Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Great Customer Service
by Robin on 05/09/2019updated 05/15/2019Service people give the customer the perception that they actually care about keeping their car in good working order. Took time to explain what was done & what will need to happen next time I come in for service.We appreciate the kind words, Robin. We look forward to seeing you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Quick and painless
by Ronna on 05/15/2019Everything was upfront and there were no surprises. The waiting area is wonderful and helped make the time passThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Best of all time
by Robert on 05/15/2019Knowledge of salesman, experience of salesman, training of salesman, congeniality of salesmanThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855
setting up a lease
by Joseph on 05/14/2019We have been dealing with Spitzer for over 30 years and keep going back. We like Toyotas and trust doing business with their Team. Over the years individuals can change but the type of people who work there all seem to have good traits. We… came back to sign up for another lease because of Kyle H. who is a solid guy and knows his trade. We also liked meeting Don I who help us navigate thru all the steps involved. The relationships are key.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855
Service on vehicle
by Leslie on 05/07/2019updated 05/13/2019Was able to get recommendations on vehicleThank you for the five-star rating, Leslie! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
great service
by Laura on 05/06/2019updated 05/13/2019great customer service friendly staff, beautiful waiting ereaThank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent as always
by Nic on 05/06/2019updated 05/13/2019The customer service is always, always excellent. The shuttle service is awesome and the drivers are always courteous.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Robert Thomasson, General Manager, (877) 735-3855
6 mth check up
by Sharon on 05/06/2019updated 05/13/2019able to pull into garage and greeted immediately.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Great place to have your Toyota serviced
by Barbara1_ on 05/07/2019updated 05/13/2019I was greeted immediately and taken to the service manager. Very friendly and personable staff. Waiting room was comfortable and quick but thorough service.Barbara, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Robert Thomasson, General Manager, (877) 735-3855
Nice new hybrid
by Stephen on 05/07/2019updated 05/13/2019I appreciate the honest and courteous service from our salesperson Amanda Harris. She made the process easy and took the time to explain all of the features of the vehicle. She was also nice enough to entertain my young children while my… wife and I signed the paperwork.Thank you so much for taking the time to share your kind words about your experience at Spitzer Toyota! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best, Robert Thomasson, General Manager, (877) 735-3855
Go and see Jake, you won’t be disappointed!
by Robert on 05/06/2019updated 05/13/2019Jake was honest and helped get us into new used car quickly! It was Also so helpful to have a room our kids could go and play while we took oil care of business.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
RAV4 XLE
by Valentina on 05/05/2019updated 05/13/2019The sale person explained everything very well the ride of the vehicle was what I expected which was good.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Robert Thomasson, General Manager, (877) 735-3855
Ok
by Timothy on 05/10/2019Doug was great. Helpful & friendly. Explained everything. Jaime & Dave were great also The 4Runner sells itself. It’s our first Toyota & we love itWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Robert Thomasson, General Manager, (877) 735-3855
Great service
by Deborah on 05/09/2019Never have to wait long for my car to be repaired and they always do a great job. Everyone is so niceWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Toyota Highlander Purchase
by MK on 05/04/2019updated 05/09/2019Everyone was very courteous. Don was especially nice and I really enjoyed working with him. He was very knowledgeable and also did not pressure me. It really made the experience.Thank you for the great review, MK. Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
AwEsOmE Service!
by Cynthia on 05/09/2019Very friendly and courteous services; was able to get in when I needed. I waited for my vehicle; and the wait was not too long.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Robert Thomasson, General Manager, (877) 735-3855
Good service
by Patricia on 05/03/2019updated 05/09/2019Quick service-Friendly staffThanks for the kind words, I'm pleased you enjoyed your visit! Best, Robert Thomasson, General Manager, (877) 735-3855
Power of knowledge and helpful
by Richard on 05/03/2019updated 05/09/2019Being greeted by Jake Beruh and his smile, with the knowledge of doing his job.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Robert Thomasson, General Manager, (877) 735-3855
Inspection
by Timothy on 05/03/2019updated 05/09/2019Each time I have an inspection I’m told exactly what I need to pass and I don’t feel that I’m being taken advantage of. Although the price of 1 bulb being $24.00 is overpriced. I ca get the same one for $3.00Hi Timothy, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Robert Thomasson, General Manager, (877) 735-3855
Awesome customer experience so far!
by Garrett on 05/03/2019updated 05/09/2019The Sale's rep was awesome from the second he came into contact. I would give him 10 stars if possible.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
30 month service
by Diane on 05/01/2019updated 05/08/2019Honest evaluation of what needed to be done. Only had to wait one hour. Nice personnel.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Jeep Compass
Volvo XC40
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025