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Customer Reviews of AutoNation Ford Wolfchase

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225 reviews
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  • Satisfied Customer

    5 out of 5 starsby ilovemyescape on 04/10/2015

    I feel the dealer that I dealt was interested in my satisfaction. The sales manager was very informative and eager to please without any pressure. He knew the features of the auto and was able to explain everything to my satisfaction. He has made himself available to answer any questions I might have. He teaches a class on Saturday that I can and plan to go to be certain that I know all the features of the auto and get the most out of it. The sales manager introduced himself and offered to help in anyway he could. The person and that helped with the financing of the car did his job well and had a jovial personality that kept the process from being a bore. He also knew his job well and did a great job of explaining everything to us. A very important part of purchasing anything is no pressure, and I felt no pressure.Thank you AutoNation Ford Lincoln Wolfchase. I am a happy camper and am enjoying my Escape.
  • Nightmare

    1 out of 5 starsby bad_deal1 on 02/17/2015

    I appreciated the relatively new salesperson who was trying his best to be ethical. Too bad the manager and finance guy didn't share the same principles. Really wish I would have just got up from the cramped, little cubicle my family and I were trapped in and just walked away.
    • Thank you for bringing this matter to our attention. Our General Manager would like to work with you personally to ensure that your experiences with us are more positive moving forward. Please contact our GM at (901) 209-1257 to discuss what we can do to help. We look forward to your call, and thank you for the feedback.

      by autonation on 02/19/2015

  • great experience

    5 out of 5 starsby schultz0618 on 01/16/2015

    I bought a 2014 Ford Edge from AutoNation… the buying experience was wonderful . They went above and beyond to help me get the right price and the right car. Michael was wonderful in helping me fine the car and explaining all the features. Jamie went above and beyond getting me the right deal and note. A wonderful dealership makes you feel like family!
  • Good process

    5 out of 5 starsby lwhale on 12/31/2014

    Have never bought out of town before, but found what I was looking for at Auto Nation in Memphis. Had my son-in-law go look at car, and drive it. Made deal over the phone, drove down to pick it up, and other than no title yet, the experience was excellent. They even paid for a local trip to get the check engine light which had come on checked out. 60 day used car warranty and no hassle when I used it. It has been about two weeks, so far so good. Would send friends, and will check them out when I want to replace my truck.
  • Recommend this dealership!

    5 out of 5 starsby Rosshd on 12/30/2014

    We bought a 2014 escape back in June and had a great experience. We totaled our car in Dec and went back here to make another purchase. This time we dealt with Alan and had another great experience. Everyone was friendly, helpful and extremely patient with us. They were never pushy and answered all questions we had. We highly recommend buying a car from them!
  • Good Deal Good People

    5 out of 5 starsby tstewart14 on 12/30/2014

    Bought cars from same salesman, since 1973, at another dealership. He retired. Needed a new car. Gave AutoNation a try. HQ was a pleasure to deal with as was Les. Got the vehicle I wanted at a decent price. I left feeling valued as a customer and would do business with them again.
  • Almost perfect. Easy car buying experience.

    5 out of 5 starsby cjwaggs on 12/19/2014

    Worked a deal with Herman (HQ). I left satisfied... and I rarely do that. The only issue I had was the lack of salesman ability to forge a deal without management intervention. By the way, management (Les) was great to work with also. Financing was easy and closing the deal was fast.
  • Great buying experience

    5 out of 5 starsby Mattg717 on 12/19/2014

    Marc Sowash and his team were very professional and did a great job during the sales process. We would definitely shop at Autonation again.
  • Great car Buying Experience

    5 out of 5 starsby MorganT69 on 12/04/2014

    This is the 3rd vehicle I have purchased from this dealership and I have purchased them all from Roger Craig, great no pressure salesman, and in the future I would buy from him again. I purchased a 07 Ford F-150 Crew Cab 4x4 and I absolutely love it. I also like the 60 day warranty on the used vehicle from the dealership. Awesome Autonation. Every vehicle I have purchased I have shopped online and found it and then went to see the vehicle, the vehicles are always portrayed accurately in my experience.
  • Excellent experience

    5 out of 5 starsby Bigbadburton on 12/04/2014

    Just wanted to say that I was extremely satisfied with my experience at Autonation Wolfchase Ford. Webb Brown was awesome and there was no high pressure sales just getting down to business. I would highly recommend this dealership to anyone.
  • Great Car Buying Experience!

