Customer Reviews of Ron Carter Chevrolet Buick GMC
Review type:
HORRIBLE service in ALL aspects
by Stephanie Pryor on 08/09/2020My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and… they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Joe (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway.Disgusting Customer Service
by Mike B on 08/09/2020This dealer is NOT internet sale friendly, even during these pandemic times. My wife and I could not purchase a vehicle after multiple attempts on offering a sight unseen purchase. They ran our credit report three times and could NOT give… us specifics about our loan. Andy, the sales manager was NOT sympathetic to the situation and actually blame everything on the salesman helping us, without taking accountability of his staff. This company is a sales driven company and you are only as good as a salesman you get on the phone! STAY AWAY! A company should not have to be perfect, but what separates any company from it’s competitors is how they handle their issues, situations or even mistakes! which Andy Only could do was laugh and say, “ I said, I was sorry”Mike, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact me so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Michelle Milton | Internet/BDC Director | mmilton@roncarter.com
Great experience
by Happy Custmr on 03/27/2020My husband and I had a great experience at Ron Carter - they made sure we were satisfied every step of the way.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Michelle Milton - Internet/BDC Director - 281-388-8405
2020 equinox
by mccrorys on 02/24/2020fantastic sales team and quick sale,a big shout out to stacy crawley for the great service we receivedThank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Michelle Milton - Internet/BDC Director - 281-388-8405
Ron Carter Chevrolet
by R. Sexton on 01/06/2020Dealership was very courteous and knowledgeable. Made me feel like I belonged there.Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Michelle Milton | BDC Manager | mmilton@roncarter.com
Great purchasing experience
by Big Red on 03/28/2019Treated very well from the get go.Thanks for the fantastic feedback. I will be sure to share your comments with our team. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Michelle Milton | Sales Manager | mmilton@roncarter.com
Purchased Used Car from Satellite Lot
by Chase on 07/12/2018For the most part everything went decent. Actually, if I wasn't having to write this stupid review I'd be completely pleased. Well almost completely. I forgot the service engine light was on when I bought the truck and they told me that… they'd fix it. Well, guess what. They fixed it alright. They used cheap aftermarket parts to fix it after I asked for OEM. Then I have to look all over the place to find this stoopid link so that the decent salesman could get a $50 bonus from his cheesy sales management. Basically I was guilt tripped into taking my precious time to make sure he got squared away "after" I got screwed by the people that screw him. Long story short. I feel good about the deal and Doug was great. Now, please leave me alone. Thanks, Chase SmithThank you for the great feedback, Chase! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Kent Collins | Sales Manager | kcollins@roncarter.com
Exellent!
by Segovia_D on 05/23/2018Mr. Elias at Ron Carter in Alvin went above and beyond my expectations!! I explained to him that I had already gone to other dealerships that were not able to meet my budget. He actually listened to what my budget was and helped me decide… on the right vehicle that fit my budget. Go see Mr. Elias, he will work with you and make your expirance very easy and smooth!! Thank you Mr. Elias!!!Paul Moreno
by Menguarita on 02/07/2018The most awesome sales person we have ever known. This salesman was very respectable and courteous . He made our purchase easy and fast. We have purchased our 4th vehicle and we shall always come back to him. We be more than happy recommend… him to others because we feel he is the person that our family and friends would love to work with. Thank you Paul Moreno for everything. God bless youDonald Williams is a very dependable Sales man
by TroiBryant451 on 12/17/2017updated 12/26/2017Donald Williams helps us find exactly the type of car,in our price ranger with no hassle. Donald got us in and out with great sevice.Good quality service, quick & easy car buying experience!
