Stokes Hodges Kia
Customer Reviews of Stokes Hodges Kia
Review type:
Very Very Happy customer!!!
Way to go Nicole!!
by Barb on 12/12/2024updated 12/19/2024Had a wonderful experience for my first time going there! Nicole in the service dept was excellent keeping updated on what was going on with my car!!! I'm making Stokes Hodges Kia my new togo dealership for ALL my service needs.The Best Service
by Shawn Burley on 11/27/2024updated 12/04/2024If you need great Quality Service stop by Stokes Hodges Kia where Christopher was very professional and nice. He explain what is recommend for our Kia. Thank you! Christopher at Stokes Hodges Kia.Shawn, thank you for the shoutout! We're glad to hear Christopher provided professional service at Stokes Hodges Kia. We appreciate your support and hope to see you again soon!
Peachy
by Peachy on 12/04/2024Very clean and timely businessThank you for this great review of Stokes Hodges Kia! Have a lovely day!
Quality work
by Joann Lambert on 11/26/2024updated 12/03/2024The people was very nice and friendly and helpful and the department was very cleanThis review means a lot to us, Joann! Thank you for choosing Stokes Hodges Kia.
inspection of noises
by N on 11/22/2024updated 12/03/2024Customer service was not present. No communication with customer to ask questions or share information of initial work performed that did not reveal the issues complained about. No indication that the customer concern or frustration with… the service department was valid or that it needed to be better.Great Service
by Dan G on 12/02/2024On time, courteous, reasonable pricingDan, thank you for sharing a positive review of Stokes Hodges Kia!
Tire Patched instead of Replaced
by DeeC3 on 12/01/202411/29/2024: service tech "Nicole"greeted me promptly for my 130P service appointment. vehicle tire PSI on the driver's side rear was reading 3 PSIs lower than the other 3 tires since 11/26/2024. yes I'm aware the cold weather impacts the… PSI reading but the 3 PSI gap was a a red flag something wasn't right. the tire examination showed a nail in the tire. not happy that the tire was patched opposed to replacing the tire with the nail in it with a brand new tire since I have road hazard with Kia. 11/29/2024 courtesy wash: they did a great job. but entirely new staff. wasn't aware they were going to wash and vacuum. therefore, I didn't tell the service tech to only have the front vacuumed and the car washed because no one sits in the back seat. didn't realize they set an open 24-pack of can soda and 16-pack of 33 oz alkaline bottled water on floor of the back seat. since the box of soda was open, soda cans rolled out of the soda box. since the entire Kia staff on Jefferson Davis Highway are new (except one Finance individual), I called the service tech to voice my complaint so she could make a note for the future to not vacuum the back seat or the trunk of my car and not move anything in my car. 11/19/2024: service tech "Victor" had put air in all 4 tires that had been reading 33 PSI at that time.Awesome Brian
by Danni on 12/01/2024They will make you feel at home. Acknowledgement as soon as I pulled up.Danni, it was our pleasure to assist you. Thank you from all of us here at Stokes Hodges Kia!
Always Satisfyingly Great
by Tashia Evans on 11/30/2024Today Mr. Victor was a joy to me and provided excellent care and concern during my visit. As always, the experience was an absolute pleasure. I even experienced their door to door pick up and drop off service. My vehicle required a few… hours of service. Instead of me having to sit and wait, I was offered transportation back home and transportation from home to retrieve my vehicle once ready. Everyone at Kia greets with smiles and the willingness to help in anyway. I love love love it there. Love being a part of the Kia family.❤️❤️ ❤️Tashia, we're delighted to hear that Victor and the Stokes Hodges Kia team made your visit so enjoyable! It's great to know you appreciated our door-to-door service and felt welcomed by everyone. Thanks for being a part of the Kia family!
Great service for cars & people
by Jerry J on 11/25/2024Make the appointment; brew a cup of coffee and wait in comfortable surroundingsThank you for sharing, Jerry! We appreciate your business here at Stokes Hodges Kia.
Small car, great customer service
by Mr Washington on 11/06/2024updated 11/21/2024Customer service was definitely given here through Nicole especially who gave a warm welcome, small tour, and explanation of the process with updates. Would recommend.Mr Washington, we're delighted to hear that Nicole provided you with excellent customer service at Stokes Hodges Kia. Thank you for recommending us!
