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Customer Reviews of AutoNation Ford Wolfchase

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226 reviews
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  • Unsafe and Unresolved Dashboard and Touchscreen Screen

    1 out of 5 starsby PJ Gordon on 07/14/2025

    I am now facing a significant issue with my new 2025 Ford Explorer, which I acquired less than three months ago. Since purchasing the vehicle, the speedometer and touch screen have repeatedly displayed blank screens 4-5 times a week, posing a safety hazard. Despite purchasing all warranties at the time of purchase. I had anticipated that purchasing the warranties would provide adequate coverage for any potential issues, but unfortunately, this has not been the case. I scheduled an oil change and wanted to discuss the dashboard and touchscreen panel with the service department. However, they informed me that I would need to leave my car for a four-to-five-week repair period. While I understand that the repair process may require a temporary suspension of my vehicle’s use, the lack of loaner transportation during this extended period is unacceptable. I have work commitments and appointments that I need to attend, and the extended wait time for a replacement vehicle is inconvenient. Furthermore, the dealership suggested that I consider visiting other dealerships, implying that the wait times at this location are comparable. However, I reside in proximity to this dealership, and I would prefer to resolve the issue at my preferred location. Despite the dealership’s attempts to dismiss the issue and provide a quick oil change, I am left with the responsibility of resolving the dashboard and touchscreen panel issues myself. I have made two payments on a brand-new vehicle, and I am concerned about the potential long-term impact of this problem. While I have appreciated the initial courtesy of the car salesman, I believe that I deserve better treatment and concern from the service department to resolve this issue promptly and effectively. There is no resolution to this issue and I was allowed to leave with the service department knowing this is a safety concern. Going without any transportation for 4-5 weeks and I am sorry is an unacceptable resolution. Not even offering a phone call or understanding. I would not recommend purchasing the warranty or purchasing a vehicle from this location. The oil change was fine. Leaving plastic everywhere inside my vehicle was just inappropriate. Cleaning up behind yourself should be expected by management. No quote or price was given prior to the oil changed. The price was reasonable but no discussion about the oil change and only what they could not do to help me. If I cannot read the dashboard for notifications of gas, tire pressure or speed lints or etc.. it doesn't appear to be a concern to the service department. It's very uncomfortable knowing an accident could happen potentially causing harm to myself or others. I cannot afford to rent a car 4-5 weeks and shouldn't have to when this is the responsibility of AutoNation Ford to resolve. This is a New Beautiful Vehicle
    • Hi, we're disappointed to hear of the negative experience you had at our location. When you have an opportunity, please reach out to us at (901) 209-1257 so we can try to restore your confidence in our business. We hope to hear from you soon.

      by Destiny Jarvis on 07/16/2025

  • Recall service

    5 out of 5 starsby No screen na on 05/28/2025

    Everything was done timely and right. All of the staff were polite and professional
    • Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

      by Sid Park on 07/07/2025

  • Branch Manager

    5 out of 5 starsby jhoffman on 03/25/2025
    updated 04/01/2025

    Recall on company Truck. Everything went smoothly. Good experience scheduling online.
    • Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Kerry Valdez on 04/02/2025

  • Ford Service

    5 out of 5 starsby KevinConno on 01/29/2025

    Very Pleasant
    • Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

      by Theo Sanders on 01/31/2025

  • Car repair

    5 out of 5 starsby Satisfied on 01/11/2025

    Joe Brown went above and beyond being helpful to try to get my car fixed. Sitting in my garage and not starting. Sent the mobile unit out (John) and discovered a dead battery (even though it was only 2 years one). Put in a new battery and started right up. Was afraid it would have to be towed to the dealer and sit for week. But Joe and John saved the day. Thanks to all.
    • Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Sandy Karon on 01/13/2025

  • 2024 F150 Purchase

    5 out of 5 starsby Danny3561 on 08/05/2024

    Good a great deal and quick service from Tommy Barkley.
    • Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. If you ever need help, just give us a call. Happy motoring!

      by Nyla Silvester on 08/07/2024

    • Purchased a 2025 Maverick - Hybrid - and so far loving it. Sales person was most accomodating and helpful. Would recommend this dealer to anyone looking for Ford car or truck.

      by Ken Joerger on 05/07/2025

  • Sales

    5 out of 5 starsby KeishaC on 02/23/2024

    I had a very easy experience. They were friendly and helpful.
    • Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

      by Chole Yates on 02/28/2024

  • New Vehicle Purchase

    5 out of 5 starsby Paulette on 02/19/2024

    The team at AutoNation Ford Wolfchase it really great! I want to thank Matthew and Matthew for their consistent communication and information throughout the process.
    • Hi Paulette, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Wolfchase. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

      by Paige Mason on 02/22/2024

  • Recalled

    5 out of 5 starsby Veto young on 01/10/2024

    Recall was fixed check engine light on now but I am ok with that I don't know why it is on though
    • Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

      by Theo Sanders on 01/13/2024

  • My Good Experience

    5 out of 5 starsby Ela Walker on 12/08/2023

    I gave this review 5 Stars because the service I had received on yesterday was very good! Although I was there for quite bit of time, it didn't seem like it 😆. Everyone I had spoken to was very polite and helpful! Shout out to Mr. Lee for the service and dedication. He answered all my questions I may have had although he was running like a chicken with his head cut off 😂. And also a shout out to Mrs Tina (I hope I'm saying her name correctly) for being a nice check out lady. Like, I said everyone besides the 2 named were nice and attentive. Greatly appreciate it!
    • Hi Ela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

      by Heath Knoll on 12/11/2023

  • Great used car at a great price.

