Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Excellent work
by William on 07/22/2019updated 08/01/2019Courtesy and professionalism. I feel at easy with the staff and trust them in taking care of my vehicle.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Good, Thoughtful Service
by Jennifer on 07/31/2019I came in for the no-cost service and was recommended the yearly state inspection, which I had forgotten was due next month. Also, my car was ready the same day.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Robert Thomasson, General Manager, (877) 735-3855
James Thomas
by Anthony on 07/30/2019I dealt with James Thomas the last few times I’ve been there and he has been nothing but great to me. He is the nicest guy up there! He takes care of me!Anthony, thank you for the awesome feedback! You're right, James is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best, Robert Thomasson, General Manager, (877) 735-3855
My Last Servicing for My Toyota Rav 4
by KIchik4701 on 07/29/2019I've always had a very positive experience visiting Spitzer when I need to bring in my Toyota Rav 4's for servicing especially when I am helped by Jeanine. She is the ultimate representative for her department. Not only is she friendly and… efficient, but she also quite adept at assessing a situation and giving the best advice for the consumer. For this particular visit, I had asked her which coupons would be the better deal and she was able to point out that the $10 discount for the service would be the best and instead of replacing all of my windshield wipers completely....that I really only needed the inserts for all three of the wipers. I was quite pleased. She always places the customers first.Thanks for the great feedback! We're very happy that Jeanine was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
All was found good.!
by Sue on 07/28/2019All of the things that are done for inspection were taken care of, and no problems found which is always good.Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Robert Thomasson, General Manager, (877) 735-3855
Great sales staff. One of the best dealerships.
by Scott on 07/28/2019Doug M was very accommodating and friendly. great salesman to work with. Everyone at this dealership was very nice and made this car buying experience a great one. I will definitely purchase all my families vehicles from here in the future.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Service on my 2014 RAV4
by Jan on 07/28/2019Your Customer Service reps (all of them) are so friendly and very helpful. Always keeping you informed on the progress of your vehicle ... Thank you to "all" of the Customer Service reps ... Jan JohnstonThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
The Best
by Joyce on 07/18/2019updated 07/26/2019The Service team is the best I've ever encountered. From the desk to the even paying the bill-outstanding!Joyce, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Spitzer Toyota's Service Department. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer
by Maria on 07/20/2019updated 07/26/2019Salesmen were genuinely nice and personable. Josh made the whole process really easy and fun. I learned that the salesmen don’t get more money if you get a more expensive car, so that helped me feel like I wasn’t being pressured into what… to buy. He genuinely just wanted to help me find a car that made me happy and I appreciated that. I was very pleased with this dealership.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Robert Thomasson, General Manager, (877) 735-3855
5000 mile service
by Jacki on 07/17/2019updated 07/23/2019The staff were pleasant and efficient. My RAV4 was serviced in the time they promised. Thank you!!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
New Brakes
by Ronald on 07/23/2019They were very friendly.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Robert Thomasson, General Manager, (877) 735-3855
Great
by Anthony on 07/23/2019On time very detailedThank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent Service Department
by Matt on 07/16/2019updated 07/22/2019Work is done in a timely manner. Very organized. Everyone is extremely professional. Charles is a pleasure to work with.Matt, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855
Service
by Ralph on 07/15/2019updated 07/22/2019Friendly customer service and fast servicesRalph, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Wonderful
by Michelle on 07/15/2019updated 07/22/2019Everyone is always super friendly and the service is quick.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Robert Thomasson, General Manager, (877) 735-3855
Good Experience
by Justin on 07/15/2019updated 07/22/2019Josh was a good salesman. Not pushy at all and let me make my choices and decisions and just facilitated everything I wanted to find out and fielded all of my questions as required.Thank you for your great review, Justin! We're glad to have Josh on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Thomasson, General Manager, (877) 735-3855
Excellent service
by Pamela on 07/22/2019Spitzer makes easy to do business with them.Pamela, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Robert Thomasson, General Manager, (877) 735-3855
First Time Toyota Drive
by Mick on 07/22/2019Nick the Sales agent was really friendly and upfront. He made the process effortless and got me more car than I originally knew I could afford. This is my first Toyota, and thus far the experience and THE CAR are the best I've had in my… entire driving experience. Also, if you are into the outdoors and need racks or accessories for all your toys. Spitzer has them all in house for the same price or cheaper than the box stores and they install them for you. A win all the way around.Thank you for your great review, Mick! We're glad to have Nick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
R
by Robert on 07/12/2019updated 07/19/2019As usual, the service is excellent. Janine Bonifatti is always the most pleasant and helpful person I have ever dealt with.We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Robert Thomasson, General Manager, (877) 735-3855
service of car
by Thelma on 07/11/2019updated 07/18/2019the ease of scheduling. the ease of getting waited upon arrival.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, Robert Thomasson, General Manager, (877) 735-3855
Happy With My Purchase
by Tim on 07/10/2019updated 07/18/2019I was very happy with our salesman Nick. Was well informed on the vehicle he was selling me, answered all questions, I was straight with him on what I was looking for and he was straight with me on what he could do for me.Thank you so much for your feedback, Tim. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Nick. Please let us know if we can ever help you in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Volvo S60
Jeep Compass
Volkswagen Tiguan
Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
by Spitzer Toyota Monroeville on 06/09/2025