Positive experience
by Mtd on 11/02/2024updated 11/19/2024Victor did a great job communicating. Got the job done and my car back to me in the estimated timeframe.We're delighted to hear that Victor provided excellent communication and timely service at Stokes Hodges Kia. Thank you for sharing your experience, and we're glad everything went smoothly with your car!
Very Very Happy customer!!!
by Ann Davis on 11/14/2024Very Impressed with the salesperson !! Very friendly it was if I knew them before Not pushy, explained and demonstrated what I would and needed about the car Very Professional!!! Ghe Finance Personal was friendly easy to talk to They… explained all I needed to know. Very Very Very Impressed and satisfied!! I would recommend this Dealership to others!!!Ann, we're delighted to hear that our team at Stokes Hodges Kia made such a positive impression on you! Thank you for recommending us and sharing your experience. Enjoy your new car!
Superior service
by Chrisy is satisfied on 11/14/2024Stokes/Hodges service is the best from the automatic garage opener ,the friendly smiles you see next, which my service advisor was Nicole. Next was the hrcomfort of the waiting lounge with complimentary drinks non-alcoholic of course. Then… you get to see a video of your car very classy service. Oh and complimentary car wash love it.Chrisy, we're delighted to hear you enjoyed the top-notch service and amenities at Stokes Hodges Kia! It's great that Nicole and our team made your visit so pleasant. We appreciate your feedback and look forward to seeing you again!
Perfect!
by Jess on 11/13/2024Brian was amazing got my car in same day and had it back to me quick! Great service!!!Jess, thanks for the shoutout to Brian from our Stokes Hodges Kia team! We appreciate it.
Great buying experience!
by Rick and Marti on 11/09/2024Notorious did an excellent job when we purchased our Kia Soul! He answered all of our questions completely and took the time to find out exactly what we were looking for and what our needs were. Marquis made sure the financing process was… smooth and quick. Thanks to both of them!Rick and Marti, we're delighted to hear that Notorious and Marquis provided such excellent service during your Kia Soul purchase at Stokes Hodges Kia. Thank you for sharing your experience with us!
Best Service Representative
by Latavia on 11/11/2024Oil change appointment was wonderful and the rep was very sweet and down to earth. My last experience wasn't one that I liked, but this rep definitely made a difference. Even gave a complimentary car wash which made the appt a little… longer but my car looked awesome when returned!We're delighted to hear that your recent oil change experience at Stokes Hodges Kia was a positive one! It's great to know our team made such a difference and even added the bonus of a complimentary car wash. We appreciate your feedback and look forward to serving you again in the future!
Service was fantastic
by Jim on 11/09/2024Nicole was very pleasant and informative. Service department was also very friendly and helpful. Dealership was very clean. Very time I have visited Stoke Honda Kia the staff has been very nice and helpful. I would highly recommend them.Jim, we're delighted to hear that Nicole and our team at Stokes Hodges Kia provided you with such a positive experience. Thank you for recommending us, and we look forward to seeing you again!
Emergency Oil Change for a trip for family emergency
by John B on 11/08/2024Entire crew in service department were outstanding Brian my service advisor was great got me in even though I didn’t have an appointment. Brian kept me informed the entire time making sure I got on the road with the required service and… safety checkJohn, we're delighted to hear that Brian and the service team at Stokes Hodges Kia took such great care of you. Thank you for sharing your experience with us! Safe travels on the road ahead!
Awesome
by Stephen on 10/30/2024updated 11/06/2024From beginning to end service was outstanding. They kept us informed and we were even sent us a video by the technician of our vehicle as it as being worked on.Stephen, we're delighted to hear that you had an outstanding experience with us at Stokes Hodges Kia. Keeping our customers informed is a top priority, and it's great to know the video update was appreciated! Thanks for sharing your feedback!
Small maintenance, Great customer service
by Mr Washington on 11/06/2024Went in to do a small scheduled maintenance on the car and was given a kind welcome and customer service from Nicole who explained the process from start to finish and was there if I needed anything. Definitely recommend.We're delighted to hear that Nicole provided you with excellent service during your visit at Stokes Hodges Kia. Thank you for recommending us!
Ann, we're delighted to hear that our team at Stokes Hodges Kia made such a positive impression on you! Thank you for recommending us and sharing your experience. Enjoy your new car!
by Stokes Hodges Kia on 11/14/2024