Hurd Auto Mall
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Deliverd a new vehicle that was not fully tested
Written byon 01/14/2014
updated 06/06/2025
Hurd Auto Mall delivered my new GMC truck with the back up camera disconnected. They did not fully test the truck prior to delivering it. They just wanted to make the sale and get rid of me. After I discovered the problem, they made me schedule an appointment to get it fixed. I had to wait nearly 2 hours to have the camera connected. Very sloppy in how they handle a new truck delivery and how they handle a dissatisfied customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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hurd_auto_mall on 01/16/2014
Dealer Response
Hello John, We are so sorry for the inconvenience. Please accept our sincere apology. I'm glad we were able to accommodate you in service right away. Please feel free to call us if you'd like to discuss as we appreciate your feedback. We are certainly not perfect, but want you to know we value your time and candor.
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