Customer Reviews of Stateline Chrysler Jeep Dodge Ram
Review type:
86 reviews
Sort by:
BEWARE
by Kayla I on 02/04/2025Be cautious of this place. I bought my Jeep from here in Nov of 2023. They told me they needed to replace the hood attachment when I purchased the vehicle so they needed me to bring it back a week after buying it to replace the latch. I… brought the vehicle back and they kept my car for an entire week. I finally get the car back to be told all they did was replace oil, fluids, etc and did nothing for the hood. I still get a message on my dash screen saying the hood latch isn’t proper. They refuse to fix it. Months later and the paint is peeling off my hood. I truly believe my hood was replaced with an after market hood that is cheap. These guys are not honest. They have good customer service but don’t let them fool you.Salesman scammed me
by Don Schneider on 03/18/2024Beware of shady salesman Dan Buddin and General Manager Allison. Promised to remove brake system from my trade in but never did. I’m out $1200 as a result.Great buying experience
by Kyle on 11/25/2023Mike was my salesman and done a fantastic job. It was a hassle free buying experience and I got a great price as I had looked all over the U.S. I can not brag enough about how great the entire experience was.Shady Dealer stay far away!
by Troy on 07/18/2022Sold us a 2017 Ford F150 with a bad transmission converter and drive shaft carrier bearings. Called to see if they could repair or reverse the transaction and give our car back and the GM Allison Musante told us NO. We also bought the… extended warranty and was denied the repairs as well. Stay far away from these people they are [non-permissible content removed]!Sold a Lemon
by Kim on 04/25/2022We bought a used car for our 16 year old son from this dealership. Sales member and finance guy were good to work with. However, a few weeks after we bought it we had to put over $3000 into the car for repairs. I called the general manager,… Allison Musante, who told me that her service department checked the car before they sold it. She had the nerve to tell me that it could be things that went wrong with it after we bought it and that maybe I shouldn't trust my local family mechanic. She had terrible customer service and there is no way they checked and fixed this car before they sold it!! I will never recommend this dealership to anyone I know.Wreck was never disclosed
by Jonathan Sawyer on 12/09/2020I recently went to Stateline to test drive a used Toyota 4runner. Due to COVID-19, the salesman did not ride with me. When I drove the vehicle off the lot, I noticed the tire pressure light was on, as was the gas light. Luckily, I made it… back to the lot with no issues, although the infotainment system froze and restarted multiple times along the way. When I returned to the lot, I disclosed the issue with the infotainment system, the flat tire, and the overall condition of the vehicle, which had clearly not been taken care of by the previous owner or the dealership. Still, it was reasonably priced for what I was looking for, so I told the dealership to have their mechanics inspect the vehicle so I could be reassured all aspects were in working order. They of course tried to run my credit to proceed with the sale, but I told them I wasn't comfortable with the condition of the vehicle and needed to hear from their mechanics first. The salesman had his manager come over and I expressed my concerns regarding the condition of the vehicle to him as well. They told me their team would assess the vehicle and get back to me a few days later. Fast forward, I get home and look up the vehicle by the VIN and found out it had been in a wreck. This information was not disclosed to me at all by the salesman or manager, even when I was expressing my concerns. When I finally heard from the salesman a few days later, he told me everything was fine with the vehicle. I proceeded to tell him that I discovered it had been in a wreck and it would have been common courtesy for them to inform me of this beforehand. I never got a response from the salesman or the dealership, much less an apology. I will never give Stateline my business again.Don't waste your time
by CptRon on 06/22/2020Absolutely the worst dealership I have ever dealt with in over 35 years of buying automobiles. Unprofessional business practices and by the way they record your phone conversations without your knowledge. Based on the number of dealerships… around the Charlotte area, your time and money are better spent somewhere else.Do NOT purchase from this dealership
by CH on 12/04/2019Use caution when buying a car from this dealership. The original sales person was not friendly or helpful. We drove down from Mooresville to purchase a 2015 Navigator. Then the sales person that we ended up working with (different than who… we had been speaking to on the phone) we spoke with there was arrogant and rude. We were sold a car that I had to put $1000 into it immediately (2 hours after driving it off the lot) for a faulty secondary water pump that was faulting our sensors and causing shuddering while accelerating which would have shown on their diagnostics that they would have pulled when getting the used vehicle on the lot. The mechanic I worked with said this was a pre-existing condition that would have absolutely shown up on their end and should have been corrected before selling. I called to speak with the GM or GM of Sales, which neither would call me back. They they had the same arrogant sales person call me back to let me know the car was sold ‘as is.’ I get the concept of selling as is but when we got into the car to do a test drive, it was in empty and we were told it would need to be a short drive so we wouldn’t have been able to accelerate to find the issue unless we would have been able to get on the interstate or out of the congested area where the dealership is located. It was all very calculated and crooked.Best customer service when purchasing, then horrible customer service after