by RaRa4420 on 12/04/2017Robert Valdez was an outstanding sales representative from the beginning to the end of the sale and beyond! This is our third vehicle to purchase from Robert in just over a month! Two are used and one is new! We had an issue with the first… used one, & although Robert didn't have to do anything for us once we drove off, he followed through to get the issue fixed to ensure that we remained satisfied! A sales representative only has repeat customers for one reason & that's outstanding service! My 11 year old said that she hopes Robert is still there when she turns 16 and gets ready for a vehicle, because she wants to buy from him too!Jon Morino
by Brandi on 11/30/2017We came in just to see what they had and found Jon. Jon didn’t hassle us and got straight to the point when we told him what we were looking for. He worked his hardest to make sure I got my dream vehicle!! (2018 GMC Yukon) I am so grateful… and we will be back to purchase our next truck!Koy Alford
by Britta_b on 09/22/2017Koy Alford was referred to us by a close friend. He was an awesome sales representative. He listened to my moms needs and made sure she was happy throughout the entire process. Awesome Experience and we will be back again in the future.… Thanks again, Koy!Used pickup
by GaylonL on 03/31/2017Nancy York is an excellent sales representative. She listens and tries to match your needs with vehicles that are available at Ron Carter. Very satisfied and happy with our purchase. Thanks Nancy!2017 GMC Terrain
by Lollipop on 03/03/2017Big thumbs up to Brandy Flowers for his help in selecting my new car and to Steve Gilbreath for his assistance.Thank you for leaving us this great review. We are very happy to hear that Brandy was helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care. Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
Buying a car a Ron Carte
by Luckyman on 03/02/2017I went in to look around I found what I wanted. Spoke with Veronica Landon. She was a lot of help got me out in record time. I am now enjoying my Corvette Thank you Veronica and Ron CarterThank you for writing this amazing review of our dealership. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Veronica did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Enjoy your new Corvette! Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
2017 Chevy Silverado
by ChanelG on 02/27/2017I want to give 2 👍🖒 to Koy Alford. This is my second vehicle he has helped me with. He has excellent customer service and he gave me a really good deal on my new truck!!!Thank you very much for giving us a wonderful review. Congratulations on your new truck! Koy and the rest of the team will be please to hear this. Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
2016 Chevy Equinox
by MaryChevy on 02/21/2017Car # 2 bought from here. Salesman name is Ali Kaabi. Fixed me up with a good deal. Thanks!!Thank you for this review. Congratulations on your new purchase! We look forward to working with you again. Sincerely, Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
2016 GMC Denali 3500HD
by Keith1984 on 01/11/2017Very friendly service and sales staff that gives a 110% to help you find the right vehicle for the best possible price. Thank you Koy for all your help with the sale and getting my new hitch installed in the truck in a timely fashion so I… can make it back up to Indiana on time to start my next job.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
Sammy is great!
by Ahernandez on 12/17/2016We've bought 4 cars from Sammy Jimenez over the years, and he's wonderful. He's kind, knowledgeable, and is someone we can trust. Excellent agent -- we'll always buy from Sammy!It was a pleasure to read about your car-buying experience. Congratulations on your 4 cars! It's delightful to know Sammy provided you with such a memorable and outstanding experience. We look forward to seeing you again in the future! Sincerely, Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
Review if Richard Robeson
by clove8555 on 12/09/2016I would like to say that Richard Robeson did an awesome job showing my dad used cars. Not an easy man to please but Richard was able to get him just what he needed. Thanks Richard for spending so much time with him.Hi, we appreciate you taking time to leave us a great review! We are pleased to hear Richard did an awesome job in assisting you during your experience. If theres anything else we can do for you, please don't hesitate to give us a call! Sincerely, Kent Collins | Sales Manager | kcollins@roncarter.com | 281-388-8405
Chevrolet Silverado 1500
Chevrolet Equinox
Ram 1500
Nissan Altima
- Complimentary Drinks
- Complimentary Coffee
- Express Service
- Vending Machines
- After Hours Drop-Off
- Spanish
Thank you for letting us know the experience you had with us, and taking the time to speak with me, I look forward to assisting you. John Addison General Sales Manager
by Ron Carter Autoland on 08/11/2020