Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Understanding the needs of customers
Deana Hicks made the difference
by Swedge on 03/18/2022Deana was great to work with. She gave me an estimate on a tune-up up front so there was no sticker shock, I was in and out quickly, the car was ready in the time window that she said, and she respected my rationale for not moving forward… with the technician recommended services at this time. Customer Service at its finest.Rav 4 purchase
by JD on 03/02/2022Rudy Shah did a great job with this purchase. Very knowledgeable and pleasant. I appreciated his approach.JD, Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are delighted that Rudy provided you with top-notch service! It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!
Great Experience!!!
by Rebecca on 02/27/2022Extremely nice and easy to work with. Did everything possible to help us feel comfortable with the deal.Rebecca, Thank you for your 5-star rating! We are so glad that our team took great care of you throughout your visit. We wish you safe travels and we hope for an opportunity to work with you again in the future!
Quick and easy service visit!
by Mary Kay on 03/01/2022A few months of the purchase of my first Toyota, it was time for the service checkup. A reminder was sent to me and the appointment was very easy to schedule. When I arrived at the dealer, I was greeted warmly by Charles Carter. We… discussed my appointment and then he showed me to the very comfortable lounge. 30 minutes later, my vehicle was done and ready to go. Best yet there was no charge since I was still under the new car purchase agreement. Again, Charles Carter was there to give me the paperwork and off I went to continue my day.Mary Kay, Thank you so much for your positive review! We are so glad that Charles took great care of you and your vehicle throughout your visit! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Spitzer Toyota - Monroeville, PA
by Joseph on 02/23/2022Efficient, friendly. James Thomas in Service was very personable. Great guy!Thank you for this amazing review! We really appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Spitzer delivers!
by Mark on 02/22/2022Professional staff that is courteous and knowledgeable.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Robert Thomasson, General Manager, (877) 735-3855
Best Dealership and Service Department I have ever had experience with!
by Diana on 02/18/2022I have never felt so comfortable with a service department. Everyone is so friendly and helpful.Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Robert Thomasson, General Manager, (877) 735-3855
Secret Superheros 🤫
by Jena on 02/17/2022updated 02/22/2022Everyone I have ever come into contact with at Spitzer has always been amazing! Deana Hicks has been the person I talk to/interact with the most, and I actually look forward to seeing her every year when my car gets inspected. She has… always been personable, friendly, and knowledgeable. This year I got to talk to another young gentleman, and he told me his name, but for the life of me I just cannot remember it - which is a shame because he was phenomenal! Super nice guy, and he deserves a shout out too, so I hope you guys know who I'm talking about. Your service department is basically a group of low key superheros, and I appreciate every last one of them!Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Robert Thomasson, General Manager, (877) 735-3855
Positive sales experience
by MCB on 02/17/2022Sales staff Knowledgable and efficientThank you for this amazing review! We really appreciate your business. Best, Robert Thomasson, General Manager, (877) 735-3855
Satisfied customer
by Saundra on 02/17/2022easy appointment setting...friendly knowledgeable staff...competitive pricing...quality serviceWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855
Amazing Experience - Highly Recommend
by Angela on 02/14/2022Carlos (Sales) and Kyle (Finance) were extremely good to work with. We had a difficult situation with a very short timeline and they were able to work with us and make it happen. Our son is in grad school in Pittsburgh and we live in Iowa.… Our son had a terrible accident and totaled his car on the interstate. We had to quickly get him into a new car so he could go to work and class all while the parent financing was in another state. They saved me a trip to Pittsburgh and my son had wheels within 5 days of his accident. We attempted to work with two other Toyota dealerships in the area and they either couldn't produce what we were looking for OR they attempted to charge a ridiculous extra fee above sticker/MSRP just because it was an out-of-state purchase ($2,000). They did not care that my son who would be driving the car was living, working, and going to school in Pittsburgh. We did not get this treatment with Carlos and Kyle. They were focused on taking care of the customer. They were amazing!Thank you for reaching out Angela! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Robert Thomasson, General Manager, (877) 735-3855
Great service!
by Rachel on 02/12/2022Carlos and Kyle were so great. The car buying experience can be very scary, but they explained everything and made me feel comfortable. Carlos even went above and beyond and accommodated me when I asked him to wear a mask during the test… drive.Rachel, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Carlos and Kyle went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Robert Thomasson, General Manager, (877) 735-3855
Great service
by David on 02/07/2022Fast efficient serviceThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Robert Thomasson, General Manager, (877) 735-3855
Dennis
by Dennis on 02/02/2022Great service at a reasonable cost.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855
Review
by David on 01/28/2022As always I was treated with respect and was informed all along the way.David, Thank you for your 5-star rating! We are so glad that our team could make you feel like the valuable customer that you certainly are! We hope that you do not hesitate to let us know if there is ever anything more that we may help you with in the future. Safe travels!
Great Experience
by Stephen on 01/26/2022Working out a deal was easy and straight forward. The salesman, Rutul Shah was friendly, knowledgeable and low pressure. Ralph completed the sale efficiently.Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best, Robert Thomasson, General Manager, (877) 735-3855
Always a great experience
by Dean on 01/26/2022Rudy Shah is one of the most genuine people I have ever worked with when purchasing a vehicle In fact the last three purchases since 2018 have all been made with Rudy I will always check with Rudy and Spitzer first before going anywhereThank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Robert Thomasson, General Manager, (877) 735-3855
119rws
by Ronald on 01/26/2022Staff are always friendly and helpful.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855
I love the service department at Spider Toyota
by Brian on 01/25/2022Dena Hicks is the best service advisor. I was scheduled for service on Monday but we received a heavy snow. I called the dealer and Dena was able to find me an appointment later in the week. The service was completed on time and they… even washed my car! Truly great service.Brian, We are so glad that Deana took great care of you and your vehicle throughout your visit. It is our pleasure to assist you in any way possible. We thank you for your positive review and we hope to see you again the next time you are in need of automotive service!
Customer
by Joanne on 01/24/2022Very personable, professional & informativeJoanne, Thank you for your 5-star rating! We are so glad that our team took great care of you throughout your visit! If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Great dealership!!!
by Jason on 01/24/2022I was treated like part of the family, and you would have thought I've bought cars here for years, however this was my first time coming in.Jason, Thank you so much for your 5-star review! We are so glad that our team could make you feel like the valuable customer that you certainly are! It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to let us know how we may be of further service to you in the future!
Volvo S60
Toyota Tacoma
Volkswagen Tiguan
Thank you so much for your positive review! We are so glad that Deana took great care of you and your vehicle throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!
by Spitzer Toyota Monroeville on 03/23/2022