Stateline Chrysler Jeep Dodge Ram
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Dealership Sales Review
sales Rating
Best customer service when purchasing, then horrible customer service after
Written by 06/26/2019
onMy car buying experience at Stateline was good, but after that all hell broke loose. I cancelled my extended warranties and was told it would take 8-12 weeks to come off the loan. Every time I would email James in finance he never responded to me once. I have records of sending over a dozen emails and he never responded to a single one of my emails questioning what was taking so long for the money to come off the loan. I called the dealership multiple times where most people were extremely rude and not helpful at all in what the hold up was with this warranty being cancelled. They would always say they would call back and then never called back. Today marks 12 weeks and I called my loan company to find they have received ZERO information about the warranty being cancelled. Stateline has been of ZERO help with this process and has given little to no support. They're extremely rude when you call in and act like you're doing a disservice by even calling in and asking a question about a vehicle you purchased from THEIR LOT. I will NEVER buy a car from this dealership again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes