Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Easy process
by Busiratu on 06/03/2017updated 06/13/2017Being my first time buying a car, the process was made easy. The manager and the dealer person were all very helpful and patient with. They answered all my questions and made everything clear to me.Car Purchase
by andrew134 on 05/27/2017updated 06/06/2017No hassle or pressure to buy. Only took half an hour to negotiate a deal and fill out the paperwork. very courteous sales people.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Spitzer Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
nice experience
by MaryLouise33 on 05/19/2017updated 06/01/2017Very cordial and nice nice place to sit and wait. I was not planning on waiting but the service manager was very nice and made my experience a positive one which could have been very negativeThank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
5000 mile service
by Karenkirk on 05/20/2017updated 06/01/2017Went in for service...it was quick and easy..everyone was so nice and I was in and out in no timeThank you for your feedback about Spitzer Toyota. It's fantastic to know that we were able to make service visit easy and quick. We look forward to working with you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Bolt loose on driver side same as passenger
by franshan on 05/19/2017Got me in the day I called. But waited 2 1/2 hours for it to be completed. Sad a little since new car had a year 2 no time in for this on a new car. Not shops fault just Toyota ,Got me in the day I called. But waited 2 1/2 hours for it to… be completed. Sad a little since new car had a year 2 no time in for this on a new car. Not shops fault just ToyotaThank you for the feedback! We are happy to hear of your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Experience
by BrianJM81 on 05/05/2017updated 05/16/2017Knowledgable sales staff that did not over pressure. The buying experience was great primarily because of Gary. He made the purchase delightful.Thank you for the kind words! We couldn't be happier that you had a great experience here at Spritzer Toyota and that Gary was there to provide you with such exceptional service. Thank you again and congratulations on your new car. Best, Robert Thomasson, General Manager, (877) 735-3855
Sienna - part of 5
by aimcur33 on 05/03/2017updated 05/16/2017Not pushy, very patient and answered all of our questions. Would highly recommend to anyone. My kids love the fan and its been a great step up from our 4 door sedanWe cannot thank you enough for your wonderful review of Spitzer Toyota and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Robert Thomasson, General Manager, (877) 735-3855
Janet
by Janet_M_B on 05/02/2017updated 05/16/2017I liked the no pressure selling. And I got answers to my questions about the difference between Prius models, something that I did not get at another dealership.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Spitzer Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
oil change
by Patricia101 on 05/05/2017updated 05/16/2017The service was fast. The person checking me in was efficient and friendly. My car was washed. Work only took one hour.Patricia, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Spritzer Toyota satisfied. We look forward to working to working with you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Corolla recall
by Nmv9539 on 04/21/2017updated 05/09/2017Everyone seemed nice and they seemed to do a good job on my car. Nothing was damaged or unfixed after pickup.We're proud to offer excellent service here at Spitzer Toyota. Thank you so much for leaving us your review. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Gary alsbury
by Bernard1123 on 04/22/2017updated 05/09/2017Our salesman was not too pushy or aggressive but still showed concern for our needs. He was just right! I'd definitely recommend him to family or a friendThank you for taking the time to write us a great review on Edmunds. I am thrilled to hear that you had such a great experience at Spitzer Toyota. Please let us know if we can help you with anything else. Best, Robert Thomasson, General Manager, (877) 735-3855
Another Amazing Experience!
by Selena1723 on 04/30/2017updated 05/05/2017A huge thank you to Sam Bickle and the Spitzer Toyota team! Went into the dealership looking for another Corolla but wanted to upgrade this time around for my lease. Sam gave me some great options to consider and I was able to get… everything I wanted and more in my new Corolla. Sam went above and beyond my expectations to make sure I was happy with my choice. Thanks so much Sam, I love my new car!!! My experiences with Spitzer are always awesome and the staff is amazing! They've become like family to me! Truly one of a kind!It's great to hear that our team was so helpful in assisting you! We treat all of our customers like family and it's always great to hear that our team's outstanding customer service has turned you into a return customer. We look forward to seeing you back at Antwerpen Toyota! All the best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer was a pleasure to work with
by Sally15931 on 04/27/2017updated 05/05/2017The whole process was fast. The salesperson listened to what I wanted. The finance person was clear and quick with the paperwork.Thank you for your review. It was a pleasure to work with you as well. We hope to see you back at Spitzer Toyota! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Positive Experience at Spitzer Toyota
by Jeannine6 on 04/29/2017Don Danan at Sputzer Toyota was a very friendly and helpful salesperson Not pushy. The rest of the staff was also helpful and did not push more optionsThank you for leaving us this great review. I am happy to hear that Dan could be so helpful and friendly during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best regards, Robert Thomasson, General Manager, (877) 735-3855
Ruby's service
by Diane_Ruby on 04/29/20175,000 mile inspection and mudflaps installed. Done prior to when expected. Mudflaps installed well. Very nice person I delt with.Hi and thank for the positive feedback. Im happy to hear that you enjoyed your visit here with us at Spitzer Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, Robert Thomasson, General Manager, (877) 735-3855
1ST TIME CAR BUYER
by Delaina on 04/27/2017Gary and David explained every step of the process. We were buying one of their used vehicles and from start to finish it took less than 2 hours.Thank you for your feedback, Delaina. It's fantastic to know that Gary and David were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best regards, Robert Thomasson, General Manager, (877) 735-3855
In and out and on time.
by Edskirocks on 04/11/2017updated 04/26/2017My appointment was on time and I was in and out quickly which is very important for someone as busy as I am.I appreciate your kind words about the entire service team. Thank you for continually choosing Spitzer Toyota for your vehicle needs. Best regards, Robert Thomasson, General Manager, (877) 735-3855
Excellent Service
by Adrienne11 on 04/11/2017updated 04/26/2017Simple and quick! I went in not realizing I was due for an inspection too and I was bummed out that I might have to wait up to an hour and a half. But I was out the door in 45 minutes! Also, good coffeee while I waited!I appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Spitzer Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Robert Thomasson, General Manager, (877) 735-3855
Satisfied Customer
by Michael411 on 04/25/2017Salesman and everyone else I spoke to was knowledgable and helpful. Weeks after the purchase I had questions and my sales man happily took the time to help me.I appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. All the best, Robert Thomasson, General Manager, (877) 735-3855
Gary is the best
by Rachel2727 on 04/21/2017Gary was very helpful and nice and made the experience fun. Jamie was very helpful in pulling cars for me to look at.Thank you for leaving us this great review. I am very happy to hear that Gary and Jamie could be so helpful and nice during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer
by kenmesse on 04/05/2017updated 04/19/2017A real friendly atmosphere. Andy and Doug were easy to work with and the transaction went smooth. We got what we thought was a good deal.Thank you for your kind words and congratulations on your purchase! We at Spitzer Toyota are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your vehicle! Kind regards, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Toyota Tacoma
Volkswagen Tiguan
Thank you for the feedback! We are happy to hear of your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
by spitzertoyota on 06/24/2017