Customer Reviews of Jim Hudson Toyota
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Unethical and Dishonest Sales
by Michele C on 03/21/2024I've been going to Jim Hudson Toyota since I moved to the area in 2018. At the end of 2023, I decided to purchase a new car and give my business to the dealership as I had good experience with them for the past five years. Unfortunately, my… experience was not only unprofessional and unethical, it may be considered criminal. I was in the market for a Grand Hylander Hybrid. Because of the popularity and the newness of the vehicle, I was told it would be 6-8 weeks before the car would arrive. No problem! I'm patient. 6-8 weeks came and went... after 3 months "my" car finally arrived. I went to the dealership to officially purchase the car. Abraham, my salesman, explained my car was being detailed but we could start the paperwork. I jokingly asked him if he was going to pull a "bait and switch." We both laughed. After signing several documents, they pulled my car to the front for me to see. While it "looked" like my car, I realized it was not the vehicle I ordered. Abraham acted surprised that it wasn't my car and grabbed Kendal, the sales manager. They acted shocked that is wasn't the correct vehicle. Then the two of them proceeded to tell me they had called me the day prior and said I agreed to purchase the "substitute" car -- I never received a call from anyone at Jim Hudson nor would I have agreed to accept the substitute vehicle as it did not have the items they knew I wanted in the Grand Hylander. (Why would they be surprised the "wrong" vehicle arrived, then proceed to tell me they had called the day before to ask if I wanted the substitute?) There is no doubt they would have proceeded with the deal and sold me a car I did not order or want had I not been observant and realized the vehicle was not the Grand Hylander Hybrid I agreed upon and had placed a deposit on. It is with great disappointment to know this dealership is dishonest and unethical. I cannot and will not recommend them to anyone in the market for a car.Great Car buying experience
by Susanne on 08/14/2023It could not have been more seamless and easy process. Christine made the process very pleasant experience. Her attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!Old school service
by William on 08/04/2023Angel was my salesman and he was straightforward with me from start to finish. I never felt like he was playing games the way some dealers will. Highly recommend.Friendly Sales Staff
by Corey on 07/24/2023Recently just renewed a lease (and upgraded to a Tundra!). Sales team is always a pleasure to work with.AWESOME Salesteam
by Angie Elder on 07/13/2023This dealership rolls out the red carpet for its customers. They made buying a car so easy, from the super sweet and informative salesperson, Erica, to the awesome sales manager, Jamie to the finance manager, Tom. Great people to work with,… friendly and easy! I LOVE my new RAV4! Thank you!!!TRD
by Rick on 06/01/2023Easiest buying experience ever Erica Coleman and the finance lady were excellentAbove and beyond!
by Erin M on 05/21/2023Best car buying experience I’ve ever had. Everyone was extremely helpful and went above and beyond to help us. Len was our sales person and he was great! We never felt pressured in any way. Jamie worked hard to get us the best deal.… Brittany (Stephanie, Bethany, Whitney, Betty 😊) was also amazing! We had some a hiccup towards the end and it was after they had already closed. They worked just as hard to help us get through the issue when they could have easily given up and sent us home. I’m very appreciative of the team of people we dealt with that day. I will recommend them to anyone who will listen!Horrible Experience!!!
by Jessica on 03/21/2023I bought a brand new truck 4 months ago and it has broke down already ! I was told today that it’s the clutch and no it’s not covered by their lifetime power train warranty,, so no I do not recommend this place… I’ve been cheated and left… broke !Hybrid happy
by Highlander guy on 03/12/2023The folks at Hudson are the ultimate professionals in selling the Toyota brand. There was no pressure to purchase or to select a brand. The salesman and manager were excellent at presenting models to use, answering questions, and giving… options to help us with a decision to purchase. Also, the finance personnel were knowledgeable and patient. Our experience was excellent. Our only negative regards the technological challenge that extended our stay in order to connect with the Toyota app. As more mature buyers, my wife was a bit overwhelmed with that, and, it seems that this could wait. All in all, our buying experience was above expectation. Thank you.Wife Happy, I’m happy!
by Gerry Carter on 03/12/2023Very professional sales staff, answered questions but were not pushy. Overall great car buying experience, my wife is very happy with her new Highlander Hybrid.Leased Highlander
by James on 02/02/2023Matthew Renfro sales associate at Jim Hudson Toyota did an amazing job working with me on our 5th Toyota lease.RAV4
by Joyce on 01/26/2023I loved the help in selecting my new RAV at JimHudson Toyota. They are the best.Friendly, Fast Sales experience
by Thomas on 01/02/2023We arrived on New Years Eve, 2022 and wanted to just look. We ended up purchasing a Highlander Hybrid and love it! We worked with Christine Davis and she was very knowledgeable and easy to work with. We also spent time with the Finance lady… Brittany and she was great! The person that stood above the call of duty, was Abraham Fambare, he stayed late, on New Years Eve, to make sure that we were set up properly with our new car. He was the last one there and would have stayed with us as long as it took!Dreams do come true!