by jswilliams726 on 06/26/2019My car buying experience at Stateline was good, but after that all hell broke loose. I cancelled my extended warranties and was told it would take 8-12 weeks to come off the loan. Every time I would email James in finance he never responded… to me once. I have records of sending over a dozen emails and he never responded to a single one of my emails questioning what was taking so long for the money to come off the loan. I called the dealership multiple times where most people were extremely rude and not helpful at all in what the hold up was with this warranty being cancelled. They would always say they would call back and then never called back. Today marks 12 weeks and I called my loan company to find they have received ZERO information about the warranty being cancelled. Stateline has been of ZERO help with this process and has given little to no support. They're extremely rude when you call in and act like you're doing a disservice by even calling in and asking a question about a vehicle you purchased from THEIR LOT. I will NEVER buy a car from this dealership again.Buyback Event
by JeepC19 on 06/15/2019Went in for their buy back event that was advertised as “we’ll pay off your car no matter what”. Total joke! Don’t waste your time! The only thing good about this place was the salesman Joshua J. who was very upright and polite!Disheartening experience
by Peggy on 12/12/2018Unfortunately my car was disabled and in need of servicing due to alternator recall- could not lock or roll windows up. I was assured car would be locked and secured. I could not, car had no power. I could not take all my belongings… due to I was getting a rental and all this happened on my lunch hour! When I picked my car up 3 small things were missing- I had bigger , bulkier things in my car worth money but the things you could hide were unfortunately taken. Dealership made me feel like a criminal- I bought my car there and have been dealing with them for years. Trust me, it’s disheartening. Not your family neighborhood dealership. I did file a police report but Stateline in my opinion could care less about their repeat customer or customer relations!!!!!Worst customer service from Used car director I've ever had.
by BillR on 10/29/2018Went into the dealership to return a lease . Used car Director Viet Luu was immediately combative and dismissive to my wife and I. We were told "we don't do that" and basically were told to leave and come back some other time. The lease was… paid in full and we were told by the bank to take it back to Stateline and Saturday was not an issue. Viet Luu decided that there were no F/I staff there on Saturday that could receive the vehicle. NO F/I? How do you sell cars and bigger question is how do you hire a Used car director like Viet Luu?After the sale help
by Steve on 07/31/2018I recently purchased 2 vehicles from this dealership during the sale of course everyone is so willing do do whatever it takes now I have issue with the payoff of my trade I provided what o thought was the payoff and of course it was wrong… the sale team never called to see it was correct now they expect me to pay it because of there mistake. this is problem#2 the car I purchased after driving it for a few days I realized the car is not what I expected that is on me, so I go back sit with another sale guy he looks at the numbers provided by the sales manager and was just too far away for me to trade for something else and we all know when you drive it off the lot what happens you lose money. So I am sitting talking to the sales person who says to me well you have gap insurance that is one way to get out of it what kind of dealership personal says this I guess they want me to commit fraud.New Car Purchase Stateline Ft Mill SC
by Booksonomy on 07/01/2018This has quite simply been the best car buying experience that I have had thus far. From the phone calls I recieved to come back in after a denial...to the entire experience I had with Josh in sales, him being exceedingly patient and… thorough, to the sales mgr making the paperwork signing extremely and going to bat for me with the different finance companies. Thank you guys!!! This purchase means a lot for my family. I will be sending everyone I can to Josh and the team at Stateline!** AVOID this "Steal-er-ship" **
by mlbriggs24 on 04/23/2018Typical dealership. Salesman promises something to seal the deal and then the dealership fails to follow through on the commitment. I should feign surprise here, but you know what is coming, the salesman can't recall making the promise. I… should not be surprised, as this is typical "Steal-er-ship" behavior. And this "Steal-er-ship" in particular has a bad reputation locally which I now fully understand why it is so well deserved. I would avoid this "Steal-er-ship" unless you like being intentionally mis-led. My best advice, is to get everything in writing before signing the paperwork. Same old story, rinsed and re-used, again and again. This is why "Steal-er-ships" have such bad and deserved reputations.8-6-15
by richardwagner on 08/10/2015I stopped on my way to West Virginia, my water temp lite was on as was my engine. The dealer was backed up but looked @ my car. They determined I was low on anti freeze which they refilled and checked for leaks. I was told is was OK to… drive. All the lites went and I had no more trouble. Thanks for helping !One of the BEST car buying experiences ever had.
