Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
Service
by A Neal on 04/13/2022Service department was nice and got my Pilot in and out in less than an hour. Fast friendly service.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Most Wonderful People!
by John and Sharon on 10/22/2021Stranded on an off ramp of 40E on a Saturday, 30 miles outside of Memphis, TN, we waited 4 hrs for a tow trunk to appear. Rachael and Jennifer at AutoNation Honda assured us that their service department was ready for us and indeed they… were. Rachel and the service tech, Jesus, did a thorough exam of our car, showed us what was needed and ordered the necessary parts, They completed the repairs on Monday, allowing us to continue our journey home to VA that afternoon.Finance Department was a disaster.
by hondacust1 on 07/12/2021Our salesman Walter was awesome and has helped us purchase three new cars in the past 3 months. However, during our last two transactions at Autonation Honda Covington Pike, we had a horrible experience while being assisted by John Ragland… in the finance department. He messed up our paperwork over 3 times and had to fill out the paperwork all over again each time. We were there so long, Walter provided us with lunch. Not only me and my husband had difficulty with Mr. Ragland, but so did my parents when he continuously filled out their paperwork incorrectly. Mr. Ragland also did not have a customer service attitude and made my husband and I feel absolutely dumb when we would ask him a question. When we arrived at the dealership, Mr. Ragland was the first to approach us and told us we would receive a special interest rate for our purchase. However, we did not receive a special rate and when we confronted him about it, he could not even tell us what the rate was he was referring to. He then did not supply us with copies of all our paperwork and it took us making two phone calls to him just so he could send us these forms via email. The ONLY reason my rating got two stars is because of the awesome customer service Walter has provided us for many months. I will recommend all my family and friends to do business with Walter, but to avoid business with Mr. Ragland at all possible.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1283. We hope to hear from you.
Great service - from Rebecca (?) and form entire service team
by Thomas W Samuel on 05/03/2021I wanted my Android Auto to display the map on the console. The team worked to attempt to make it happen. Even used their phones and their Honda vehicles. Turns out it was my phone - that does not have an Android Auto that works on 2018… CRVs. Then as OI am checking out Rebecca even identified a discount. She also had prevented me from using up prepaid service since I only have 9,000 or so miles on my 2018 CRV. Great service.Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Covington Pike! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Repair of SRS Light/ Airbag
by Freda Hop on 04/02/2021The serviced was completed in a timely manner on the date and time agreed upon. The dealer representatives checked on me several times to check if I needed anything, however I was not pleased with the price of the part and the service.Hi Freda, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1283 -- we hope to hear from you soon.
Outrageous
by Tracey Y on 03/29/2021My experience started off great. I took my car in to diagnose an issue. Check in was great and they called later in the day with the issue. When I went to pick my car up. The service guy located my key and gave it back to me. When I asked… where my car was he said it's out there. He told me to push my panic button to locate my car. And then lackadaisically walked with me to locate my car in the back. Really, they have a garage area and in my experience they alway bring you your car. So of course when I got to my car there was plastic on the seat, and as expected was not removed, because they did not bring me my car. So in the end I paid $186 for a bad customer service experience. Why would anyone go to this dealership.Great service visit
by memphisJJ on 02/05/2021Came in without appointment due to car not starting. Problem was diagnosed and repaired quickly,Thank you so much for your high rating! Please don't hesitate to reach out to us if there's anything more we can do!
Oil changes plus
by Arlisha on 01/02/2021updated 01/08/2021Although it’s important to keep maintenance on my vehicle, I would appreciate a more thorough inspection. Typically, the recommended services are the most expensive. However, simple things need attention also. My windshield wipers tore a… day or so prior to this visit. I held out on replacement on purpose. Now I have to question if I’m receiving quality service, considering no one noticed & offered me to purchase/replace new blades. In addition, I was left to research which wiper blades are the best on my own as opposed to possibly have an “expert” opinion. I understand sales is important, but what happened to superior, complete customer service irregardless of what additional services and/or products you can convince a customer to purchase or add? I’m disappointed! Let’s get back to the quality of service I’ve bragged on for the last 15+ years I’ve been a satisfied “Honda girl!”Hi Arlisha, we appreciate you taking the time to respond. The staff at AutoNation Honda Covington Pike take our reviews very seriously. If you'd like, please contact our General Manager at (901) 209-1283. We'd appreciate the chance to make your experience a positive one.