by JKirby on 12/13/2022Christian was amazing and patient! He made sure everything was right and took the time to show me all of the features of my new 2023 Toyota 4Runner Limited. The best thing, Christian was kind! Brandon and Nick were great at making sure… everything was correct and that the paperwork was all in order... Even when it was past their time to go home!! Overall, great experience!Great car buying experience!
by John Schmidt on 11/21/2022I just purchased a new 2022 RAV4 Hybrid from Tom Burley at Jim Hudson Toyota. Brittney Wendell, the Finance Manager, handled the closing documentation and was extremely helpful and professional. The entire experience from start to finish… was stellar. I highly recommend Jim Hudson Toyota.wasted trip
by disappointed and not happy on 07/24/2021My first review ever. I looked online for a couple of days and saw several vehicles that had my interest. I saw where many were listed as "in transit" but a very large quantity did not have this designation. I naturally assumed this meant… they were onsite. I drove to the dealership (about an hour and a half from my home). i walked inside and was greeted with "how can I help you?" I asked where the new cars were and she said we don't have any. no rav4s, no Tacomas, no Camrys but did have a couple of highlanders and Tundras. I said I would like to see the highlanders. she said they presold most of their cars. when asked about why so many vehicles were listed on their website, I was told Toyota handled that and they rarely had new cars on the lot. I walked on the lot and there was one Camry, one Tacoma and a handful of highlanders. I looked them over but no one ever came so I figured since most of these vehicles "didn't exist" I would leave. I know it is a seller's market but it won't be forever.A disappointing experience
by RJ on 03/17/2021My wife and I considered buying a new car and had researched what we wanted and how much we wanted to pay for it. That discussion eventually led to discussing buying out our lease car, a 2018 C-HR. We decided to purchase our car and… discussed financing with our local bank. Our lease was scheduled to end on 1 April 2021 and I set the last service appointment at Jim Hudson Toyota as that was the closest dealer since our move to South Carolina. On Monday, 1 March 2021, we took our car to the dealer for service. Service was fine and done expediently. During our wait, I received an email from Meg Burks, the VIP XChange Manager about an interest in our car for their used market and the possibility of upgrading to a newer upgraded model. She included a quote (see attached). Although we had discussed buying our leased car, the price Ms. Burks gave us was intriguing and I responded with an email asking for clarification: was it for a retail purchase or lease and how was the monthly payment determined? Two days later, on 3 March, after leaving a voice mail, I received a response from Ms. Burks answering one of our questions thusly, “With the attached upgrade proposal, that is defaulted to be the potential option for buying/financing a newer model.” We were still interested and decided to discuss it further with the dealership and called Ms. Burke to schedule an appointment. She was happy to do so, and scheduled it for Friday, 5 March 2021. Prior to our visit, we researched the difference between the XLE model that we were currently driving and the Limited edition that was mentioned in her quote. We priced it based on the Toyota website and printed out the information. We understood that there would be some discussion on price and were ready for such an event. Upon arrival at the Jim Hudson Toyota dealership, Matthew Renfro, one of the sales associates, met us outside. He asked to help us and we advised that we had an appointment with Meg Burks. He offered to tell her we were here and left to do so. Several minutes later, he arrived with a young lady who identified herself as “Meg Burks” and that as the VIP XChange Manager, she was the bridge between the customers and the sales associates and introduced Matt Renfro to us. She handed us a “thank you” bag and left. My wife and I felt a little put off, as we had not planned to discuss anything with a sales associate, but only had a few questions about the quote from Ms Burks. Since there seemed to be no alternative, we accompanied Matt to his desk. He asked some basic questions, which frankly surprised us since we thought he would have got that information from Ms. Burks. We explained why we were there, showed him the quote, advised him what we were looking for and he said he’d see if a Limited model was available to test drive. As we had driven a C-HR for 3 years, we didn’t imagine that the drive was much different, and were more interested in the “bells and whistles” that were standard on the Limited model. He also asked for my car keys to have our leased car appraised. My wife, Peg, left the desk momentarily and while she was gone, another gentleman came over to the desk and sat down. I think his name was Kendal, but am not sure because he didn’t introduce himself. I did see that it said “Sales Manager” on his nameplate, but that was it. His manner was brisk and less than friendly. He asked some of the same questions Matt had asked and was surprised that I had a quote. He asked to see the quote on my phone. I thought this was unusual, as I assumed this information would have been shared with the people involved in selling us a new car, and said so. He did not respond but spent quite a bit of time looking at my phone. He also asked what the payout on our car was and I showed him that Matt had written it down on the form he himself was using. He seemed to doubt that information so I showed him the payout letter I had received from South East Toyota Finance. When my wife returned, he didn’t introduce himself to her either and left as suddenly as he had appeared. Matt returned with a key for our test drive and we went outside. There were two C-HRs on the ramp, one was an XLE and the other a Limited. I was surprised when Matt