Hurd Auto Mall
Today 10:00 AM - 6:00 PM
Customer Reviews of Hurd Auto Mall
Review type:
Write a review: Sales
14 sales reviews
Sort by:
Buick Hurd Auto Mall
by John Piotti on 07/13/2022Pat Keeley my Sales contact provided an honest and effective deal to secure our latest vehicle.Out of their way to satisfy
by Boltstampa on 08/11/2021After a misunderstanding they did what they had to do to satisfy the customer. Would recommend to family and friends. Thank you to the friends at Hurd auto mallGreat on the initial poor out the door
by Tampabolts on 08/10/2021Purchased the vehicle before it’s arrival during the negotiations we had added the spray in bed liner as who has a truck without one ... to only receiving the truck without a spray in bed liner. It now becomes customers word vs… dealership/salesman’s it’s marked on the bill of sale under additional items but yet a hassle to prove"They DON'T stand behind what they sell!"
by Ken G on 07/07/2020Be very cautious!! I purchased a used 2015 GMC Sierra from Hurd in February. In May (only 2200 miles later) I had the first opportunity to use the AC and found it did not work. I immediately brought the vehicle in and was informed that it… needed a new condenser and would cost close to $1000 for the job. They sold me a vehicle with a broken air conditioner and refuse to stand behind it! Who uses AC in 30 degree weather! I have purchased from Hurd in the past and considered them to be an excellent dealership however after this experience I warn you, Hurd has changed and cannot be trusted! Take a word of warning and take your business elsewhere!Hurd Auto Mall
by Cindy Landry on 02/19/2020updated 02/26/2020Great salesperson Neil White. He made my transaction flawless. He was the best I’ve ever dealt with.Not honest.
by usedcarbuyer1 on 04/26/2009Our car was misrepresented from the start as being certified (it is not). We were not given any paperwork. We were not asked to confirm the ridiculously high interest rate on the loan (9.9% - we don't have bad credit). They lied… blatantly on the phone about why they could not deliver the car on time. They are trying to get out of delivery - one of our conditions of purchase. Take a lesson from us - stay away.my new Chevy Malibu! 5 stars
by hondochris on 04/19/2009I just bought a brand new Chevrolet malibu from Hurd Chevrolet and it was the best car-buying experience I have ever had. Everyone is so nice and seems eager to make you feel comfortable. There was no pressure whatsoever...I have… recommended my sister there who is looking at either the Traverse or the Enclave. I highly recommend this dealershipBeware
by vudu2821 on 01/27/2009Very aggressive sales people. Started printing out paperwork even when they were told we wanted to think about it. Very high pressure to make the sale.Great Dealership
by efh2 on 03/08/2013updated 06/06/2025I liked the fact that I did not feel pressure to make a decision. In fact when we left the dealership to look at other cars their was no panic from Dave S.. He knew he has a good product and had no reason to worry.Deliverd a new vehicle that was not fully tested
by john720 on 01/14/2014updated 06/06/2025Hurd Auto Mall delivered my new GMC truck with the back up camera disconnected. They did not fully test the truck prior to delivering it. They just wanted to make the sale and get rid of me. After I discovered the problem, they made me… schedule an appointment to get it fixed. I had to wait nearly 2 hours to have the camera connected. Very sloppy in how they handle a new truck delivery and how they handle a dissatisfied customer.Hello John, We are so sorry for the inconvenience. Please accept our sincere apology. I'm glad we were able to accommodate you in service right away. Please feel free to call us if you'd like to discuss as we appreciate your feedback. We are certainly not perfect, but want you to know we value your time and candor.
great experience
by pyleman on 09/30/2013updated 06/06/2025The salesperson was what impressed me the most. He made me feel comfortable and did not pressure me at all. I would definately buy another vehicle from Hurd auto mall.Pleasent experience
by 13Silverado on 02/28/2013updated 06/06/2025For my deal the team was outstanding! I presented particular challenges that were met with a smile and a handshake. In the end I am more than pleased with my new truck and pleased with the attentiveness, dedication and efforts of the team I… worked with. As a side note, that Debbie in Finance is crazy! Actually an inside joke, she was wonderful.
GMC Sierra 1500
GMC Terrain
Chevrolet Equinox
Chevrolet Colorado
About our dealership
We called to say the deal was off. The car was delivered within a few hours. Just the car. No keys, no title, no contract. Nothing. They did not even say a word, just left the car in the driveway. They are not returning my calls. Draw your own conclusions about using this dealership.
by usedcarbuyer1 on 12/06/2010