Hendrick Honda of Charleston

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closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Hendrick Honda of Charleston

3.9
Overall Rating
(14)
Recommend: Yes (1) No (0)
Write a review: Sales | Service
sales Rating

No Pressure Sale

by Palmetto on 12/22/2016

Kayla was our salesperson and greeted us with her sweet smile. We wanted a used Honda CR-V. After checking their inventory she found the perfect low mileage car for us. Everything was handled efficiently and professionally. Highly recommend asking for Kayla at Hendrick Honda of Charleston!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
14 Reviews
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sales Rating

No Pressure Sale

by Palmetto on 12/22/2016

Kayla was our salesperson and greeted us with her sweet smile. We wanted a used Honda CR-V. After checking their inventory she found the perfect low mileage car for us. Everything was handled efficiently and professionally. Highly recommend asking for Kayla at Hendrick Honda of Charleston!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Stay Away from them at all Cost

by pelicans55 on 11/24/2015

Don't waste your valuable time. They will mislead you, not listen, and generally make it a miserable experience. Internet salesperson Sam Patel is awful. Doesn't return calls or emails unless its convenient for him Finance Manager Paul Madden is just as bad. Will cheat you on the rate, use the wrong numbers, and say that's the way it is. They love to pass the buck. They all blame each other. To top this all off. When you walk from the deal. The Sales Manager Jeff gets involved. Will make all kinds of promises he can't keep. DON'T WASTE YOUR TIME AT THIS DEALERSHIP.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

New car lease

by russell51 on 08/31/2015

Had a very good experience in getting the car I wanted. Sam Patel, our salesman, was very informative and helpful. We got the internet advertised lease rate with no hassle. This is, however, our first new car lease and the experience at the end of the term will decide if we ever do it again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Visit the Hendrick Honda Team!

by chascar1 on 06/08/2015

Fast. Fair. And efficient! Not only was the Sales manager willing to work with me, but so was the Finance manager. Ask for Justin Smith! It was comfortable and relaxed.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

DO NOT RECOMMEND!

by carolinaurena on 05/08/2015

I DO NOT RECOMMEND ANYONE TO EVEN THINK ABOUT PURCHASING A CAR HERE. Paul the financial manager lied to us. He told us the car was serviced when I got the car, come to find out when I came back to get it "detail".....I found out it wasn't serviced!! Then after the "detail" the ashes from cigarettes was still in the car, and it wasn't even vacuumed out and stained were still visible on my leather which if you honestly licked your finger to wipe it off, it would've worked. That detail service was lazy and the car was beautiful however disgusting when it came to all the trash I had to clean out the day after it was "detailed". On top of that, I didn't have my new car for three days because of the "detail" and "service" they did to it. Yesterday we got contacted to pay the taxes on the car. Which is BS to the fact that Paul told us we wouldn't have to pay them, and since it was apart of the deal to purchase the car. [non-permissible content removed]! You lied about the servicing, your staff is lazy when it comes to detailing, and you gave us false information to close the deal. I seriously am debating taking this car back. It's ridiculous.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

They delivered!

by kingfrog721 on 06/23/2014

My local Honda Dealership here in Myrtle beach kept changing the terms with each visit so i sent Hendricks an email and an offer. They accepted the offer and I thought they would try to bait and switch or bump me when I got down there 100 miles away. They did neither in fact when I found a few hindred dollar "mistake" on the lease agreement they changed it and lowered the price without a word. What a class organization. People's experience with car dealers is a direct result of doing one's homework and casting a wide net. IF one dealer can give you a price they ALL can and simply choose not to. Mark G was relentless if keeping the deal both alive and intact with every communication. He even delivered the CRV to me in Myrtle Beach. I cannot vouch for service but if it is anything like sales (and it appeared to be very modernized) it will be worth the drive to visit them and have them do my service as well. KUDOS to Hendricks. Do your homework and they dealer will respect you. Dealers will not give you anything you don't ask for. Nor will they offer what CarMax would on a used car UNLESS you show a CarMAx offer. I did not trade because I normally sell my used vehicles privately based on CarMAx offers. Deals are easier when you are only negotiating on ONE vehicle and keep focus on the PRICE not the payments, Places like Hendricks will respect those who understand what can and cannot be done. Some people can never be pleased because they don't use the myriad of tools available to seek a good and fair prices for both the dealer and the customer. Hendricks Honda is a low pressure very easy going place. The air was not filled with tension like many dealerships who hound you before you get out of your car. A great way to do business. I did everything though the Internet sales dept and there were no surprises, or bait and switch, or mop and glo add ons. I specifically said I wanted a price without dealer add ons. I got them anyway as well as the price I was comfortable paying. Edmunds Forums were a great tool as well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Beware! $4K in add ons! Expensive, they lie, and waste your time!

by Edmunds1978 on 05/23/2014

This review is based on Sales, not Service or Parts: Save yourself the hassle, call a dealership outside of the Charleston area, and make them an offer. You'll save thousands. I tried to save both of us time and headache by making an offer over the phone, using the internet for info. Not only did they not honor prices they quoted me via email, they actually admitted to lying to me just so they could get me to physically come in the door. I can't make this up! Then, they low balled the heck out of me on my trade. When I complained, a different manager offered to make me a better deal, saying he'd call me back when he found the car in inventory. In the end, a dealership a few hours away gave me full trade for my old car and traded a car in their inventory with the exact car I wanted. Get this, it came from Hendrick of Charleston! That dealership then sold it to me $4K cheaper than Hendrick Charleston was going to. I have yet to get that phone call back from the other manager who wanted to make me a "deal". He cared so much that he traded the car the day after talking to me to the other dealer I ended up doing business with. On a side not, you will always see "dealer add-ons" with this dealership, usually about $4K above and beyond MSRP. It's a separate sticker next to the factory sticker. You think you'll get a deal, but they really are just marking down their add-ons, which aren't worth close to what they cost. $300 for $10 pinstripe tape?!? This is why they didn't get my business the last time either. I thought maybe this time would be different. Hendrick of Charleston thoroughly wasted my time