beeped the XLE for us when we had been specific about wanting to look at the Limited. I had to ask if there was a key for this to test drive. He went and got it. Matt went through the various differences between the two models and then test-drove the Limited. As we had thought, there wasn't a difference between the handling of the new Limited and our older XLE. Matt then explained some of the dealer-installed options. I checked the window sticker on the dashboard and noticed it contained some dealer-installed extras, and that the price was $28k+. The car was white. Matt knew that we were interested in a car of Magnetic Metallic Grey. Matt took us back to his desk to look at numbers for a new car and left for a moment. The previously-mentioned Sales Manager (Kendal?) joined us with a paper in hand of the numbers for the car we had driven. It included all of the dealer-installed extras listed and a final price of $32k+. This was not close to the price on the window sticker and was not for the car we were interested in. His assumption was that we would take the car we had test-driven despite our having been clear that we wanted the standard Limited edition in Magnetic Metallic Grey, with none of the dealer-installed extras and a couple of other items that we were interested in: the roof bars and the additional charging port in the back seat area. When asked why the price was so much higher than the window sticker, and why we weren’t discussing the vehicle we had wanted, we were told it was too difficult to get the car we wanted. And when asked why the monthly payment for the car we didn’t want was twice the quote we had received, the Sales Manager informed us that that quote was based on our having purchased our lease car. Why this information wasn’t “known” to Ms. Burks seems ridiculous at best and an attempt to bait us into coming in. We were told she didn’t have access to our information. However, apparently she had access to enough information to know what we drove, when the lease ended, and who we were. We told the Sales Manager we weren’t interested in the deal he was offering and would buy our leased car with bank financing. He then said the dealer could match our bank financing for that car and left for a few minutes. He came back with an offer but the buyout price was $1k+ more than Toyota Finance had quoted. He had included such things as “closing fees” and “IMF”, etc. Obviously we turned down his offer since Toyota Finance and our bank together was for a much lower amount. We thanked him and Matt for their time and left. In summary, Matt was very helpful and responsive but had to defer to the Sales Manager who was rather rude and seemed unable or unwilling to give us the car in which we were interested. We are very disappointed in this dealer and, since we are almost life-time owners of Toyota vehicles, disappointed in Toyota.Excellent sale from Tom Burley
by Toyota with Southern Charm on 04/29/2020My wife and I have been shopping for the “right” Prius for about a year. The day we saw the used certified Prius, four premium, tech package car that fit our specifications we called and spoke with Tom Burley. Tom provide excellent… professional insights into the car in addition to a through description. We drove from Chapel Hill, NC to test drive and purchase the car. The Jim Hudson Toyota staff did a great job, from Tom’s salesmanship, to James the finance manager finding the best interest rate for us and recommending the premium warranty coverage to the young lady who ran the grill and provided my wife and I with a satisfying lunch. I would recommend the drive; this dealership provides excellent southern hospitality and professional service. The one hick-up in the entire process, I drove the car away without car mats, now I have to shop for mats.Greatest Sales Experience
by Fatcyat on 08/15/2018They did everything promised. Experience it once and you will never forget it and I have and will always do business with them.Highly unprofessional owner & sales organization!
by am4tide on 04/18/2016I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my… buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...Hi am4tide, Thank you for your feedback, we appreciate you writing about your experience. Whether we see and interact with you at the dealership, or on the internet, or on the phone, we strive to give all our customers an experience that is pleasant and convenient. We recognize how precious our customers time is and try to show our appreciation by being upfront and honest. Please contact me when you have a chance so we can discuss your experience. Thank you, Madison Gantt mgantt@jimhudson.com
Very Satisfied with Jim Hudson Toyota
by RegBelcher on 12/04/2015I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair… price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf. This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.
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About our dealership
Here at Jim Hudson Toyota near Columbia, our mission is to deliver an unparalleled car buying experience. Our friendly and experienced team is here to help make it as easy as possible for you to get behind the wheel of the new or used vehicle you’ve been searching for. Customer service and satisfaction is our top priority and because of this, our car dealership is a multi-time winner of the Toyota President’s Award, an honor we take very seriously. Along with becoming your go to local car dealer, we also have a strong belief in giving back to the Irmo area community and we’re proud to work with and support many local charity organizations.
What sets us apart
Jim Hudson Toyota is a J.D. Power 2024 Dealer of Excellence for the Customer Sales Experience
Amenities
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish
Thank you for letting us know about this. This is not the culture that we promote here at XXX and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to me directly to General Manager, Fil Catania, via email at fcatania@jimhudson.com.
by Jim Hudson Toyota on 07/27/2021