Customer Reviews of AutoNation Chevrolet West Amarillo
Review type:
Transmission Replacement for Our 2016 Chevrolet Tahoe
by Jose Santes on 12/04/2024We recently took our 2016 Chevrolet Tahoe to the dealership for a transmission issue. Coby was outstanding and had great communication throughout the process. Ken, the technician who diagnosed and performed the repairs, was equally… impressive. He kept our vehicle clean, which left us very impressed. Overall, we had a fantastic experience with this dealershipJose, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Auto nation
by David54 on 08/19/2024Service was superThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Service
by Prot6Sen6 on 03/31/2024Came in without an appointment and was taken care of professionally and timely.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Vehicle Service
by Lloyd K on 02/05/2024I needed a repair on my vehicle and despite their service being full for the day, Nathan at Auto Nation worked me in and got my vehicle repaired the same day. Nathan and Auto Nation provided excellent customer service.Hi Lloyd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service Team!
by KCG on 12/27/2023Professional, kind and quick service associates.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by Jdgcjger on 12/18/2023Quick service by a very knowledgeable service rep.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevys times.
by Jose S Valdes on 12/07/2023I like the service they do because you don't have to make an appointment some times you can just drive in. And just not like the times when they not clean all the oil when getting an oil change.Hello Jose, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Drop1977 on 11/28/2023Excellent service, they always are so nice and after all your needs. I won’t go anywhere else.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet West Amarillo. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Thank you!!
by Seth Peace on 11/22/2023The service department always goes above and beyond to help and be a blessing, thank you all!!!Hi Seth, we're so glad that we were able to go above and beyond your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Got the job done!
by Kimberly on 11/21/2023Had to take Lola (my Tahoe) in for an airbag recall. Scheduling went smoothly, service great and done in a timely matter. I even got a complimentary ride from work to pick her up. Overall great experience!Hi Kimberly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT
by ERICHERNAN on 11/21/2023GREAT FAST SERVICEHi Erichernan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Billfromtn on 11/17/2023It was a Friday afternoon. I was from Tennessee out of state. I had been traveling and needed some service done. Didn’t know if they could get it all done before closing but they got it all done. I’m so thankful. Great job.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Olbin Craig on 11/14/2023The booking process was smooth. Staff knew what they were doing. The vehicle was ready before 1pm.Hi, we are pleased to hear you had such a positive experience with us, Olbin! Drive safe, and we'll see you on the road.
Waiting on part recall to come in
by LauBCST on 11/03/2023They have been good to call and update me. Work has yet to be performed. Part issue not dealership issue.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Autonation ruined my car battery
by Thomas L. on 10/20/2023Took my 2016 Chevy Impala to Autonation West Amarillo because the power steering was periodically shutting down. They charged me $342.95 labor and $38.56 for shop supplies. They said the checked all the connections and everything was OK and… said there was a software update that would hopefully correct the problem. First why is the $343 charge in labor? How long does it take to check connections, second if it a software update, what is the shop supplies? Third, they drained my car battery so far it damaged the battery and will no longer hold a charge. I have spent the last three days charging and jump starting my car. I have had 3 places check the charging system and all three say that the charging system is working perfectly, but the battery has very low cranking amperage and needs to be replaced. I will not ever take my car back there. It came out worst then it went inHello Thomas, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (806) 318-0057 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Quality Care
by GBTLeonard on 10/13/2023Serviced vehicle. Waited (and waited) in waiting area for car. Provided a nice car wash in addition to service.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine Oil Change
by JessRines on 09/25/2023I dropped my car off at 11am for the routine oil change. They did not have my car finished when I arrived at 4:50pm I paid my bill and asked where my car was. They gave me keys to someone else's car. I went back in and told them that was… not my car. Then I was told by the service advisor that my car was out getting a wash. 25 mins to 6pm I still did not have my car. I went to the front and they told me that they had lost my keys. My car was not cleaned or washed. They just blew me off until I asked why my car was not there. I had an extra set of keys for my car thankfully. I was able to get it. They are going to call me when they find my keys. I am very disappointed in the service and why they could not have been honest with me from the start. No making me sit there worrying about what happened.Hi Jessrines, we are deeply disappointed by your experience at AutoNation Chevrolet West Amarillo. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.
President, FCW
by W. Scott on 09/06/2023AC died as I arrived in Amarillo in 103 degree temp. Anne & Terry turned my repair around in remarkable time. Anne was especially friendly and helpful with fantastic communications. The personal service was more like Neiman Marcus than an… auto dealer.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Needed trip check and new plugs on my truck
by Sherrie on 09/01/2023Ended up also replacing bad valve cover gasket and flushing brake fluid. Coby did good with explaining what things were checked also repairs that were needed what was done. Also appreciated appreciated receiving back a washed truck.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Oil change
by Dustin T on 08/28/2023Horrible it took three HR’s for a oil change I’ll never go back when they told me they could get me in and out quickHi Dustin, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Dick Gillaspie
by DickGill on 08/25/2023Every time I take my vehicle to Autonation West I am greeted by a friendly but professional staff. My complaint or need is taken care of immediately. Ann Smith is the service consultant I use because she is friendly but very detailed… oriented. Just a great place to do business.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jose, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 12/05/2024