Herb Chambers Cadillac of Warwick
Customer Reviews of Herb Chambers Cadillac of Warwick
Review type:
Outstanding customer service
Always great service!
by Gino on 12/14/2024Great service as always! Thank you for cleaning the car too!Gino, we appreciate your positive review and kind words! It was our pleasure to provide stellar service and go the extra mile to wash your car here at Herb Chambers Cadillac of Warwick!
Above and beyond
by Lois M on 12/08/2024I have been with Harold for leases and buying and I’ve been with AJ both for several years . AJ has always cut me in when needed and always friendly and professional, When my late husband was very ill and then dying , I never had to bring… caddy suv in , I couldn’t leave my husband alone so AJ had my suv picked up for service and brought back to me. He was very supportive through a difficult time. I know in the future if I can’t get the suv there AJ would arrange same service and have suv picked up and back to me. I’m been extremely pleased with the service for a number of years. I would not go anywhere else.Lois, we're truly grateful for your loyalty and are pleased to hear that AJ has been there for you during challenging times. Our team at Herb Chambers Cadillac of Warwick is committed to providing exceptional service, and it's wonderful knowing we've met your expectations over the years. Thank you so much for sharing this heartfelt review!
As good as it gets
by Domma on 11/26/2024updated 12/03/2024Wilson was very knowledgeable and courteous and made my buying experience a joy would highly recommend you won’t be disappointedDomma, it's wonderful to hear that Wilson made your car-buying experience enjoyable at Herb Chambers Cadillac of Warwick. Thank you for the high recommendation—we hope you're loving your new ride!
Cadillac’s best dealership an absolute “10”
by Stephen Chase on 11/22/2024updated 12/03/2024Very professional and customer friendly couldn’t be happierStephen, we are thrilled to hear that our team provided professional and friendly service! Thanks for choosing Herb Chambers Cadillac of Warwick and for sharing your positive feedback!
Thoughtful and professional
by Harold on 11/30/2024Have convictions on your decision as long as there reasonably. Adjust progressively!Thank you for the feedback, Harold! We appreciate your business and we hope to work with you again at Herb Chambers Cadillac of Warwick.
Oil man
by CT5 Driver on 11/29/2024Service person was very respectful and accommodating.Thank you for stopping by to share a positive review of Herb Chambers Cadillac of Warwick!
Smoothest transaction ever!!
by Laura Conneely on 11/26/2024I went to Herb Chambers in Warwick yesterday to test drive a used Toyota Highlander, however, it was at Herb Chambers Toyota in Boston and Matthew Smith was kind enough to drive all the way to Boston and bring it here for me to test drive… during one of the busiest holiday week. I had the most amazing experience at this dealership. Andy in financing was great!! They all went above and beyond, especially Matthew, to get this car for me and had me off and driving it home by the end of the day. I highly recommend Herb Chambers in Warwick for anyone’s car needs!!Laura, we're delighted to hear that Matthew and Andy made your experience at Herb Chambers Cadillac of Warwick exceptional! Thank you for recommending us; we hope you're enjoying your Toyota Highlander!
Great service .
by Thobi k on 11/20/2024AJ Pulvie The service advisor was very informative and explained the repair needs clearly, which helped me make informed decisions about the necessary work.I was very impressed with the promptness of the service. My car was ready on time as… promised. The waiting area was clean and comfortable, which made the wait much more pleasant. Very satisfied excellent service.Thobi, we're delighted to hear that AJ and the team at Herb Chambers Cadillac of Warwick provided such excellent service. Thank you for sharing your experience with us!
Polite, Professional and Efficient
by CPL on 11/19/2024Dealt with service advisor Aron for a recall and some routine service on my Alfa Romeo. There was a pre-service phone call from Aron to gather all the details and I was given a specific appointment day/time. On the day of the service I… received a reminder text and Aron and the team were ready for me and my vehicle at the appointed time. Aron reviewed the schedule of work with me, gave me an estimated price and set right to work on my car. The work was completed in a timely fashion (hours) at the specified price. I found the entire transaction to be polite and professional - would use Herb Chambers service again for any of my Alfa Romeo needs.Thank you for sharing your experience with us! We're delighted to hear that Aron and the team at Herb Chambers Cadillac of Warwick provided a smooth and professional service visit. We look forward to assisting with any future needs for your Alfa Romeo!
fantastic advisor
by Shirley champagne on 11/14/2024Service advisor goes above and beyond which makes your service experience easy. Also explains what repairs need to be preformed and works with your situation.Thank you for sharing your experience with us at Herb Chambers Cadillac of Warwick! We're delighted to hear that our service advisor made the process smooth and accommodating. We appreciate your feedback and look forward to assisting you in the future, Shirley!
