Customer Reviews of AutoNation Nissan Memphis
Review type:
Great Experience
Very Unhappy
by Unhappy on 07/30/2023Extremely poor experience. Had to have my car towed to the location on Friday and was contacted on Saturday regarding having my fobs re keyed. The problem was not the fobs, they opened and locked the doors without issue. The technician said… it might be the battery and I asked him to check it and if that was the case to call me back and I would purchase a battery and come get my car. I didn't receive a call so I called back on Monday and was told it wasn't the key fob and it wasn't the battery and I would definitely receive a call later in the day. I waited until Wednesday morning and called again to see why I had not been called regarding the problem with my car. I was told it was supposed to have been checked on Monday but they would definitely get back to me on Wednesday. Around 6:20 PM Wednesday I received a call stating the problem was a dead battery and I would have to wait for them to order one, I informed them I would purchase a battery and bring it to the dealership, have my husband install it and we would be on our way. I also asked if there would be a charge for the services and was told there would be no charge. We arrived around noon on Thursday and they jumped off the car, we drove it home and continued to drive it for a couple of more errands. Each time it started without fail. On Friday it did fail so we replaced the battery with the new one. From what we were told the old battery had a bad cell and that was causing the issue. Yes, we needed a new battery but why did it take 4 working days for the technicians to discover that. I will never have my car serviced here again.Hi, we are deeply disappointed by your experience at AutoNation Nissan Memphis. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1318 to discuss what we can do to help.
Good Service
by Reviewer on 07/29/2023The advisor was knowledgeable. The service was done in time and done well.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Femi Ajai on 07/22/2023Quick oil changeHi Femi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Sonya & Service Team
by VeryPleased on 07/20/2023Sonya & the team, do an excellent job being so helpful! I appreciate how they listen & address our concerns. I feel good knowing this team is in place at AutoNation!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Auto Nation Nissan services
by Pumpkin on 07/02/2023Good people and great service. I am always treated right and I leave very happy every time.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service
by Alex Whit on 06/29/2023The staff was very nice and knowledgeableHi Alex, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My Pathfinder journey..
by Richard on 06/29/2023After a 5+ hour saga we were able to make a deal that we could live with. We purchased the "Rock Creek" Pathfinder which was a little bit more of a truck than we started out after. But now after driving it we find that it is the best auto… we have ever owned. Granted we have only been in it a week but so far it has performed better than we expected. I have owned many other Nissan cars and trucks over the years and this one I hope will give me the value that the others have. Thank you Phobe and happy Birthday!!!Hi Richard, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice Staff
by DonnaBob on 06/29/2023Brought son’s truck in for AC problems. Ended up with much more, but it probably needed all. Service folks nice and helpful. Easy access.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great Service and Attention to Needs
by KruiseKing on 06/27/2023Lasonya and her team always take care of me and my vehicle's needs and are attentive to any concerns. The always prioritize my vehicle matters and work to resolve any issues to ensure that I remain a returning customer.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Memphis! We hope to see you soon!
Trunk recall
by Cheeto333 on 06/27/2023The technician met me with a smile and gave me a time frame when it would be ready and the time was actually cut in half!We appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Repairs
by $ShotDogg80 on 06/21/2023Someone had tried to steal my car and my anti-theft system shut my car down. The staff at Nissan was polite professional answered all my concerns and kept me updated on the status of my car..Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Customer Service
by Mrs. C B on 06/21/2023The customer service was great! Ms. Grandberry kept me informed during the time my vehicle was being serviced. She explained what needed to be repaired and why. I didn’t expect to have my vehicle back as soon as I did. My vehicle had to be… towed to the service department to be repaired so I assumed it would take a while to be repaired. As of now, my crossover is back working as if it never needed repairs. Great job Ms. Grandberry and service technicians. I definitely didn’t need a new car note! Keep up the great work and service. Customers like me definitely appreciate you!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
by johnkitty on 06/19/2023The service I received great. The service team exceeded my expectationsHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Steve is the best!
by HappyOwner on 06/16/2023More than a salesman Steve is a make sure the customer is satisfied man.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Always on time!!!
by Delvin R on 06/10/2023Don't have to wait a long time to get your car service!!!Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Oil change services
by Event Decor on 06/01/2023Pleasant experience. On time. Friendly atmosphere.Hi Event, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Service Review
by LWright on 06/03/2023Had an oil change. The only issue was the wait time of almost 2 1/2 hours with an appointment.Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Service Department
by Tracy Shaw on 05/15/2023Great friendly professional made sure everything was done correctly and very knowledgeable about what I need it doneHi Tracy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
customer
by Leonard on 05/06/2023The salesman was excellent. He was vey helpful. Very good mannerisms. I felt that he was very honest in all aspects of the sale.Hello Leonard, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by Shakendra on 05/04/2023My overall experience was great....they finished in a timely manner the workers were great as usual.Hi Shakendra, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great People!
by Danyelle on 05/04/2023I had to get some work done and even though they had to order parts twice, I'd still go back! The mechanic was fast, customer service was excellent, and that's the only place I'll be going from now on.Hi Danyelle, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/02/2024