Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Good
Great Experience
by mnmartin10 on 01/04/2016updated 01/19/2016Gary was very personable. He was genuine about my initial hesitations regarding leasing my new 4Runner and took the time to answer all my questions. I would definitely send friends and family to Spitzer to deal with him.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Robert L. Thomasson, General Manager (877) 735-3855
Job well done
by JohnE43 on 01/15/2016We appreciated the time Ken took with us - answering our questions and showing us various options that would meet our needs. He was professional and courteous.John, thanks so much for the excellent review! Ken is a key component of our team here at Spitzer Toyota Monroeville, and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Also, check our Facebook to stay in the loop with dealer events and special deals! Robert L. Thomasson, General Manager (877) 735-3855
Wonderful experience:)
by Kristilatorre1 on 01/13/2016I had the greatest Salesman Jim. He was very knowledgeable, patient, and helped me walk away with a wonderful Vehicle. I also had a wonderful experience with Ben in Finance. I would highly recommend Spitzer to family/friends. All around… great service!!Thank you for the excellent review! It is wonderful to hear that Jim and Ben were able to provide you with knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you! Best, Robert L. Thomasson, General Manager (877) 735-3855
Pleasant
by Spitzer_Fan on 12/30/2015updated 01/11/2016Sales rep (Jason G.) was very informative and told me exactly how the process was going to work. Did not feel rushed or pressured at any time. Was impressed with the overall process and time to complete deal. Jason (Pro.) and Ben… (Finance) were both very friendly and made me feel at ease during the purchase. If buying a new vehicle can be called a pleasant experience this was one.Thank you so much for taking the time to write this review! I'm very happy to hear about your positive experience with Jason and Ben. If you have any further needs, do not hesitate to come back in for a visit! Best, Robert L. Thomasson, General Manager (877) 735-3855
Best Dealership Ever
by ScottBurgh on 01/09/2016Extremely friendly employees, fast service, welcoming waiting area. The sales representative (Geoff) who sold us our RAV-4 six months ago remembered us and even sat down and talked to us for a while. I can't imagine a better-run dealership… than this. And I should know. My dad was a salesman and sales manager at dealerships for more than 40 years.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Robert L. Thomasson, General Manager (877) 735-3855
New 2016 Highlander!
by GaandLiS on 12/31/2015updated 01/09/2016Phoned in am. Staff called us back within 15 minutes with all information needed on a 2016 Highlander we were interested in. We came into dealership and purchased the vehicle in afternoon. Great easy deal! Thanks!Thank you for your review! We appreciate your feedback and are happy to hear that our team was able to meet your needs. We try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs! Best, Robert L. Thomasson, General Manager (877) 735-3855
Everyone was very friendly and knowledgeable. All my questions were answer
by Darlene60 on 12/18/2015Everyone was very friendly and knowledgeable. All my questions were answered. The test drive was long enough that I was comfortable as to how the car would handle.Your fantastic review was quite a refreshing read, Darlene! Congratulations on your new car. I am happy our staff provided you with friendly and knowledgeable customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! All the best, Robert L. Thomasson, General Manager (877) 735-3855
Satisfied customer - fairly easy car buying experience
by Diane_Z on 12/15/2015The Spitzer Sales team is unique in that they work as a team rather than individual Sales Staff. Each person treats the customer as an individual and makes the customer feel like their needs and desires are being individually addressed.Diane, congratulations on your car! I am happy to hear you are enjoying your purchase. At Spitzer Toyota Monroeville, we strive to answer every question and address every concern, and its encouraging to know our staff were able to show you dedicated and personalized service. We look forward to working with you during your next service visit. Remember to find us on Facebook to receive access to our exclusive coupons. All the best, Robert L. Thomasson, General Manager (877) 735-3855
Great Sales --- Drove 4.5hrs to purchase - well worth it !
by Cujo2319 on 12/10/2015updated 12/16/2015Our Sales Rep Ryan was great ! Excellent communication and pricing..which made our decision to drive 4.5 to the dealership to purchase our new 2016 Tundra 1794. We didn't have to spend an entire day purchasing a vehicle - they realized… that our TIME is valuable. It wasn't painful as in the past when purchasing a vehicle from other dealerships.We appreciate you taking time to leave us a great review! We are pleased to hear Ryan did an excellent job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! All the best, Robert L. Thomasson, General Manager (877) 735-3855
We appreciate you taking time to leave us a great review! We are pleased to hear Ryan did an excellent job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! All the best, Robert L. Thomasson, General Manager (877) 735-3855
My loyalty has been earned for years to come!
by Toyota_Woman on 12/09/2015Everyone was wonderful! Jeff Posey, my salesperson, had a very kind, authentic disposition that really eased my first-time-leasing anxiety and made my experience memorable. Steve Allen was also great to work with! Mr. Allen helped me… get a better insurance rate and really worked hard to get my monthly payments where I needed them to be. Before coming to Spitzer, I had searched for over a month at numerous lots and dealerships. I'm glad I held out and made it to Spitzer :) ...and I've been telling everyone who will listen about my experience.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Jeff and Steve were able to go above and beyond your expectations and provide you with a memorable experience. We appreciate your recommendation as well. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best regards, Robert L. Thomasson, General Manager (877) 735-3855
Satisfied customer
by 2donuts on 11/25/2015updated 12/07/2015the service tech was able to pinpoint the audible noise and left me with a sigh of relief. While my car was up on the rack, he noticed that my front brakes were quite worn and low. He suggested that the front brakes and pads be changed.… I agreed and feel safer all around now.Thank you for your kind words! I'm very happy to hear that our team was so attentive during your visit to our dealership, and that he gave you some insight on your issue! We look forward to working with you again in the future. Best, Robert L. Thomasson, General Manager (877) 735-3855
Thank you for your kind words! I'm very happy to hear that our team was so attentive during your visit to our dealership, and that he gave you some insight on your issue! We look forward to working with you again in the future. Best, Robert L. Thomasson, General Manager (877) 735-3855
Spitzer Toyota is great.
by SusanKC on 11/26/2015updated 12/04/2015I made an appointment for a particular time. When I got there, I was welcomed by name, my requested service was already in the system, the service was completed in a timely fashion, the waiting area is nice, and overall a good experience.Susan, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We look forward to working with you again in the future! Best, Robert L. Thomasson, General Manager (877) 735-3855
Susan, thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We look forward to working with you again in the future! Best, Robert L. Thomasson, General Manager (877) 735-3855
My 2014 Toyota Corolla S Car Buying Experience
by Gizmo2014 on 11/12/2015My Salesman Ryan Capozoli went above & beyond professionalism. He was extremely knowledgeable on the Toyota I purchased. He was extremely friendly, funny & professional all wrapped into one awesome Sales consultant. Almost named my car… after him. Will be enjoying my Corolla for many years to come, Ryan made the buying experience quick & painless. Amy MarmoThank you for writing about your visit with us. Its good to hear that you are enjoying your Corolla. Ryan is an asset to Spitzer Toyota Monroeville, and it is encouraging to hear he impressed you by going above and beyond just to satisfy you. We will make sure they hear of your kind words. Please feel free to contact us if you have any questions on your new vehicle. Robert L. Thomasson, General Manager (877) 735-3855
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by Salena1236 on 10/20/2015updated 11/12/2015I was expecting to be at Spitzer for a significant period of time. Instead I was waited on immediately, told what time my car would be ready and on my way home.Thank you for taking the time to write this review. I'm pleased to hear that our team was able to provide an efficient and overall positive experience. If there's ever anything we can do for you in the future, please come back and see us! Best, Robert L. Thomasson, General Manager (877) 735-3855
Thank you for taking the time to write this review. I'm pleased to hear that our team was able to provide an efficient and overall positive experience. If there's ever anything we can do for you in the future, please come back and see us! Best, Robert L. Thomasson, General Manager (877) 735-3855
Great Experience!
