal together we felt was fair (our trade-in, purchased at the same dealership in March 2023, was experiencing recurrent transmission issues, which resulted in us not having the truck for over 2 months, and stranded us in California, even after it was repaired). PJ in finance finished the process by quickly and efficiently completing the paperwork (we paid cash), and handed us back off to Isaac, who completed the delivery of the new truck. We are very satisfied with Vandergriff Chevrolet, and feel they listened to us, and worked with us to remedy what we felt was a very bad situation. We have been loyal Chevrolet and Vandergriff customers since we purchased our first Silverado from them in 2015, and will continue to be loyal customers.Great
by Selene C on 04/28/2021Everyone was very nice and helpful 👍Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Great Job
by dutch on 01/11/2020Great deal with a knowledgeable salesmanThank you for taking the time to leave us a positive review!
2019 Silverado
by Willie on 12/27/2019I searched several dealers in Texas and this one had the best deal. It was a smooth process with Michael. I worked out the details over the phone and flew into Dallas to sign paperwork and pick up my new vehicle. Michael even picked me… up at the airport. This will be the first dealer I search for my next vehicle when the time comes.Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Wonderful experience
by Nancy on 12/18/2019Wonderful experience, I'm loving my vehicle's. Juan got us exactly what we were needing for our growing family. ThankyouThank you from all of us here at Vandergriff Chevrolet!
Great experience
by LatishaRodriguez on 12/10/2019updated 12/17/2019Michael was a great salesman and gave me all the information I needed about my vehicle of interest. Everything worked out smoothly and I’m very pleased with my new Chevy BlazerEach and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
Bought a new Traverse
by Debra on 10/28/2019This dealership has great deals online and they honor their online price.We appreciate you taking the time to leave us a positive review!
Easiest Car Puchase Ever
by Ann on 09/21/2019This was the easiest and fastest purchase I ever made. I did everything on the internet and the sales person called back right away. I went in for a test drive and the rest was history. I was in and out within 2 hrs. with a new car.We appreciate you taking the time to leave us a positive review!
Fantastic
by 2019 on 09/18/2019The customer service from the salesman was like no other, he paid attention to what I was looking for and wanted, he took me straight to the car I wanted, was with me every step of the way. In the future if I'm looking for another vehicle,… I will only use Fred Bridges and Vandergriff Chevrolet.Thank you for your positive feedback!
Sales experience
by Victorcerna10 on 09/10/2019Had a very pleasant sales experience. No rushing for signatures, no added pressure to make a deal, just great customer service and I’m extremely satisfied with my purchase and how it worked out.Thank you for your positive feedback!
Excellent Service
by Dennis on 08/09/2019Great customer Service and prices. Sales Rep Obed did a great job. Thank You!!Thank you for your positive feedback!
Exceptional experience
by Carolyn on 07/25/2019My sales representative went above and beyond to meet the needs of me and my family. He was extremely cordial and helpful. He truly wanted what was in my best interest. I felt as though he was being sincere when he went to bat for us in… attempting to get a lower interest rate. He spent several hours with me and didn’t rush the buying process even though it was closing time.Thank you for your positive feedback!
New Car
by OscarV on 07/18/2019All in all the best experience. It only took about 2 hours, I got precisely what I asked for, it couldn’t have been better.Thank you for your positive feedback!
Chevrolet Silverado 1500
Chevrolet Equinox
Thank you for your feedback! We're glad to hear you found our dealership well-organized. We appreciate your support and look forward to serving you again!
by Vandergriff Chevrolet on 03/28/2025