Ron Carter Chevrolet Buick GMC

My husband and I are located in California. We found a truck online and contacted sales at Ron Carter at 8:30am Friday morning. My husband informed Kayla that he wanted to purchase the truck sight unseen. We provided credit information, and they ran my credit 3 times by 11:30am. In the meantime, I was in contact with Erik, a salesman, informing him that we'd like to get the paperwork. At that point, we were waiting on finance to get everything going. After numerous calls by both my husband and myself, Ramon from finance contacted my husband at 5pm with options. However, Ramon could not complete the paperwork because he didn't prepare CA tax information. So, we waited again. At this point, the truck was posted "Sale Pending" online and we were told by Erik that we would "NOT lose the truck to anyone else". Fast forward to Saturday morning. Still nothing from anyone, so my husband calls Erik again. We told him we'd like to have the purchase complete by the end of day, and gave him our date for when we'd fly in to Texas. He said the truck would be ready to go. We were ready to sign and wire money. In our final call with Erik, we verified that he had both of our email adresses, and even reminded him that banks close early on Saturday so we needed the information by 2 o'clock so we could wire money. We were again left waiting. At 2 my husband contacted Erik again asking for an update. Erik wrote a simple response of "This will be disappointing, but the truck has sold to someone else." WE WERE LIVID! We called and were put in contact with Andy, a sales manager. He knew of our situation and began blaming Erik in sales, claiming he told Erik he needed to see a copy of our flight information for us to buy. NO ONE TOLD US THAT. He even told us he was in the room when Ramon was on the call with my husband, but acknowledged that he did not instruct Ramon to tell us then. Andy was condescending and just kept saying "What do you want me to do?" The call ended with me crying, and Andy trying my husband to keep looking. He said, "I said I'm sorry. What else do you want?" Andy took no responsibility for any of this, but knew of the entire situation. In fact, he repeatedly blamed us for not trying to reach out to him by saying "Well, this is the first time you've talked to me!" So, lesson learned DO NOT trust ANYONE on their team, and ALWAYS speak with management... right? That's basically what Andy was saying. In the end, we worked with Kaila, Erik, Ramon, Andy, and have left messages & emails for Joe (another manager), Leroy (finance manager), and Tod (DM) all who have not responded. This was BY FAR the worst experience we've ever had at a business, and are happily sharing it on every possible platform so consumers can go elsewhere. Look online, there are too many other ways to purchase a car than supporting a business such as this one. And Michelle, we notice you must be the PR for Ron Carter as you respond to all posts on ALL websites. Do not bother responding, you can find our information and contact us personally. But you will be in contact with Better Business Bureau shortly anyway.