Spitzer Toyota Monroeville
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Deana Hicks aas super
Written byon 06/23/2021
Deana Hicks was my service point of contact. She made me feel at home and helped me through the process as well as the review of warranties and what i may have to pay. Ms. Hicks was Professional and Kind . The time frame she gave me for the service appointment was spot on. Ms.Hicks had kept in contact with me throughout the process. She is a Team Player and on the side of the customer. Something few other dealerships can say of their service departments. She made me feel at home and comfortable , giving me the information and costs of the repair BEFORE the work started . Again, not many dealerships can say the same . It was a good experience at Spitzer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Spitzer Toyota on 06/25/2021
Dealer Response
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Deana and the rest of the Spitzer Toyota team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future.
Best, Robert Thomasson, General Manager, (877) 735-3855
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