AutoNation Ford Wolfchase
Dealership Service Review
Overall my experience was good but a few things that I did not like. I was at the Dealer before they opened and the second vehicle in line. My oil change and tire rotation took 1hr and 20 minutes. My vehicle has 24,000 miles on it. before they released my vehicle I received a call and was told that my air filter and in cabin filter needed to be changed. My husband had just checked my air filter before I left the house and it still looked brand new. However, 2 hours later it needed to be changed??. My in cabin filter certainly did not need to be changed since my car still looks and smells brand new. This is what I do not like about dealers, they try to get you to purchase unnecessary replacements to make money. Of course they only do this to the Women because they think we do not know anything. WRONG
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes