Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Wonderful, as always
by dhanna66 on 09/07/2017updated 09/27/2017Staff is always so friendly and accommodating. I was feeding my baby when my car was done and they were more than happy to wait to finish my transaction until I was ready.Review
by EricHackworth on 09/24/2017The associates were very helpful and friendly. Everything was done in a timely manner and of the highest quality. I highly recommend Spitzer Toyota.Eric, thank you for taking the time to submit this amazing feedback. Our team takes pride in their friendly, helpful, and efficient customer service and will be happy to hear that you left Spitzer Toyota satisfied. We look forward to working with you again. Best, Robert Thomasson, General Manager, (877) 735-3855
Worth the wait...
by RobertGW on 09/14/2017Checking in & the waiting room is very nice. Did not have to wait very long. The car wash is a great bonus...Thank you for reviewing your service experience at Spitzer Toyota! We aim to provide a time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855
RAV4 purchase
by TRICHARDFERG11 on 08/30/2017updated 09/11/2017Very helpful sales team and not pushy at all. Very accommodating and I walked out feeling like I got a heck of a deal.Thank you for taking the time to write this fantastic review for Spitzer Toyota! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Robert Thomasson, General Manager, (877) 735-3855
A+
by JohnXLE on 08/30/2017updated 09/11/2017My salesman Don was great. Went out of his way to help me. When I had troubles on the first night I bought the car, he met me and helped me at 11:00 PM that night. The entire staff was friendly and helpful.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to Spitzer Toyota with any questions or future auto needs as we are always here to help. Robert Thomasson, General Manager, (877) 735-3855
Service experience
by Jagadeeshg on 08/31/2017updated 09/11/2017The way James at service handled my situation, he explained me the issue and advised me to take care of it at Toyota instead of going to third party, very knowledgeable personThank you for sharing your feedback! It is very important to Spitzer Toyota that we earn the trust of our guests by following through with our promises and providing hassle-free service. Robert Thomasson, General Manager, (877) 735-3855
Best experience ever
by Sheriag_28 on 08/25/2017updated 09/11/2017The staff from the first gentlemen who pointed me to a salesman . To the financial manager that sent me on my way. I would like to really thank james and kyle they were what made this experience memorable for me thank you again. And also… the guys who got james for me to start my process.It's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by Spitzer Toyota. Robert Thomasson, General Manager, (877) 735-3855
quick service
by rcblake1 on 08/26/2017updated 09/11/2017friendly staff. quick service. washed the car after work was done. explained options for service items. no pressure. no hassle. in and out.We appreciate you for letting others know about your experience at Spitzer Toyota. If you ever need anything in the future, please don't hesitate to let us know. Take care! Robert Thomasson, General Manager, (877) 735-3855
Toyota Highlander 2015
by gfirko127 on 08/24/2017updated 09/11/2017Jenn is always great. She lets me know what is going on with my current appointment. She also lets me know what else may need to be done in a soft sell way. I'm in Sales, so I hate the hard sell.You taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Spitzer Toyota.
Had a great time.
by Vlad3993 on 09/02/2017Great customer service, explained everything in detail. Showed me everything I needed to know about my vehicle. I will definitely recommend the dealership to my friends and family.We cannot thank you enough for your wonderful review of Spitzer Toyota and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Robert Thomasson, General Manager, (877) 735-3855
Mr
by MarkVentura on 09/02/2017Quick and efficient and provided me a ride to work while they did maintenance on my lease. They came and picked me back up when I needed it even though it was close to closing time.Mark, thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
Fast, friendly service
by Susankaykay on 09/02/2017Fast, friendly service. My coupon was accepted, even though it was from a different Toyota dealership, and my car was ready even before I expected.Thank you for the great review of your experience at Spitzer Toyota! Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
2017 Tacoma
by David395 on 08/24/2017I felt the manager was being honest with me and everyone was friendly. I was at another dealership before Spitzer, the salesman told me I was getting a special price but when I called another dealer, they quoted me the exact same price.Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Spitzer Toyota. Best, Robert Thomasson, General Manager, (877) 735-3855
Wonderful Experience
by Nancy530 on 08/09/2017updated 08/23/2017Great service. No pressure. I felt well informed and confident in my decision. Doug went the extra mild to ensure my trailer hitch was installed before I picked up the vehicle.We appreciate the kind words about your experience at Spitzer Toyota. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Toyota
by landipy on 08/06/2017updated 08/23/2017My appointment was scheduled immediately exactly when I needed it. This allowed me to travel to Lancaster, PA on the appointed day.Thank you for the great review. Everyone at Spitzer Toyota is pleased that everything went well for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Thank you for the great review. Everyone at Spitzer Toyota is pleased that everything went well for you. Best, Robert Thomasson, General Manager, (877) 735-3855
A no hassle sale
by Edwardj24 on 08/21/2017Dan M. and Spitzer Toyota made the whole car buying experience simple and easy. From start to finish they were upfront and honest. They overall process went very smooth.We're excited to hear that Dan and the Spitzer Toyota team made your experience simple and easy and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Great experience
by Caseyshively on 08/19/2017Friendly, trustworthy, good deal. They have a great maintanence package and the car is lovely. Would recommend, especially if buying a new carWe cannot thank you enough for your wonderful review of Spitzer Toyota and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Robert Thomasson, General Manager, (877) 735-3855
Friendly sales
by 1Andrew13 on 08/04/2017updated 08/16/2017Friendly. Easy process. No pressure. Very interested in helping you get exactly what you want. This is the second vehicle I have purchased there and will return in the future.We appreciate the kind words about your experience at Spitzer Toyota. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Spritzer survey
by Andrew_Bay on 08/01/2017updated 08/16/2017Very unsatisfied with the service department. Billed for services that were supposed to be at no cost. Toyota care oil change was not at no cost. Still questioning why vehicle was not issued an exempt emissions sticker since the new… vehicle had less than 5,000 miles on it ( 1,406 miles ). My cost was $ 60.09...That is not the kind of experience we seek to provide at Spitzer Toyota. Please contact me when you can so we can address this together. Robert Thomasson, General Manager, (877) 735-3855
Wonderful!
by Lafromplum on 08/15/2017Everyone in the entire place was friendly and wonderful! Gary was great and knowledgeable. We were presented with an offer that we accepted the first time! I have never experienced that before! Kyle was amazing and very efficient! We… also met the general manager and again, everyone was friendly and professional. Wonderful experience!We sincerely appreciate your feedback. Each employee is a valued member of the Spitzer Toyota team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Robert Thomasson, General Manager, (877) 735-3855
GREAT SALESMAN!
by Pensguy on 08/04/2017Our salesman Jim Platt was the difference in buying from Spitzer. Very knowledgeable and was extremely customer oriented! Great person and very personable!First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing knowledgeable and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jim assisted you in such a detailed and customized manner. We look forward to working with you again and we hope that you enjoy your new vehicle! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Toyota RAV4
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025