    5 out of 5 starsby jkspeed on 10/15/2014

    Great Salesman to work with. The salesman was Rick Barrom. Can't say enough about how patient and dedicated the salesman was. After looking for a used car for my son, got tired of looking at junk that priced like a new car. Went to Autonation and after test driving a couple models decided on a 2014 Focus. Great car, great price and great salesman.
  • Great experience

    5 out of 5 starsby Hollye1 on 10/08/2014

    Our salesman was great (Rick Barrom). Fast and easy transaction. He went over how to use everything on the vehicle, which I greatly appreciated.
    • Thank you for the positive feedback, Holly! We are happy Rick was able to assist you in the purchase of your new vehicle. If you need any more help, please give us a call!

      by autonation on 10/08/2014

  • New Car

    5 out of 5 starsby newcar79 on 10/03/2014

    Recently I purchased a new 2014 Ford C-Max Energi from AutoNation Ford Lincoln Wolfchase. I could not be happier in the choice of car, dealership, and Michael Murrell the sales men who took charge of the entire process. I live in Los Angeles California and wanted to purchase the car out of state so as to make a vacation out of it. In speaking with Michael Murrell over the phone throughout the process I was confident that I was in good hands in my decision to purchase from AutoNation Ford Lincoln Wolfchase. Michael picked me up from the airport and had me on the road to great Barbeque in only two hours. Everything that was settled upon over the phone from Los Angeles was all in place when I arrived and the process went smooth and easy. Thank You Michael Murrell I Love my C-Max Energi. I would have no hesitation in recommending Michael Murrell and AutoNation Ford Lincoln Wolfchase. Thanks again Michael, see you on the road. Frank Los Angeles California
  • Awesome Experience

    5 out of 5 starsby TLosert on 09/05/2014
    updated 09/11/2014

    Michael our Salesman at AutoNatioj in Bartlett was awesome!!! He was knowledgeable about our 2014 Ford Escape and made our whole experience painless. We have bought from AutoNation before and find that they are honest and upfront. I would highly recommend this dealership to anyone!!!!!!
  • Thank you Paul N.

    5 out of 5 starsby 05homejo on 09/05/2014

    This is a person that has an interest in having a relationship with buyers before starting the sales process. We found that he was knowledgeable and provided us with information of the car that we were considering. Once we determined that the Lincoln MKS was the car of choice, we asked that he prepare and presented us with the information we requested. He did exactly what he said he would do and guided us through the buying process and made it simple and smooth. Paul,is a 5 star rating and this dealership is lucky to have him.
    • We are happy you found Paul so helpful! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!

      by autonation on 09/30/2014

  • Friendly, service. See Steve E. for a good deal.

    5 out of 5 starsby RedRosesforu on 07/15/2014

    I, bought a used ford expedition, Eddie Bauer. Last week. Steve E., and, mike S. were very helpful,,and courteous. And, Steve E. worked with me to get me a good price. Don,t buy till you ck. this dealership out, and, Steve, and, Mike. Thank,s. Ron Bradford
  • New Lincoln Purchase At Lincoln Wolfchase

    5 out of 5 starsby Richard198 on 06/28/2014

    Kevin, the sales Rep. was most professional, knew his product and made my purchase very easy and I trusted him immedlately. There were no supprises at time of delivery. Every Auto Sales Rep. could take lessons from Kevin on how to do it right. He is the Best.
  • courteous, comfortable maintainence/repair department

    4 out of 5 starsby nohype3 on 06/13/2014

    The service representative was courteous and very knowledgeable. He explained the service and/or repair clearly and give understandable explanations of the time needed and cost estimates. Their waiting rooms are comfortable and an employee checks them regularly to keep them clean and supplied with donuts and coffee.
  • Perfect new car, great sales guy!

    5 out of 5 starsby Mariah13 on 04/01/2014
    updated 06/10/2025

    I wasn't pushed at all, and got exactly what I needed AND wanted. Terry S. was the best car salesman I've ever worked with; very personal and laid back, down to Earth and just laid it out. I didn't feel 'talked at' but truly worked with. I will continue to go here for my car and auto needs.
    • Thanks so much for sharing your experience with us, Mariah! We are happy Terry was able to help and provide you knowledgeable expertise in making your decision. We sincerely thank you for your business and hope to continue serving you for many years to come!

      by autonation on 04/03/2014

  • Great Car Buying Experience

    5 out of 5 starsby sday7 on 02/19/2014
    updated 06/10/2025

    I recently bought a 2014 Ford Escape from this dealership. I am very happy with my purchase. My husband and I were both very impressed with the salesmen we worked with, Jim C. and Terry S., were very friendly and knowledgeable. I have purchased a number of cars, and this was, by far, the most stress free experience I've ever had.
    • Thanks so much for your warm recommendation of Jim, Terry, and the team here at AutoNation Ford Lincoln Wolfchase! We are so happy to hear you and your husband have had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.

      by autonation on 02/28/2014

  • Great Experience

    5 out of 5 starsby SouthernBelle2 on 03/08/2014
    updated 06/10/2025

    I like most people dread going to a dealership and be flocked by a million salespeople. I had the total opposite with AutoNation Wolfchase. I purchased a 2014 Ford Fusion and absolutely love the way my new car drives and rides. I had a great experience with my salesperson, Clint R. and am completely satisfied with my purchase. I would recommend this dealership to my friends...Excellent customer service..

About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi