AutoNation Ford Arlington
Dealership Service Review
Terrible customer service. Not one representative greeted me upon arrival and it was not a busy morning due to the weather . When I picked up my car, it took forever for someone to bring the car around ,which was annoying. In fact, I was given the keys so not quite sure how they thought they were going to bring my car to me. When I expressed my frustration, one the service reps, who was chewing tobacco and using a coffee cup as a spittoon, rolled his eyes at me. I asked him if he needed to say anything to me and he didn’t answer. I called back to speak to General Manager,who returned call. He did nothing to convince me that he was sorry for the poor customer service,in fact was a tad condescending. I canceled all warranties as I will not be returning to this dealership ever again
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes