Piazza Mazda of West Chester
Customer Reviews of Piazza Mazda of West Chester
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Good experience
by adamfox81582 on 04/17/2014updated 06/10/2025Good experience I had a good experience here overall. I worked primarily with Alex M and he was very friendly and professional. He and his coworkers answered all my questions I ended up getting a new CX-5. ItÂs a great vehicle, definitely… the right choice for me. One dealer was a bit rude to me over email (though I think it was just his idea of haggling), and I was upset until Alex called and apologized (we had spoken previously) and treated me much better. The car took a bit longer than anticipated to arrive, but they provided me with a loaner CX-5 which made the wait more bearable. The only other thing I would say is that if you have good credit, their deals are great, otherwise Id recommend going directly to a bank for financing. They were trying to find me the best deal, but I ended up with 5 hard credit inquires by the end of it. Overall I had a good experience at Piazza Mazda, and I would particularly recommend Alex.Great car buying experience
by carbuyer181 on 02/19/2013updated 06/10/2025I recently got help from Kevin and purchased a car from Piazza Mazda of West Chester. This is by far the best experience I have ever had: detailed information, friendly negotiation, great price and low pressure. I definitely highly… recommend Piazza Mazda, especially Kevin to work with for buying a car.Smooth As Silk
by 3moons on 06/19/2013updated 06/10/2025I read many glowing reviews about the 2013 Mazda Miata MX-5, but I had never driven one. Before I took a test drive, I wanted to get some idea of prices from the local dealers within 30 miles of me. I did NOT want to dance the typical car… selling dance of making me wait for hours in a dealership until a bottom line price was given. So, I made price requests through Edmunds. Only one dealership provided an equote - Chris A at Piazza Mazda of West Chester. And, much to my surprise, the quote was $1,100 below Edmund's True Market Value. The rest responded that I must come into their dealership before their "internet price" can be given. What?? It took a complaint to Edmunds for the other dealers to respond, and their prices ranged from TMV to well above. I met with Chris a couple of days later who quickly provided me a MX-5 to drive. Because it's a two seater, I thought that he was going to require that he come with me, and my wife wait in the showroom. Nope. "Take a good ride and enjoy," he said. That one ride did it. I then met with Joe O, the General Manager, who agreed, after a little friendly discussion, to a fair trade in on my 13 year old vehicle. The next morning we picked up a gorgeous Grand Touring Power Retractable 6 speed manual dolphin gray with mocha leather seats. When Michael S, the F&I Manager, went over the final numbers and paperwork, I decided to get the Zurich paint protection since I have trees in my front yard that drop tree sap and bird poop. Even though they were crowded, with many deliveries that morning, Louie, their Detailing Guru, immediately pulled my new car in and applied the Dupont coating. Louie even explained to me how it works. The other interesting thing we experienced were the customers waiting for service who came over to us and praised both the Miata MX-5 and the dealership. Words like: friendly, accommodating, dependable, and repeat car purchases were offered with smiles. Lastly, because I sometimes have hippos who climb into my 40 ft Maple tree, I thought it wise to also get a car cover. Although they were out of stock, Chris ordered one for me at dealer's cost. So, if you're looking for a car purchase that goes against the grain of the common, all day, I have a headache experience, email Chris ( [non-permissible content removed]). Chances are, it will be as smooth as silk. :)Used Car Purchase
by REF111 on 05/22/2013updated 06/10/2025We found the car on the internet. We didn't know the car could be moved to a dealership closer to our home, because the car was in another location, however our experience was easy and quick. We have other Honda's we were familiar with the… car. We called in advance, filled out the financing online before we left and then when we showed up at the dealer, we test drove the car, all of the paperwork was completed and all I had to do was sign. It took a total of about 1 hour to complete.. Like I said, Quick and easy.Car buying made easy!
