Customer Reviews of AutoNation Nissan Memphis
Review type:
Great Experience
Service
by Bald Head on 05/03/2023Staff was pleasant and prompt, Always taken care of whenever I bring in my vehicle for service.Hi Bald, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Customer Experience
by Dia Noreen on 04/24/2023Me and my husband would like to thank our sales consultant. Very much accommodating and professional. Thank you AutoNation for a nice experience in getting our first car.Hi Dia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service Department
by Anonymous on 04/23/2023Service was great. The service rep was nice and professional. Only thing I didn’t like was the wait time. I waited 3 hours just to get one tire changed.Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Start button
by Audvaughn4 on 04/15/2023They fixed my brake light sensor which was preventing my car from starting. They sent me texts and updates and gave me the cost before the work was done. My only complaint is that they didn’t look at the hatch button on my vehicle which was… listed on my online appointment request but wasn’t entered by the agent when I dropped the car off.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1318. We hope to hear from you.
Awesome Experience
by kyelbert on 04/15/2023I was very please. Service was professional and timely.Hi Kyelbert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by MoeKing on 03/31/2023I made an appointment to get my car service, oil change and tire rotation. When I pulled in, they already had my paper work ready for my car to be service. I went to the customer area and waited. By the time I walked around and got… comfortable, they were telling me my car was ready. Nissan Auto Nation has great Customer Service and everyone is friendly.Hi Moeking, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil Change
by Patricia on 03/27/2023Everyone was very nice and friendly. I was in and out in a timely time frame.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
oil change
by tinyjones on 03/24/2023everything was very good the ladies explained to me what was did to my car what needed to did air was put in my tires fluids was check. the oil changing label was place correcty.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Inspection
by Ericka H on 03/23/2023I came in at 8 and left within an hour. They didn’t take long to service me and get me out. They were knowledgeable and told me exactly what needed to get in order for my car to continue riding smoothly. Great service.Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Exceptional service from Deshara
by Lakeisha on 03/17/2023Deshara was great and very professional from the beginning of the interaction to the end. I live 2 minutes from a Nissan Dealership but chose to drive 10 miles for exceptional service. It was definitely worth it.Hi Lakeisha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Wait is too long.
by ShebrenaH on 03/11/2023A 4 hour wait for an oil change was ridiculous!! Got there at 8:40 and was 12 o clock leaving!! To me that was too long just for a basic oil change.Hi Shebrenah, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1318 to discuss what we can do to help.
Easy to schedule service
by Own2Nissans on 03/09/2023We just recently relocated to the area and I needed to service my SUV. Not been familiar with the local shops, I opted to contact AutoNation. Setting the appointment was easy and the process as quick as I hoped for.Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Nissan Memphis. Thank you so much for being one of our valued guests and we look forward to your next visit!
Good service
by Meek1234 on 03/06/2023This is where I’ll always go for an oil change. In and outHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by Joyce BG on 03/03/2023Everyone was very helpful and attentiveHi Joyce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Molding on front windshield glass
by Ms. Baker on 02/18/2023I purchase a vehicle in September 2022. And there was issues with the molding around my front windshield. I numerous sent text messages & photos to my salesmen and had made three or four trips to the dealership to sign missed paperwork,… etc. It has got to the extreme of me, pulling over to fix the molding on my windows. So on January 10 around 11:30 am I stop by the dealership. I was greeted at that time by the front lady . She had stated ti me that the manger was holding a meeting with the salesman personal. So I had a seat & waited until they finished. Upon the completion of the meeting, the store manager a tall African-American man approach me. Ask me my concern I have stated that I was coming up there to get my windshield fixed and to get the brackets to go on my windshield. I told him that I have been coming up here since September to get this procedure done on my vehicle. I explained to him that I was told I was waiting on parts to come in so he stepped away. Spoke with another gentleman they went and looked at my vehicle, came back in and told me give me a moment I think the parts in the back came back shortly to state it was and they want to pull my vehicle around to put the parts on there maybe about 15 to 20 minutes later my vehicle was pull back up front and one of guy for the service department said that the part was fixed properly and the molding around the front window sealed would have to be seen the glass repair on Monday . A Caucasian heavyset build guy with glasses came outside and I say that to him that I have to deal with this issue since September when I purchase it . And as a sense of he say yeah, I remember this vehicle I asked for a car because I needed to leave to make my previous appointment. That was at least 30 minutes away. By the time I’m very frustrated and I’m ready to go. I go back into the building to speak back with the gentleman to get out at a time or to see if I have to made an appointment for Monday repair of my vehicle. Once again, I want to sit down waiting like 10 more minutes went to my vehicle. I called and left a voicemail for this gentleman name Neal ( believe) still to this day I have not received a voicemail or text or email from this guy containing to my vehicle. Later on, I received a call and text message from my sales guy, Steven. He say to me I’ll bring the vehicle back on that Monday to be looked over by the glass repair company that was coming by to look at some other vehicles there at the car lot . So I made preparation to bring my vehicle up there and drop it off when I return to pick my vehicle up about 4:15pm I noticed that there is glue on my front windshield and a small crack. Also the shielding guards on the left and right side are still not sitting on my vehicle. Once again, I sent pictures & videos to my sales guy he apologize and that was the last of it. I am very disturbed on my vehicle being damaged. It may not be a new vehicle to them but it is to me . I still have to be watchful of the shield for them not to come out of place or be blown away within my driving. I truly would not recommend anyone at this time to this dealership. I need a oil change and I had an appointment but I canceled it because the service there just did not sit right with me not asking for the red carpet treatment but treating me as you want to be treated if you needed something done to your vehicle.Hi, we are deeply disappointed by your experience at AutoNation Nissan Memphis. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1318 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Gracie Pitts
by Norman2 on 02/17/2023I had a great experience. The service advisor and Supervisor was very accommodating and they serviced my vehicle without an appointment at that location. The job was completed in a timely manner.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
A lot of work
by tbenton on 02/07/2023The process for getting a car under bankruptcy is hard. I think everybody should know what is needed and required from the person getting the car to the dealership. Once everything was straightened out. Then I got my car. I was pleased. A… lot of people don’t know the letter you get from bankruptcy court. The bank that finance your car wants the letter to be dated within 30 days of getting your car.Hi Tbenton, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1318 -- we hope to hear from you soon.
SALES
by MEMPHIS MIM on 02/01/2023This is the third car I have bought from this dealership and they work very hard to get me what I want. They are very pleasant to work with.Hello Memphis, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by ASHLEIGH P on 01/31/2023Very fast and timely, my tire rotation was left off but the service rep was very happy to help me fix that situationThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service
by Byfaith5 on 01/27/2023Fast and friendly service. I was greeted immediately and checked in with ease.Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, AutoNation Nissan Memphis
Great service ask for Leo
by Yayaclj on 01/09/2023I brought my vehicle in for general tire pressure. Leo my service advisor is awesome. I explained to him that this tire pressure warning keeps coming on, he assured me that he would have this issue taken care of..... it was raining that… day, I didn't have my umbrella, he pulled my car under the service area, so I wouldn't get wet. He is very thorough, professional and represents the company well.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/02/2024