Customer Reviews of AutoNation Honda Covington Pike
Review type:
Sale
Great service
by Ms C Honda on 04/26/2025Randy continues to be a remarkable professional. His advice is solid and he takes his time explaining everything. I felt more knowledgeable about what was happening with my car and the progress. I only come to this location because of his… exceptional advice!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Sale
by Geneva $ on 08/03/2024updated 08/14/2024Very nice every one help with a smile which made it easier for meHi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
Oil change
by 1st time Honda owner on 03/20/2024It doesn’t matter if you have an appt for service or not!! You will sit for 2 hours or more before they even get to your car!! I have used this place since 19 when I bought my Honda and have always had to wait WITH AN APPT for 1/12 - 21/2… hours, when the oil change only actually took 30 mins. They company don’t seem to care that they don’t tell you that when you make appt or while you sit wasting your day away! AutoNation you NEED to do MUCH BETTER!Hi, thank you for taking the time to share your feedback with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (901) 209-1283. We would appreciate the chance to turn your experience around.
Exclusive Customer Service
by Michelle P on 01/03/2024I can only say every time I’ve bought a car from AutoNation on Covington Pike the services is always top tier they never let me down . They’re nice and hospitable to me and my family all the time and the buying process is smooth .… Terrance Wilkins is my favorite salesman he makes sure I’m always taking care of right away .Hello Michelle, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy customer
by Ms. Dae on 12/13/2023Rachel is awesome! Everytime I bring my car I only want to see her. She takes care of her folks. She's the best and deserves so much.Hi, we're happy you found our staff so supportive during your experience here at AutoNation Honda Covington Pike. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Super Service work Honda Covington
by Kathy Brown on 12/07/2023Excellent service and Time my appointment my wait time was fast and Rachel in Service always have the most wonderful service to me. I really Enjoyed the atmosphere.Hi Kathy, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Seal the Deal
by Pamela0253 on 12/06/2023I started the purchase of my New/Pre-Owned Vehicle online. I love my 2021 car it has low mileage (29,000). When my sales Rep. T. Wilson reached out to me, he had me approved in less than 30 mins. Mr. Wilson went above and beyond. I would… recommend this location to others, they took the time and listen to what it was that I wanted, not what they wanted to get off the lot! Thank you guys so very much Trey, Jody, John and Everyone. P.B.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
I'm beyond pleased
by Memphismario on 11/20/2023I got the vehicle I wanted at the price. I've never owned a Honda, but from the time I searched on the internet until I had it in my possession I've been pleased. I went from Maserati to them and they definitely made me feel welcomed.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Covington Pike. If you ever need help, just give us a call. Happy motoring!
Oil change
by Chauka.B on 11/09/2023Didn’t have to wait long service was great like always thanks…..😊Hi Chauka, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Extended my warranty!
by D Land on 11/09/2023Took my Ridgeline, with 83k miles on it, in for check engine light. Staff were friendly and professional from the moment I pulled into the service bay. They kept me updated while I was waiting and ultimately replaced my fuel injectors under… a 150k mile Honda extended warranty. Zero expense to me and I was back on the road in a few hours.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Service Department at Auto Nation Honda Covington Pike
by DeeJean on 11/01/2023Excellent care from the service department at Auto Nation Honda Covington Pike. Everyone is professional and courteous. I have recently worked with Rachel Smith and Deandre Scott and am very satisfied with the service that I received.Hi Deejean, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Covington Pike! Drive safe, and we'll see you on the road.
Sales Experience
by SouthMemDino on 10/23/2023I thoroughly enjoyed the car buying experience with AutoNation Honda on Covington Pike in Memphis, TN. The team took great care of me and they made sure I got the car I wanted. I highly recommend the folks at AutoNation Honda on Covington… Pike in MemphisHi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Honda Covington Pike and we hope to be of service again in the future.
Got a great truck
by Richard on 09/27/2023I worked with Kristin who went with me during the test drive. She was very informed on the truck and answered all my questions. I got a fair deal on my trade in I thought. Kristin also worked with me after the sale to arrange a fix on the… back up camera which seems to be a common problem in that year model 2019, F150 with a 5.0 liter. It's not great on gas but it is powerful. Thank you.Hello Richard, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Found me a GREAT 2020 Ford EcoBoost Mustang!
by SatBchMagicer on 09/27/2023My experience with AutoNation Honda Covington Pike was superlative. From finding the car online via an AutoNation listing, to contacting a knowledgeable salesperson for further information on the vehicle, through traveling to Memphis, TN… (I'm from Florida) to see and purchase the auto, virtually everything was all I'd hoped to be. Rizwan Khawaja was my salesman and a Robert (don't recall his last name), who handled some of the final paperwork, both treated me like a very regular customer, they highly valued. All of the others at the dealership, who I had minor contact with courteous and professional. I'd return to do another deal, hopefully not for a while, ENJOYING my 'new' ride. NO dislikes!Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Oil Change
by Deamstr on 08/28/2023They preformed an oil change, and Transmission Service. They kept me informed with the needs of the CRV.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Outstanding service!
by Grace on 08/23/2023DeAndre helped me and he was great! Finished the service in a timely manner and was happy to do so!Hi Grace, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Covington Pike. If you ever need help, just give us a call. Happy motoring!
Purchase Of My New Car
by Pranshu on 08/16/2023Overall Experince Was Good But Only Concern Was About Intrest Rate They Charged Was High Compare to Other Honda StoresHello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Excellent service! This will be my new service center going forward!
by Candace C on 08/08/2023Rachel my service advisor was so sweet and took care of my needs. She was very informative and had me in and out in no time. Even after I left I received actual pictures of areas on my car that indicated additional work needed to be done… which was a great touch on keeping the customer informed. Give her a raise! The service waiting area atmosphere was pleasant and I snacked on some delicious popcorn while I waited. I also loved that feedback slips were available for the customer to fill out as well. I am more than willing to drive from Lakeland (past Wolfchase Honda) to get superior customer service and care from Autonation Honda on Covington Pike! Woot! Woot! Side note: This is my second Honda (I purchased my first one in 2004) I have purchased from Auto Nation Covington Pike and Terrence Wilkins in sales always takes care of me as well!Hi Candace, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Allen1010 on 08/07/2023AutoNation always provides such great service! I appreciate their location upkeep, and their positive attitudes!Hi, we are so happy to read such a great review about AutoNation Honda Covington Pike! Feel free to stop by if you ever need any more help.
General Maintenance for the CRV
by seahamm on 08/01/2023The Maintenance Representative was very helpful. She listened to my request for service, and didn't try to hint at other services being required unless they were necessary for the cars overall well being. She provided a brief detailed plan… of service. Mechanic and Maintenace Rep dellivered on the service as well as the time period promised.Hi Seahamm, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great sales experience
by David B. on 08/01/2023David Howell was a great associate to work with in purchasing our new CR-V. He answered all of our questions and put no pressure on us to accept accessories we didn't want or to buy before we were ready. He found the car we wanted in their… network and made sure we were pleased with it before, during, and after the sale.Hello David, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Geneva, thank you so much for your positive comments about AutoNation Honda Covington Pike! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 08/15/2024