by jp1429 on 04/21/2012updated 06/10/2025Recently purchased a 2012 Mazda 6 which is great. Car buying is what you make of it and I usually dont like it...but everyone at the dealership was pleasant, helpful and made sure all parties were pleased. If you dont have a great… experience, its your fault!Great service, wonderful and pleasant sales team
by mcclainhannah on 12/15/2011updated 06/10/2025I went into Piazza Mazda at the beginning of December. My salesman was Lee Levy, and he could not have been more helpful. He was patient with me in finding the perfect car to suit my needs and lifestyle- this is a huge feat as I am… extremely picky and sometimes indecisive. The rest of the sales team were very polite and knowledgeable as well. I was in several times during the week before I decided on a Mazda3, and I am so happy! Thank you, Lee and the rest of the sales team at Piazza Mazda, for making my experience smooth and pleasant!Piazza Mazda - Great Experience
by Tmit on 03/25/2013updated 06/10/2025Just bought a 2014 CX-5 and had a GREAT sales experience at Piazza Mazda. I worked with the sales staff and GM on finalizing the car we wanted and all the options. They were very accomodating and easy to work with. No high pressure sales… and customer satisfaction was a top priority for them. Definitely recommend using the Piazza folks again.Very satisfied!
by kangdaz on 08/22/2012updated 06/10/2025I was very lucky with having a great experience in buying my first car. I purchased the Mazda CX-5 from piazza mazda. They made what should've been a very stressful experience very easy. I was lucky to have a great saleslady, Lisa, who… helped me from everything with deciding which car would fit me best to referring me to some great car insurance companies that would help me find a low insurance quote. They were very engaged in helping me every step of the way in getting a fantastic car!! The car is great, and the best part is that piazza mazda is creates a personal relationship with all their customers. Overall, it was a great car buying experience, and I would recommend getting a car from them to anyone!Sales Review - Outstanding Experience
by NeilRM on 12/31/2013updated 06/10/2025It was pleasure doing business with Piazza Mazda in West Chester, PA. I requested pricing through the internet and Chris A, the Internet Sales Manager got back to me with pricing in only 10 minutes. When I went to see Chris, he worked hard… to find the vehicle I wanted in terms of options and color. I was then offered a drive of the vehicle. We finalized the deal in a matter of minutes with Chris being truthful in his answers, never pressuring me for the sale. Once the sale was made, Lee L handled the paperwork. Lee was quite thorough, yet we got through the paperwork quickly. While the paperwork was being done, the Service Dept. put on a couple of accessories - nice job and fast. Chris then walked me out to the well detailed new vehicle and thoroughly went over the operation of the vehicle. Chris even set-up my phone with the vehicles Bluetooth system. In summary - Honest - No Pressure - Thorough.Peaceful purchase experience!
by yamini on 10/04/2012updated 06/10/2025I would mention two highlights of the sale: 1. No nagging sales person sitting next to me during the test drive, trying to sell the car with every turn that I took. The test drive experience was cool as the sales executive Judson Sumbler… just gave us the keys and didn't accompany us! Gave me a lot of space and time to make up my mind about buying the car. 2. No pressure on selling the car the same day I did quite a bit of research on the cars that Piazza Mazda held, before I stepped into the dealership. I made it quite apparent that test drive that was going to be my final step. Inspite of that I felt that the sale was not thrust upon me and I could pick and choose the pick up date for the car. I liked a particular car in another dealership too.. but they were sort of pushed it at me making me take a step back and turn their offer down. I did feel that there was scope for improvement in one area. In spite of having all the documents ready, not haggling for last minute price reduction, not getting financing through dealership and arriving at the dealership at a not so crowded time of the day, it was atleast an hour and a half by the time I got the car keys.Great experience
by Dadmule on 02/03/2014updated 06/10/2025This was the best experience I ever had buying a car. It is also the first time I didn't have a trade in. I told Bob & Kevin what I wanted and they gave me a fair price and .9 % financing. I also received a $500 discount because we owned a… Hyundai Tucson. We checked tru car & consumer reports for good pricing information and Piazza beat the prices listed on those web sites. There was no bull crap when I came in to sign the papers with Mike. Everything was on the up & up. Plus I got a great car, the Mazda 6 grand touring edition. The car has a great ride and it looks great. Thanks for everything.
About our dealership
At Piazza Mazda of West Chester we offer new Mazda cars in West Chester, along with used cars, trucks and SUV's by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in the greater Springfield and West Chester, Pennsylvania area.
Our financial staff at Piazza Mazda of West Chester has offered expert advice for those seeking the a great Mazda auto loan or car lease. Our service doesn't stop there. West Chester, PA, customers can come in and take advantage of our knowledgeable Mazda car repair and service technicians and a fully-stocked inventory of Mazda auto parts.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service