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Great Experience

by br555 on 05/04/2014

I had a great buying experience dealing with Paige. She provided great detailed information while test driving 3 different vehicles. She specifically addressed all of my questions and concerns. If and when I purchase another vehicle I would definitely contact her.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Amazing Hendrick!

by chief232 on 04/24/2014

I just have had one of the most extraordinary buying experiences ever.........and, of all things, in that arena that many of us dread: automobiles. The answer: Hendrick Honda of Charleston, SC--an amazing organization with amazing people. They're fair, professional, courteous, responsive and bend over backwards to give a good deal. They listen to the consumer and take her seriously. I received a terrific deal--such that one of Hendrick's competitors said to me (when I was researching/negotiating prices) that such a deal (as Hendrick offered) was not possible. I was in contact with Honda dealers around the state--Hendrick bettered them all on price. Ron W responded immediately and seriously to my requests and requirements--no batting around--and, while the other dealers (none of whom ever met Hendrick's price) were busy playing dodge ball and wasting time, the professionals got my business. The entire experience was as pleasant as possible and I thank everyone I dealt with over several days: Ron W, Sales Manager; Matt D, Sales Manager; Edward R, Sales Consultant; Paul M, Finance Manager. Based on this personal experience, I recommend Hendrick Honda without reservation. (Incidentally, this is my 3rd Honda.) Hendrick would be worth a trip to Charleston if you do not live here. Thank you, Hendrick Honda!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

"A Pleasant Car Purchasing Experience"

by Tvlman on 02/28/2013

Excellent operation with very knowledgeable staff. Very little negotiations over final purchase price which was lower than Edmunds's TMV. Best car buying experience I have ever had in the 50 years negoiating the purchase of 20 some new cars for me and my family-- no hassel --left Dealership feeling I had received the best deal possible from anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding Service at Hendrick Honda

by alix22 on 09/27/2009

I purchased my 2003 Honda CR-V used in early 2004, and have always taken it to Hendrick Honda for servicing. I can only say good things about their Service Department, as I have been treated considerately and fairly by those who have taken care of my car so well. Recently, I had a traumatic experience when the compressor of my A/C locked up in heavy traffic, shutting down the engine. Fortunately, I had the presence of mind to switch off the A/C, since I heard the most AWFUL noise coming from under the hood. When I did, the noise went away, but the engine had died, and I kept having to start it back up. As you may imagine, I was very upset, mainly because I was in the turning lane, about to turn left in front of three lanes of oncoming traffic on a major US highway. All I can think of now, is how fortunate I was that it didn't happen during that turn! I was able to get to a parking spot off the road & called to have the CR-V towed to the dealership, since I didn't think I could drive it safely, not knowing what the problem was. My service rep informed me that the air conditioner was the culprit for both the noise and the shut-down of the engine, and that the cost of replacement would be over $3,100. What a shock, since the mileage was less than 48,000. I told him what happened, and he was able to get Honda to reduce the price $750. I then did some research and found out about the "Black Death" related to particular models of CR-Vs and Acuras that had faulty evaporator hoses, the interior of which disintegrated slowly, eventually clogging the compressor, and resulting in the "explosion" of the A/C, sending shrapnel throughout the entire system. I reported my findings, and when I went to pick up my car, he told me he was able to get Honda to reduce the cost of replacement to $1668. It is due to the diligence and customer care shown by Hendrick Honda of Charleston, that I will remain a loyal customer, though I wish I could say the same about Honda Corporation. The service receipt shows "Black Death" and the replacement covered by "Warranty", meaning that it was a known problem that Honda could have corrected through recall and replacement of the defective hoses, wouldn't you think?

  • Recommend this dealer? Yes
service Rating

Hendrick Honda of Charleston Superior Service Department

by gsback on 12/02/2008

The staff at Hendrick Honda are (too many adjectives to list) above and beyond the customers needs and concerns. They treat you with respect, quote a fair, and accurate price and know the process to adhere to the standard code of ethics, treatment, and conduct that you'd only expect from the so called high end car dealer service departments. I have always strayed away from dealership service departments as much as I was afraid to approach the salesperson. That is not the case at Hendrick Honda. They are a class act, well trained, and sensitive to ones problems. I have returned there on numerous occasions to have my 04 Accord and 03 CR-V serviced and will continue to do so with all my present and future Honda vehicles. Thank You

  • Recommend this dealer? Yes
sales Rating

Enthusiastic sales team at Hendrick Honda

by jorgewilliam on 09/04/2008

I happened to visit Hendrick Honda of Charleston the other day. I was not sure which Honda would suit my needs. But I was very impressed with the salespersons. They explained the features of every Honda that interested me and allowed me to test all the Honda models. It didn't take me long to decide and I bought a new 2008 Honda Element. My car is doing great. I am glad I visited this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Kudos to Hendrick Honda's service

by manish1 on 09/04/2008

Hands down, Hendrick Honda of Charleston offers the finest car service in South Carolina. The Service personnel at the showroom are well-trained and quick in attending to customers' needs. I got a fast repair done on my car. My 2005 Honda Pilot looks and rides like a brand new machine now. Keep up the great work!

  • Recommend this dealer? No
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