Great Service Department
by Stephanie on 11/15/2024With more than one vehicle we use this dealership for mostly all maintenance and have always been satisfied. If there is an instance we are not satisfied they will always work with us to address any issues. They are very competent and… pleasant to workStephanie, we're delighted to hear that Herb Chambers Cadillac of Warwick has consistently met your maintenance needs and addressed any concerns. Thank you for trusting us with your vehicles!
Complete reversal
by Ron on 10/31/2024updated 11/07/2024Erica was excellent I was on the fence after so many service visits taking so long Erica had me out in 50 minutes Very pleasant, you can tell Erica thrives on doing well Because Erica did so good I am continuing to use Herb Chambers… serviceRon, we're delighted to hear that Erica made such a positive impact on your experience at Herb Chambers Cadillac of Warwick. Thank you for sharing this feedback and continuing to trust us with your service needs!
Superb Service !!!
by Stephen Long on 10/31/2024I would honestly like to say Pat and AJ are the highlights of the service department and they both make you feel like there genuine and concern about whatever brings you into there department sooo look those two gentlemen up and you won’t… be disappointed !!!!Stephen, we're delighted to hear that Pat and AJ made such a positive impression on you at Herb Chambers Cadillac of Warwick. Thank you for sharing your experience with us!
It’s about time
by Dallas on 10/31/2024This dealership took 6 times to get it right so I had it went in to talk Jennifer told her that no body called to tell me my part was in for a whole month Jennifer check to see if it was in and it was she put me in on Monday at 7:30 out by… 9 that was fast to everybody that works for herbs cambers you have a job because people like me bye cars from dealership so you should know that we need to have are cars fixed rightThank you for sharing your experience with us at Herb Chambers Cadillac of Warwick, Dallas. We're glad Jennifer was able to assist and get everything sorted out quickly for you. We appreciate your patience and understanding, as well as choosing our dealership!
No pressure no stress
by Steve A on 10/22/2024Harold was honest and straightforward. Very happy with the experience and the car !Thanks for the shoutout to Harold from our Herb Chambers Cadillac of Warwick team, Steve! We're happy to know you had a great buying experience with us. Take care!
Best Boujee Service
by Gi on 10/19/2024Jenn is amazing. The whole dealership was great! Friendly, so many amenities while you wait and you can see your vehicle being worked on which is a big plus for me!Gi, we're delighted to hear that Jenn and the team at Herb Chambers Cadillac of Warwick provided such a great experience for you. Thank you for sharing your positive feedback!
Excellent
by Cienn on 10/18/2024Very pleased. AJ is professional, friendly & provides excellent customer service with a smile. I appreciate you.Cienn, we're delighted to hear that AJ provided you with excellent service at Herb Chambers Cadillac of Warwick. Thank you for the kind words!
Great dealership, great service exceptional staff!!
by Tony on 10/17/2024Courteous, kind, helpful, and efficient staff and service. Always a pleasant experience at this dealership. Thank you all!!Tony, we're delighted to hear that you consistently have a pleasant experience with our team at Herb Chambers Cadillac of Warwick. Thank you for your kind words and support!
Super Service
by Rose on 10/17/2024AJ Pulvie and staff are superb! They are so helpful and honest and AJ goes above and beyond. He gives great advice and he dealt with the warrantee company for me. He’s great! He is always courteous and smiling and you know he loves what… he does and it shows. I am very appreciative of how they take care of my vehicle.Thank you for sharing your experience with AJ and the team at Herb Chambers Cadillac of Warwick! We're delighted to hear that their dedication and expertise made a positive impact on your visit. We appreciate your kind words, and we're here whenever you need assistance with your vehicle!
Bad Service
by lee1974 on 10/10/2024updated 10/16/2024After dropping off my car, it displayed low tire pressure warnings, so I had my Cadillac serviced. During my last appointment to address the low tire pressure issue, the Cadillac technician informed me that I needed to replace all the tires… due to low tread. Despite not being a car expert, I have never encountered a situation where I had to replace all tires after the car hit 36,000 miles. This experience has left me unsure about purchasing a Cadillac again.Thank you for sharing your feelings about the tire replacement recommendation. We strive for transparency and trust in our service, so it's concerning that this has left you feeling uncertain. There are various factors that can contribute to the speed at which tires wear and if you'd like to discuss this or have any questions, please feel free to reach out. Thank you, Neil Ferreira - General Manager - nferreira@herbchambers.com
New car
by John on 10/10/2024updated 10/16/2024Very professional and friendlyJohn, thanks for the awesome review of Herb Chambers Cadillac of Warwick!
Amy, we're delighted to hear that Mario provided you with outstanding service at Herb Chambers Cadillac of Warwick. Thank you for the high recommendation and five stars! Enjoy your new car!
by Herb Chambers Cadillac of Warwick on 05/27/2025