Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Great Buying Experience
MS
by Pamela on 08/03/2021they are friendly, listen to what you have to say, do only what's necessary or neededPamela, Our customers' satisfaction is of the utmost importance to us, and we are pleased that we could provide you with the quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Great Service
by Joshua on 08/04/2021Our sales consultant, Rudy, was very friendly, honest, and hard-working. We literally watched him jogging around to get things taken care of. Highly recommend.Joshua, Thank you for leaving Rudy this 5-star review. We are pleased to hear that he took great care of you and ensured that your visit was smooth and efficient. We greatly appreciate the opportunity to do business with you, and we congratulate you on your new vehicle- on behalf of Rudy and the entire team!
Great service
by Aj33 on 07/09/2021updated 08/02/2021Mr. James Thomas is trustworthy and helpful!!work done on brakes
by Emery on 07/31/2021My vehicle was picked up reviewed fixed and returned, I was kept informed all along the way, The price was reasonable for the work performed. The vehicle was returned the same day.Thank you for the positive review, Emery and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Robert Thomasson, General Manager, (877) 735-3855
Inspect and chage
by Lawrence on 07/30/2021Charles was clear about a potential problem and informed me in a timely way of its resolutionThank you for your great review, Lawrence! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Great experience
by Chris on 07/23/2021The very thorough and provided great insight and knowledge of the automobiles. The staff was very helpful.Chris, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Spitzer Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, Robert Thomasson, General Manager, (877) 735-3855
Great service !!
by Mary on 07/21/2021The friendliness of all the workers. I was in for my first inspection and will be back next year too!Mary, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. We look forward to seeing you in the future.
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent Service
by Mosetta on 07/20/2021My Service Manager, Mr. James Thomas, and his team were very prompt and thorough. I was in and out quickly. Everything was explained to me and all my questions were answered.We are pleased to hear that you had an excellent experience with James and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Robert Thomasson, General Manager, (877) 735-3855
New car experience
by Ashley on 07/15/2021The sales staff was helpful and worked with us in finding the best rate that we new we could get and the payment we wanted.Ashley, Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are delighted that our team provided you with the 5-star service that you so much deserve. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle- on behalf of the entire team! We wish you the safest of travels until we meet again.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Great. Should offer extended maintenance cate
by Mbrown on 07/14/2021Great service. Easy to access. I only wish they would offer an additional maintenance care plan at fair fee.Thank you for the feedback! We are happy to hear about your positive experience at Spitzer Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer Monroeville service department ROCKS!!!
by Judy on 07/14/2021I want to comment James Thomas for doing such a great job in service. He is not only a pleasant man, but he makes all effort to explain things to the customer and be sure they are satisfied. James is the BEST!!!Hi Judy and thanks for the great feedback! We're very happy that James was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Great Experience!
by Ryan on 07/10/2021Professionalism and friendliness were apparent, great experience!Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Thanks James
by Adeniyi David Otusile on 07/08/2021James Thomas was very helpful and I really appreciate how he helped me get in and get out. And I was pleased with the work done on my car.Thanks for your outstanding review! I'm very happy to hear that James was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Robert Thomasson, General Manager, (877) 735-3855
Corolla 2021
by K J Wiley on 07/08/2021The sales and service department are great. Rudy Shah has worked with me for about 3 years. He’s helpful in making the lease process quick and efficient. Also knowledgeable about explaining new car features.Congratulations on your new vehicle, KJ. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Rudy was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent customer service and the most through mechanics. Thank you all !!
by Tracey on 07/07/2021Your staff in person and over the phone are so kind a professional !!I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Robert Thomasson, General Manager, (877) 735-3855
Excellent service
by Gina schmidt on 07/07/2021The service department at spitzeris is top notch. James Thomas is very knowledgeable and very patient. I am grateful that he took the time with me and my Rav4. He listened to all.my concerns and really followed through, all along explaining… to me what they were doing. I really appreciate Mr. Thomas and the rest of the debt. At Spitzer.Gina, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your vehicle is ready for its next service.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Quality Service Department
by J G Kraemer on 07/06/2021Always have a great service experience at Spitzer’s whether it is for our ‘11 Camry with 162K miles on it or our ‘19 RAV4 with 16K only miles. Deana Hicks and crew are always courteous and professional. Vehicle service work is always… completed on time. We trust Spitzer’s Service Center!J G, thank you for your continued loyalty to Spitzer Toyota. We are so pleased to hear that our exceptional service keeps you coming back! We look forward to seeing you again when your Camry is ready for its next service!
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Robert Thomasson, General Manager, (877) 735-3855
not sure what you are asking
by Marina on 06/29/2021James Thomas was very friendly, took care of me the way that I felt special. He has great interpersonal skills. Made my day. thanks.Thank you for your great review, Marina! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Thank you Spitzer
by Samit on 06/24/2021Quick timing and cordial behaviorWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Robert Thomasson, General Manager, (877) 735-3855
Deana Hicks aas super
by Dale on 06/23/2021Deana Hicks was my service point of contact. She made me feel at home and helped me through the process as well as the review of warranties and what i may have to pay. Ms. Hicks was Professional and Kind . The time frame she gave… me for the service appointment was spot on. Ms.Hicks had kept in contact with me throughout the process. She is a Team Player and on the side of the customer. Something few other dealerships can say of their service departments. She made me feel at home and comfortable , giving me the information and costs of the repair BEFORE the work started . Again, not many dealerships can say the same . It was a good experience at Spitzer.Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Deana and the rest of the Spitzer Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
Another Great Experience
by Kevin on 06/21/2021The staff’s professionalism, courtesy, positive attitude, and kindness. Corey greeted me right away and was extremely helpful, and James is always a pleasure to see and took care of me as he always does.Kevin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Spitzer Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, Robert Thomasson, General Manager, (877) 735-3855
Toyota Tacoma
Volkswagen Tiguan
Toyota 4Runner
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Robert Thomasson, General Manager, (877) 735-3855
by Spitzer Toyota on 08/05/2021