New car purchase
by Lexiepoo on 01/04/2021I recently purchased a 2021 HRV from autonation Honda n Covington Pike. I had a very good experience and my salesman was very helpful as was the sales manager.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
I purchased a 2021 Honda Accord on December 15,2020.
by CarolCraig on 12/17/2020I had the best experience I’ve ever had with the very best salesman, David Howell!! He helped with my purchase of my 2018 Accord , but he actually should have gotten full credit that salesman was basically nonexistent! David Howell is the… kindest, most helpful salesman I’ve ever had the pleasure of dealing with!!!Hi, it's experiences like yours that really keep us motivated! We are happy David was able to help you out!
Dexter is Awesome!
by Candace C on 11/18/2020Dexter is quick, efficient, and friendly.Hello Candace, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to see you soon!
Maintenance at Dealership
by MRI/CT Guy on 10/13/2020I took my car to the dealership after one of the drive through places couldn't get a cover off underneath the car. I called on Friday and got a Saturday morning appointment. When I arrived at the service department I was greeted promptly… and the car was taken back for its first oil change and tire rotation. Pricing was the same as the quick lube place but I felt better about the service being performed properly with Honda recommended parts and trained technicians.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
AutoNation Honda Covington Pike Memphis TN
by Mary MfsTN on 08/05/2020Quick service, reasonable prices.Excellent service
by SailorBetty on 08/04/2020Everyone involved took great care of me and my car. It was more like going to a friends garage and getting work done. Not only was the work top notch, but the prices were reasonable too!We are pleased to hear you had such a positive experience with us, Sailorbetty! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New battery
by Robb bb on 07/08/2020Easy, smooth, enjoyable!We are pleased to hear you had such a positive experience with us, Robb! Thank you so much for being one of our valued guests and we look forward to your next visit!
Wonderful experience!
by Jayme.A on 08/16/2019This was my first visit to Autonation Honda Covington Pike and it did not disappoint. Andy was friendly, honest, and communicated thoroughly with me throughout the day on the status of my truck's service needs. I was also happily surprised… that they offer a complimentary shuttle that drove me back to work so I did not have to wait there while my truck was being repaired. For any of my Honda needs, I will be returning here. The customer service is outstanding and the service was fairly priced. Do yourself a favor and ask for Andy when you visit!Jayme, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Jane's husband, Mr Link,III
by Link/Janet on 07/04/2019My experience at auto nation/ Honda was the best, as usual; prompt,courteous & professional!!I was impressed because I had a nail in the sidewall of a tire & Mike informed me that, because I took his suggestion, July,'19,& put a new set of… tires on my wife's car, the new replacement tire was "no charge"! They Keep Service Records!! Thanks Mike.😃Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Very good experience
by John Howard on 06/10/2019The service manager was very professional and courteous. I arrived at my appointment time and they promptly took my car and did the recall repair work. Total opposite experience than I received at AutoNation 385. Great job Covington… Pike Honda. Thank you.Used Car Purchase
by NickRayburn on 05/29/2019updated 06/06/2019The process was easy and not pressured. I walked in one day and spoke to Kristin. I had an idea of the kind of car that I wanted, so she took me to look at it as well as the trim just below it. After looking at the car and test driving… it, she let me demo it for a few days. Upon returning, I purchased the exact model that I had tested. Warranties were offered for everything I could think of needing covered.Congratulations on your new vehicle! We're happy to hear Kristin was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Covington Pike
Quick and easy car buying experience. No stress.
by Lravlija on 05/22/2019updated 05/29/2019Great working with David. Very thorough. No stress pricing.excellent car buying experiences with AutoNation Honda Covington Pike
by Jian Tan on 03/21/2019simple, easy, straight forward and happy. i got everything i wanted from David and Covington Pike AutoNation Honda, Memphis TN. actually, this was second Honda i bought from this dealer. i had very good experience too last time. i promised… i would recommend this dealer to my friends and colleagues. this is the right way to do business in a long run. i may buy another car later for my daughter in 3 years, thanks.Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Covington Pike
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024