by Mar8888 on 10/31/2015updated 11/12/2015The experience was very personalized. Jim was happy to speak with me and get things moving on his day off. He moved the process along in a quick but comfortable fashion. He tied up loose ends perfectly and checked in after the purchase… was made to ensure everything was taken care of. He was very helpful during both times I test drove and gave important information. He also did a great job showing me how the vehicle works during the test drive and after I purchased it. He did not rush us off the lot and took the necessary time to make sure everything was working and I knew how it worked.Thank you for taking the time to write about your experience with us! At Spitzer Toyota Monroeville, we work very hard to provide each of our customers with a personalized and hassle-free experience. I'm also thrilled to know that Jim was able to provide you with an efficient and customized service. If you have any questions or concerns regarding your new vehicle, please come back to visit us. Robert L. Thomasson, General Manager (877) 735-3855
Ryan and Jim won a life long customer for Spitzer Auto.
by Mattft999 on 10/16/2015updated 11/10/2015Ryan and Jim made me feel like we were old friends that hadn't seen each other in a long time. They were extremely helpful and very knowledgeable. I will only do business with Spitzer Auto from now on !!!Thanks for this marvelous review and congratulations on your new car! We are so pleased that Ryan and Jim were able to provide you with such exceptional service. Please feel free to contact us if you have any questions on your new vehicle. Robert L. Thomasson, General Manager (877) 735-3855
good experience
by snyder1971 on 10/28/2015updated 11/09/2015We had an excellent experience, Jared answered any questions we had & we never felt pressured into making a decision.Congratulations on your new car and thank you for taking the time to write about your experience. It's great to know that Jared was able to provide you with the pressure-free and knowledgeable service Spitzer Toyota Monroeville is known for. Please feel free to call or stop by if there is anything else we can do to help you. Robert L. Thomasson, General Manager (877) 735-3855
It's a 10!
by Alaina86 on 10/30/2015updated 11/09/2015The Sales and Lease Consultant Ryan Capazoli was very knowledgeable and personable. He was willing to listen and understand my needs. He did everything he could to put me within my price point. Thank you team Spitzer Toyota!Congratulations on your new purchase, Alaina! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Ryan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Robert L. Thomasson, General Manager (877) 735-3855
2nd Rav 4 lease
by RandeeL on 10/03/2015updated 11/06/2015We enjoyed our experience bc we dealt with Jim and he has gone over and above to keep in touch with us since our first lease and answer any questions we have. Will always request him.Randeel, thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Jim went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. If there is anything more that we can do please come back and see us again. Robert L. Thomasson, General Manager (877) 735-3855
Highlander
by daltorme on 09/22/2015updated 11/05/2015I liked that the sales representative (Sam) was ready to meet me when I arrived. He also listened to what I was asking for and made an effort to present alternatives that fit that criteria when the car I had planned to purchase was no… longer available.Congratulations on your new car! Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Sam assisted you in such a detailed and customized manner. Give us a call if you have any questions about your new vehicle. Robert L. Thomasson, General Manager (877) 735-3855
My car purchasing experience at Spitzer Toyota
by BalajiA on 10/02/2015updated 11/04/2015Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial institutions. Overall I'm extremely happy and definitely consider Spitzer for my future car… needs and provide reference to my friends.Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Ken and Ben were able to help you. At Spitzer Toyota Monroeville, we always strive to provide the utmost in quality and customer satisfaction. Thank you for spreading the word about your excellent experience here at our dealership; we look forward to working with you, and your friends in the future. Robert L. Thomasson, General Manager (877) 735-3855
Volvo S60
Toyota Tacoma
Jeep Gladiator
Thank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
by Spitzer Toyota Monroeville on 05/21/2025