by MASONHVAC on 05/10/2015Top notch dealership. Very classy from the moment we pulled up and parked on the lot. Contacted the dealership online (was 4 hours away from them). Made a deal over the phone. Arranged a time to go pick up the car. Everything was just as… discussed when got there. The salesman (Toby) assigned to us to take us on the test drive and complete the paperwork was AWESOME. He explained and went over every detail and feature of the car to my wife. Even thou it was close to closing time he never rushed thru anything. We were the ones in a rush to get back on the road. The general manager came and spoke to us and introduced himself. We wet called several times over the next few days by Toby and others to see how things were and if we were pleased with the car. It was discovered a few days later that an off road kit included with the Trailhawks was not there due to the fact it was removed because the car was a showroom display. One call to Toby and it was sent out UPS that evening. Had never went this far out of my area to purchase a car. Was skeptical of a dealership doing EXACTLY what they said when I actually showed up. Stateline did EVERYTHING as discussed and promised. I will drive 4 hours to them again for my next car purchase. Highly recommend to anyone to check out their web site, call them, go there... whatever works best for you to do.Excellent experience
by cmatthewsdmd on 05/06/2015Let me begin with saying I hate everything about buying a car. I actually will drive a car longer just so I don't have to experience the buying process, but Stateline made the experience easy and the prices were fair and not subject to… repeated rounds of back and forth negotiation. If you are someone who loves to negotiate, maybe you could find a point for them to move some, but I feel like their internet price they offered was as low as reasonably possible (listed as a good deal on truecar.com) and was the initial price. The auction value they presented for my trade was also higher than I expected, making the whole process very easy. I highly recommend them as a dealership.Vehicle Purchase
by rhondon15 on 04/27/2015My experience with Rob at Stateline was a refreshing change from other dealerships. There was no pushy sales approach. My wife and I looked at 10 vehicles with Rob. His patience with us both was superb. He wanted us to take our time and… drive every single one if that's what it took to figure out what we liked. The dealership stayed open late on a Sunday night to meet our needs. Widest selection of jeep inventory I have come across. Stop in and you will be treated very well.Satisfied Customer
by Jmille24 on 04/25/2015I would first like to thank Mameni Gbarbea for her great and friendly service. She was very pleasant and answered all of my questions. The car was set at a very descent price and it didn't take long to finalize the deal. Great job!!!Best Sales Experience Ever
by MUG24 on 04/23/2015Living in a city the size of Savannah, GA, you would think that purchasing the vehicle that you have your heart set on would be easy...WRONG. I have shopped for over 4 months for a 2500 Ram with the Hemi 6.7L engine. No one locally would… lift a finger in helping me locate the truck that I wanted. They were only willing to attempt to sell me what they had in stock and with a very hefty price tag. I found Stateline Chrysler Jeep Dodge online and Jason Hamill instantly started helping me find the truck that I wanted. Not only did he locate the vehicle and give me an excellent deal but he had a employee deliver it to me personally and drive my trade-in back to the dealership. I never had to miss a minute at work. Superb Customer Service! Other dealerships could take lessons from them.
Jeep Gladiator
Jeep Grand Cherokee
Dodge Charger
Jeep Grand Cherokee 4xe
About our dealership
At Stateline Chrysler Jeep Dodge, we serve customers from Fort Mill and Rock Hill, South Carolina, as well as Gastonia, and Charlotte, North Carolina. If you’re searching for a new or pre-owned Chrysler, Dodge, Jeep, or Ram vehicle, make sure you stop by our dealership to see how our professional and courteous staff makes the car-buying process easy.
What sets us apart
Save $250 on New Vehicles, visit our website for details.
** Increased the frequency of daily cleaning
** Enhanced the nightly deep cleaning, including sanitizing high touch areas such as keyboards, telephones and guest common areas.
We have a dedicated team that will assist in navigating the online process, and will deliver it straight to your doorstep at no extra charge
For your service and maintenance needs we are offering valet service for pickup and delivery at your home or place of business.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop