Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Great Buying Experience
by Katie on 06/14/2019Everyone at the dealership were polite and friendly. Doug, our buying advisor was patient with us, extremely knowledgable in the vehicles that we were interested in, and very personable. Even though the dealership closed at 8:00P.M. he… stayed past that time to go over all the tech in the vehicle so that I could pair my phone easily.Katie, we can't thank you enough for sharing your experience with us. It is great to hear that Doug was able to provide you with such a positive experience. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Thank you so much for your kind review! We look forward to your next visit! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Nice job Spitzer!
by Stewart on 06/07/2019updated 06/14/2019Welcoming greeting. Work was completed in a timely manner at a competitive price.Thank you for this awesome review! Best, Robert Thomasson, General Manager, (877) 735-3855
Replace headlight, oil change and recall repair
by Bern on 06/07/2019updated 06/14/2019Repair was within time estimatesThank you for this awesome review! Best, Robert Thomasson, General Manager, (877) 735-3855
Friendly and efficient
by Sadie on 06/14/2019Jake was very friendly and accommodating. They fit me in even though I showed up on the wrong day. They promptly got me the shuttle service to work. And my car was finished by noon. All around very efficient and painless process! Highly… roccommend!We appreciate the kind words, Sadie. We look forward to seeing you again in the future! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Toyota highlander@ spitzer
by Shawna on 06/14/2019Rudy was very helpful and knowledgeable regarding the different models, he answered all our questions. Kyle was also very helpful and made the finance side of the process stress free. Great team and will definitely recommend friends and… family.Thank you for this amazing review, Shawna! We really appreciate your business. Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Great service!
by Molly_BC on 06/06/2019updated 06/13/2019Deana was a great support and extremely kind and welcoming!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Robert Thomasson, General Manager, (877) 735-3855
Purchasing a car at Spitzer
by Jeffrey on 06/06/2019updated 06/13/2019I didnt have to spend half my day at a dealership trying to buy a car. Everything was at a good paceWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent experience
by Terrance on 06/12/2019I was able to complete the purchase over the phone. I have never bought a car sight unseen upon getting to the dealer the car was everything they said it was. Doug was excellent and answered every question. To my surprise completing the… transaction only took 30 minutes. Everyone was straight forward, no hype.Thank you for taking the time to write this review. We are pleased to hear that Doug was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855
Always A Fantastic Service Experience!
by Nicole on 06/04/2019updated 06/10/2019The quality of customer service that I receive at Spitzer is always phenomenal, especially Deana Hicks, she is always on top of her game and focused on me as a customer! I won’t take my car anywhere else!Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Robert Thomasson, General Manager, (877) 735-3855
Highlander
by Julie on 06/04/2019updated 06/10/2019Doug Klenoshek was excellent! He was very helpful, informative, and kind. He made the process easy and seamless!Julie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent Customer Experience!!!!
by Kathleen on 06/03/2019updated 06/10/2019We had been shopping around at other dealers before coming to Spitzer, but it was Brian Johnston's welcoming/helpful attitude along with the rest of the team we worked with that made us stay and move forward with buying a car. He was… wonderful and I'd recommend he or anyone at Spitzer again going forward!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Robert Thomasson, General Manager, (877) 735-3855
Great service!
by Lindsay on 06/10/2019Everyone is so friendly and I love the set up for customers who have to wait for their vehicle to be worked on.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Best, Robert Thomasson, General Manager, (877) 735-3855
Great service shop
by Kathleen on 06/10/2019Fast and very profesional with everything done rightThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Service!
by Elisabeth on 06/08/2019Friendly, professional staff. They make a point to help customers.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Robert Thomasson, General Manager, (877) 735-3855
5 star service
by Kelli on 06/07/2019Are service man was wonderful very nice explained everything to me he is always nice very nice person he is a A+ to usWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Robert Thomasson, General Manager, (877) 735-3855
Love my Rav
by Jon on 06/07/2019Personalized serviceThank you for taking the time to write about your experience with us, Jon! At Spitzer Toyota Monroeville, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Friendly service in pleasant atmosphere
by Amy on 06/06/2019The man I worked with was friendly, professional, and supportive. The atmosphere was pleasant to hang out in, allowing me time to work on my laptop. Wifi was appreciated and easy to access. Liked the coffee, tea and water available.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Robert Thomasson, General Manager, (877) 735-3855
Service department very diligent
by Sophia on 06/01/2019updated 06/07/2019Charles Carter has been great. Had some problems with the vehicle, but he has gone out of his way to get what services I have had to get for the car.Thank you for taking the time to write this review. We are pleased to hear that Charles was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855
Easy transaction
by Nancy on 06/01/2019updated 06/07/2019Everything was super easy and transparent. Very honest friendly knowledgeable staffThank you for the great review, Nancy. Please come visit us if you need anything else, be it service or sales. Best, Robert Thomasson, General Manager, (877) 735-3855
Friendly
by Julia on 05/29/2019updated 06/06/2019Customer service people were very courteous and welcoming.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Robert Thomasson, General Manager, (877) 735-3855
Mr.
by Harry on 05/30/2019updated 06/06/2019My experience with Spitzer Toyota is always excellent, due to the professional attention I receive from Deana Hicks. I actually bought my Toyota from a Dealership 30 miles closer to my home, but I choose to go to Spitzer because of the… service excellence received from Ms. Hicks.Thank you for this amazing review, Harry! We really appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Jeep Compass
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025