Herb Chambers Cadillac of Warwick
Customer Reviews of Herb Chambers Cadillac of Warwick
Great Experience!!
byon 04/23/2024
Had a great experience over the last few days buying my car from this dealership. Andy, the Brand Specialist, was extremely helpful and knowledgeable - he made the whole process easy and enjoyable! I wouldn't hesitate in recommending them.
Worth the wait
byon 01/03/2024
The wait was a little longer than I think it should be , BUT the results were good, no major issues 🥰
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent Service visit
byon 12/29/2023
During the course of their vehicle inspection, the Service team detected a significant issue that needed immediate attention. Although unexpected, I was pleased to get it accomplished today without having to return. AJ Pulvey is the best part of a Service visit as he is so pleasant & knowledgable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Complete con artists
byon 01/09/2022
Ordered an Escalade - was told the price was 6k over MSRP which is ridiculous already but I agreed to it so I stuck by it. Asked specifically when agreeing to it about my lease rate and was told by Melissa that ‘they don’t play games with stuff on the back end’ so I will get the base money factor. 3 weeks later when the car arrives they tried loading 4K in extra costs in other parts of the loan…..and when called out said it ‘was a mistake in the software’. Then just said they were gonna charge me 3 times the base MF because that’s ‘what they do on Escalades’. Somehow….it equated to exactly 4K more for the car. The GM point blank told me ‘it’s my car and if you want it your gonna pay it’. Left with no choice and after paying deposits and buying accessories we relented. After having the car for a month the finance guy called and wanted another $200 so I could get my tag…comical. These people are common criminals. Do not ever buy a car from them. PS - all this is in writing also….didn’t even matter
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Poor unexpected Herb Chambers Experience
byon 04/17/2021
Past experiences at a Herb Chambers Dealership have been wonderful. However, if you are expecting that same great customer service from the Herb Chambers Dealership at his Warwick Cadillac location, you will be disappointed. We brought a 2020 Cadillac last Saturday. As we progressed with this Dealership, we learned a few disappointing differences. We bought a Premium car. The car comes with carpeted floor mats. We expected to see rubber Premium mats. Although it's said to be a premium car it comes with regular carpet mats. The salesperson Brandon and then the Manager Leo told us we would have to purchase Premium mats. We learned this Herb Chambers Cadillac location does not have an in house registration service. They still have 'runners'. To date we do not have our car registration. They did not say the delay was because we are in MA. This Dealership says the delay is because of COVID the 'runner's can not wait at the Registry. Again, this Dealership does not have in house registration otherwise this would not be an issue.Yesterday a different person told me the delay with registration is because of MA computers problems. I told her the registration and the inspection sticker are two separate matters. In MA there is no delay with getting a car registration. Due to a computer hack with contractors having do with inspection stickers there is currently a delay receiving inspection stickers. Inspections stickers is not our issue at the moment. Yesterday we were told the mats car now in. Today we called to tell them we would be in to pick up the mats, have the front plate placed and find out where the tire kit is in the trunk. We can not find where it is and Brandon could not tell me where to look. Brandon told us, we could not come in today. He's busy. Come in Sunday, Monday or Tuesday but not today. I told him if he is busy we will see whoever to get the mats , be shown where the tire kit is located and to have the front license plate mounted. Brandon tell me, the tech who mounts the license plate is not in today. I said there is a special person to mount a license plate in the service department. He said yes. I could continue but you get the drift.The service is not what one would expect from a Herb Chambers Dealership. We did not go to a no name off the street car dealership ... we went to Herb Chambers ... we expected good service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Experience!
byon 08/26/2020
What a great experience!! After going to CarMax and driving a dirty car, we drove down the road to HC. What a breathe of fresh air, literally. Not only will I be back, but I will refer anyone looking for a vehicle. From sales, to management and Jackie in finance - look no further.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
AJ Pulvie
byon 12/10/2019
AJ is absolutely the best. Professional, personable and knowledgeable. Always willing to go above and beyond!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 10/08/2019
best service and best people .. hands down great dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine maintenance
byon 09/23/2019
AJ always greets me by name and keeps me apprised of the time left to complete the job. Such a pleasure to work with. Thank you for another wonderful experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Herb Chambers Cadillac
byon 09/12/2019
Thank you to Jamie and A.J. for unparalleled service. They are my exclusive Cadillac service provider.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As always, exceptional
byon 09/10/2019
The service department that is tops!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
XT5 Service
byon 09/09/2019
Great service done on my 18 XT5. AJ Pulvie is the best! Always takes great care of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Cadillac XT4
byon 08/17/2019
Harold was one of the best salesman I have ever worked with. Jackie also was so very pleasant and helpful with her explanations of our options during the financial side of the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome
byon 07/09/2019
Service dept is always extremely helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
service
byon 05/22/2019
Always a pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
President
byon 04/14/2019
The dealership and there sales team were excellent. Well experienced in there field . I am a very happy customer . Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2009 CTS Premium
byon 04/10/2019
I deal with Alfred Pulvie a.k.a. AJ and have been since I purchased my vehicle. He constantly keeps me informed of the progress with my automobile, as well as associated costs. This last time our vehicle had a check engine light on it came back as a timing chain code and needed to be replaced. He and the tech were able to find a bulletin for this repair and ultimately the cost was covered completely under that bulletin. I always feel when I bring my vehicle in and work with AJ that I’m going to get the best service at the best price because of his work ethic to make certain his customer is treated like they are number one. In short I would say AJ is an asset to your company and should be treated as such. Sincerely AL Capobianco.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 04/09/2019
Job was done on time as requested.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/06/2019
Service staff is exceptional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 02/20/2019
Timely. courteous and professional service provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service ,and AJ is so polite
byon 01/07/2019
ONSTAR notified us that my car need service My appt. was on time and service was 15 minutes sooner than I was told and my cars was washed and I got a discount WOO-HOO.....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
SRX Fix
byon 12/27/2018
My 9 year old SRX needed quite a bit of work. It was going to be rather expensive. The Service Representative worked with me to determine what work was necessary and just how much should have done considering the fact I was thinking about trading the car in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments