Stateline Chrysler Jeep Dodge Ram

Went into the dealership to return a lease . Used car Director Viet Luu was immediately combative and dismissive to my wife and I. We were told "we don't do that" and basically were told to leave and come back some other time. The lease was paid in full and we were told by the bank to take it back to Stateline and Saturday was not an issue. Viet Luu decided that there were no F/I staff there on Saturday that could receive the vehicle. NO F/I? How do you sell cars and bigger question is how do you hire a Used car director like Viet Luu?