Customer Reviews of AutoNation Honda Covington Pike
Review type:
Great service
by Ms C Honda on 04/26/2025Randy continues to be a remarkable professional. His advice is solid and he takes his time explaining everything. I felt more knowledgeable about what was happening with my car and the progress. I only come to this location because of his… exceptional advice!!Oil change
by 1st time Honda owner on 03/20/2024It doesn’t matter if you have an appt for service or not!! You will sit for 2 hours or more before they even get to your car!! I have used this place since 19 when I bought my Honda and have always had to wait WITH AN APPT for 1/12 - 21/2… hours, when the oil change only actually took 30 mins. They company don’t seem to care that they don’t tell you that when you make appt or while you sit wasting your day away! AutoNation you NEED to do MUCH BETTER!Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 209-1283. We would appreciate the chance to turn your experience around.
Happy customer
by Ms. Dae on 12/13/2023Rachel is awesome! Everytime I bring my car I only want to see her. She takes care of her folks. She's the best and deserves so much.Hi, we're happy you found our staff so supportive during your experience here at AutoNation Honda Covington Pike. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Super Service work Honda Covington
by Kathy Brown on 12/07/2023Excellent service and Time my appointment my wait time was fast and Rachel in Service always have the most wonderful service to me. I really Enjoyed the atmosphere.Hi Kathy, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by Chauka.B on 11/09/2023Didn’t have to wait long service was great like always thanks…..😊Hi Chauka, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Extended my warranty!
by D Land on 11/09/2023Took my Ridgeline, with 83k miles on it, in for check engine light. Staff were friendly and professional from the moment I pulled into the service bay. They kept me updated while I was waiting and ultimately replaced my fuel injectors under… a 150k mile Honda extended warranty. Zero expense to me and I was back on the road in a few hours.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Service Department at Auto Nation Honda Covington Pike
by DeeJean on 11/01/2023Excellent care from the service department at Auto Nation Honda Covington Pike. Everyone is professional and courteous. I have recently worked with Rachel Smith and Deandre Scott and am very satisfied with the service that I received.Hi Deejean, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Covington Pike! Drive safe, and we'll see you on the road.
Oil Change
by Deamstr on 08/28/2023They preformed an oil change, and Transmission Service. They kept me informed with the needs of the CRV.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Outstanding service!
by Grace on 08/23/2023DeAndre helped me and he was great! Finished the service in a timely manner and was happy to do so!Hi Grace, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. If you ever need help, just give us a call. Happy motoring!
Excellent service! This will be my new service center going forward!
by Candace C on 08/08/2023Rachel my service advisor was so sweet and took care of my needs. She was very informative and had me in and out in no time. Even after I left I received actual pictures of areas on my car that indicated additional work needed to be done… which was a great touch on keeping the customer informed. Give her a raise! The service waiting area atmosphere was pleasant and I snacked on some delicious popcorn while I waited. I also loved that feedback slips were available for the customer to fill out as well. I am more than willing to drive from Lakeland (past Wolfchase Honda) to get superior customer service and care from Autonation Honda on Covington Pike! Woot! Woot! Side note: This is my second Honda (I purchased my first one in 2004) I have purchased from Auto Nation Covington Pike and Terrence Wilkins in sales always takes care of me as well!Hi Candace, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Allen1010 on 08/07/2023AutoNation always provides such great service! I appreciate their location upkeep, and their positive attitudes!Hi, we are so happy to read such a great review about AutoNation Honda Covington Pike! Feel free to stop by if you ever need any more help.
General Maintenance for the CRV
by seahamm on 08/01/2023The Maintenance Representative was very helpful. She listened to my request for service, and didn't try to hint at other services being required unless they were necessary for the cars overall well being. She provided a brief detailed plan… of service. Mechanic and Maintenace Rep dellivered on the service as well as the time period promised.Hi Seahamm, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service TO My Honda CRV
by LFHarris on 08/01/2023A great experience with the gentleman who assisted me and the quality of service provided was very good. My Honda is running even better than before. Thank you very much and THANK GOD!!!Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Wanda
by Wanda Green on 07/13/2023Ms.Rachael was very sweet and patient. She answered my question and assisted me with the help I needed.Hello Wanda, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Don't hesitate to call us if you ever need anything. Be safe on the road!
mr.
by Alvin23 on 07/10/2023I came for an oil and filter change. The service tech was courteous and cordial but professional and focused and getting my needs attended.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
service advisor
by Gloria B on 07/07/2023Mr, Deandre Scott was there for me explaining my car to me. In this day and time it's wonderful to see someone who take there time and smile during the whole process. Thank youHi Gloria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
T. Henninger
by T. Henninger on 06/27/2023Very friendly staff who went beyond expectations.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Nancy Yaussy
by Hondadriver on 06/23/2023Terrill was kind efficient and addressed all my concernsHi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service
by jim wilkin on 06/19/2023Had to make an appointment but work got started as soon as I got there. Terrell Wilkerson was my service adviser and he did his usual excellent job.Hi Jim, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Review
by wcorum1 on 06/12/2023Made an appointment, was seen on timeHi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Brake repairs
by JethroG on 06/11/2023I have a great relationship with my dealership. My mechanic Steve always goes above and beyond in handling my repairs.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/28/2025