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Jim Hudson Toyota


970 Columbiana Dr, Irmo, SC 29063 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
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Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Highly unprofessional owner & sales organization!
Written by am4tide on 04/18/2016

I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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jimhudsoncars on 04/20/2016
Dealer Response
Hi am4tide, Thank you for your feedback, we appreciate you writing about your experience. Whether we see and interact with you at the dealership, or on the internet, or on the phone, we strive to give all our customers an experience that is pleasant and convenient. We recognize how precious our customers time is and try to show our appreciation by being upfront and honest. Please contact me when you have a chance so we can discuss your experience. Thank you, Madison Gantt mgantt@jimhudson.com
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