    5 out of 5 starsby Anne B. on 12/02/2023

    I had a pleasant experience here, the first truly pleasant car buying experience I’ve ever had!
    • Hi Anne, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

      by Chole Yates on 12/07/2023

  • Excellent service

    5 out of 5 starsby Brian Mccoy on 12/04/2023

    Copy The staff at autonation ford on wolfchase, really understand what true customer service means. Things even as simple as a oil change they really take the time to explain and break down exactly whats going on with my vehicle. The experience at autonation ford wolfchase is something i look forward to every 6 months couldn't dream of going anywhere else for my services.
    • We are pleased to hear you had such a positive experience with us, Brian! If you ever need help, just give us a call. Happy motoring!

      by Chole Yates on 12/06/2023

  • F150 service was timely, effective, but very expensive

    4 out of 5 starsby blah blah on 11/29/2023

    Service on my truck was very over due. The dealership personnel were friendly and very helpful in getting my service setup and then followed through on the timeline.
    • Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

      by Gabi Porter on 11/30/2023

  • Service

    5 out of 5 starsby Sandra49 on 11/25/2023

    I took my 2009 Lincoln MKS to AutoNation for my 100,000 mile service on 11/13/2023 and received excellent service from the time I checked in until I I returned to the cashier for payment. I was very thankful for the valet service from the car dealership to my home and back. Everyone was very nice and respectful.
    • Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Sue Tilly on 11/27/2023

  • Service for Oil Change and tire rotation

    3 out of 5 starsby Kimberly on 11/22/2023

    Overall my experience was good but a few things that I did not like. I was at the Dealer before they opened and the second vehicle in line. My oil change and tire rotation took 1hr and 20 minutes. My vehicle has 24,000 miles on it. before they released my vehicle I received a call and was told that my air filter and in cabin filter needed to be changed. My husband had just checked my air filter before I left the house and it still looked brand new. However, 2 hours later it needed to be changed??. My in cabin filter certainly did not need to be changed since my car still looks and smells brand new. This is what I do not like about dealers, they try to get you to purchase unnecessary replacements to make money. Of course they only do this to the Women because they think we do not know anything. WRONG
    • Hi Kimberly, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1257 -- we hope to hear from you soon.

      by Nancy Gorge on 11/24/2023

  • Awesome customer service!!

    5 out of 5 starsby Karvine on 11/20/2023

    I had a great experience at Ford Auto nation. I sent my car in for service. I was given an estimate on when my vehicle was going to get service. They stayed true to their word and completed the work. They gave me their honest opinion on what I should do next and were considerate about when I can pick up my vehicle. I had an awesome experience at Ford autonation. I will be back to purchase a vehicle in the near future.
    • Hi Karvine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Andrew Newton on 11/21/2023

  • New Truck Purchase

    5 out of 5 starsby Goose_Owner on 11/13/2023

    Elijah was amazing and I recommend him to everyone. He extremely attentive to what I was wanting in a new vehicle. He had some vehicles ready for me to look at once I got to the dealership. I was not forced into any unwanted items with the vehicle and was treated with respect. I will buy from them again. It was a great experience!
    • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Nancy Gorge on 11/16/2023

  • Car service

    5 out of 5 starsby Syed Raza on 11/12/2023

    It was smooth and on time
    • Hello Syed, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Gabi Porter on 11/15/2023

  • Highly Satisfied

    5 out of 5 starsby Ronnie Booze on 11/06/2023

    AutoNation Wolfchase Service Department provides prompt, professional, and quality service.
    • Hi Ronnie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Andrew Newton on 11/09/2023

  • Wow amazing customer service.

    5 out of 5 starsby Cindyd1 on 11/01/2023

    I needed a new battery for my truck. I went to Wolfchase AutoNation. They had exactly what I needed. This location was very nice. All of the employees were very nice and helpful. I highly recommend them.
    • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Wolfchase and we hope to be of service again in the future.

      by Gabi Porter on 11/03/2023

  • Bronco Sport Purchase

    5 out of 5 starsby ptate1968 on 10/31/2023

    Tommy Barkley goes above and beyond as a sales person. This is the 2nd vehicle that I have purchased from Tommy at AutoNation. He always makes sure everything gets done correctly and timely.
    • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

      by Piper Yost on 11/02/2023


About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi