AutoNation Honda Covington Pike

We did not expect to be in the market for a car, especially given the scarcity of cars and high prices. However, our 16-year-old car gave out, so we had no other choice. We have had good experiences with Hondas. We initially visited Wolfchase Honda where we purchased our 2020 CRV and had a good experience. However, Wolfchase Honda was applying $5,800 in add-on charges for items that probably cost the dealer well under $1,000 because they knew they could take advantage of customers in the current market circumstances. Also, Wolfchase showed absolutely know consideration for the fact that we were a repeat customer. We then went to Autonation and met with Rizwan Khawaja. We found him to be highly professional, quite knowledgeable about each car and individual models, and easy to talk with. When I am in a purchasing situation like this, I like it when a salesperson is straightforward and treats me like an intelligent person rather than a dimwit that can be easily manipulated. Rizwan and I both knew that I did not have much bargaining power in the current market environment. But, he treated me respectfully all the same. The $4,100 in add-ons was still hard to swallow because I know it includes a fair amount of profiteering, but I also understand how supply and demand effects price. My experience with the dealer's finance person was decent, overall. I was annoyed with his attempt to sell me more add-ons and warranties, but I know he was just doing his job. My main reason for responding to this survey was to commend Rizwan. That said, the overall experience with others at this dealer was positive.