Spitzer Toyota Monroeville
Customer Reviews of Spitzer Toyota Monroeville
Review type:
Great Service!
Satisfied customer since 2016
by Danny Russino on 08/22/2025Friendly knowledgeable employees. Special mention to Charles Carter. Competitive rates. Excellent interaction. Trusted experienced auto technicians. Videos supplied of undercarriage and worked performed. Wait time acceptable. Clean inside… and out.Danny, thank you for your 5-star rating! Providing thorough and efficient service is so important to us, and we are glad that Charles' efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Great Service!
by Nicole Toyota Highlander on 08/05/2025I recently purchased a Toyota Highlander from Spitzer. They were kind, fair and honest with me throughout the process. Kept things moving at a great pace with no pressure. I knew I wanted the vehicle, they knew I wanted the vehicle -… yet, they priced my trade fairly and offered me a fair price for the vehicle. My salesman was Adeel, super nice, knowledgeable and personable. He followed up enough but not too much and he did what he said he was going to do. I would recommend Spitzer and Adeel if you are in the market for a Toyota.Congratulations on your new Toyota Highlander, Nicole! We are so glad that Adeel and the team provided you with a pressure-free and remarkable experience and we are honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Thank you for your positive review!
A great experience!
by CB49 on 07/27/2025Just had my car serviced at Spitzer Toyota in Monroevile. They always get me in and out in a reasonable amount of time. I was lucky enough to have Deana Hicks take care of my needs, she is terrific!Thank you for your positive review! Providing quality and efficient service is so important to us here at Spitzer Toyota Monroeville, and we are glad that Deana's and the team's efforts consistently meet your satisfaction. She will be happy to hear of your kind words. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.
Great service!
by Barb on 07/22/2025Great dealership with an excellent service department. I used the shuttle service and everyone was so kind and professional.Barb, thank you for your wonderful review! It is always our goal to ensure our guest's experience is as pleasant as possible, and we are glad that our team provided you with 5-star service. We hope that you continue to choose us for all of your future automotive needs!
Great service
by Elvis Bole on 07/18/2025They explain everything to you. Before just doing it and charging you for service you may not have wantedWe appreciate your positive review! We are glad that our team was both helpful and informative during your recent visit. We wish you safe travels. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Deana Hicks is a Gem !
by Becky on 07/17/2025The right dealership, makes all the difference. I bought my used Rav 4 from another dealer, only to quickly discover that they put this car on there lot without really examining important details. The original dealer sent me to Spitzer… because they did not have the appropriate equipment to help me. So, after another delay, I arrived at Spitzer with a hopeful feeling that they could help me with my problem. And that is when I met Deana Hicks , my first contact with Spitzer. Friendly, sweet and extremely knowledgeable. She explained what Spitzer was going to do, relieved my worry and did all of this in a timely manner. I know I made a friend in Deana. Thank you Spitzer for a wonderful experience. I would like very much to bring my extended warranty and my Rav 4 to Spitzer for further check up’s. Becky AjayBecky, Thank you for your excellent review! Your safety and satisfaction are our utmost priorities, and we are glad that Deana provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Good service
by David on 07/14/2025Mr James Thomas Very courteous,knowledgeable and explained everything during the entire purchase process.Thank you for leaving James this positive review! We are glad that he was both helpful and informative. Congratulations on your new ride! If there is ever anything more that we may help you with, please do not hesitate to give us a call.
A great partner with your vehicle
by Dean on 07/10/2025Spitzer sales (Adeel Haque) was very patient and helpful with my latest new Tacoma purchase got the best deal with my truck than any other Toyota dealership. Spitzer Service to me is unmatched they are very accommodating and they have the… best staff I ever had dealt with Charles Carter is always there and keeps me informed of all my services. I have been buying Toyota’s for since 2019 and I plan on staying with Spitzer Toyota for all my future purchases and service. I cannot be more thankful to them.Congratulations on your new Tacoma! We are honored by your continued business, and we are glad that Charles and the team provided you with thorough and efficient service. It is our pleasure to assist you in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!
Car service.
by Dog Dad on 07/08/2025Deana Hicks is the most helpful and knowledgeable service member. She went out of her way to help explain to me what I need to have done to my car. And make sure I had the fairest and best price for the service. Friendly and empathetic to… customer needs!Thank you for leaving Deana this kind review! We are glad that she got your automotive needs thoroughly resolved. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!
Understanding the needs of customers
by William Aul on 07/01/2025Courteous and wanting to help you. Matthew Artis was a big help.We appreciate your positive review, William! We are pleased to hear that Matthew could be of valuable assistance to you. It is our pleasure to serve you and we hope that you continue to choose us for all of your future automotive needs!
Service, Emissions and PA Inspection top notch
by Dave on 06/30/20252nd service at Monroeville Spitzer. Added Inspection and emissions. Everything about scheduling, drop off, service received and pick up were Top Notch. My service rep James Thomas was great. He kept me informed during the entire service.… The technician/mechanic did a great job videoing and informing me of the inspection points, what was good to go and what may need replaced during next service. Very satisfied with my all of my Spitzer experiences. Thank you, DaveDave, Thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that James took great care of you and kept you well informed throughout the process. We hope to see you again the next time you are in need of automotive service.
Excellent Advisor
by Rick Sternberg on 06/30/2025The advisor, James Thomas, is very friendly and helps you answer any of your questions. Also made the necessary calls to the extended warranty company to help lower the final price.Rick, thank you for taking the time to leave us this wonderful review! Your safety and satisfaction are our utmost priorities, and we are glad that James took great care of you. If you ever have any further questions or concerns, please do not hesitate to give us a call. Safe travels!
Six stars if possible!
by MAK on 06/27/2025My appointment coordinator at SpitzerToyota, James Thomas, was very friendly and helpful with all of my needs. I will not hesitate to visit this establishment in the future for any repairs that my Taco or RAV need. The repairs were… completed efficiently in a timely manner. Great job James!Thank you for your wonderful review! Offering quality and efficient service is so important to us, and we are glad that James provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Solid service
by Paul G on 06/25/2025James Thomas is always friendly and professional.Thank you for your positive review, Paul! We are so glad that James is consistently kind and helpful and we hope that you do not hesitate to give us a call if we may ever be of further service to you.
Fees
by D Dwyer on 06/20/2025Very disappointed that their policy is to add a 3% fee for using a credit card. How do you run a business with the expectation that your customers are responsible for paying you and the credit card company. I guess next time I’ll pay cash… if they still accept it.Avalon!!!!!
by Calvin Murphy on 06/10/2025Always professional, honest and fair.Calvin, thank you for your positive review! We are happy to hear that our team consistently provides you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Safe travels!
Understanding the needs of customers
by William Aul on 06/04/2025Pleasant and more than happy to accommodate you in shopping for a certified used car. Great job Tyler Seddon, hope to deal again in future with you.Thank you for your positive review, William! Providing top-notch service is so important to us, and we are glad that Tyler's efforts met your satisfaction. Congratulations on your new ride! We wish you safe travels and we hope for an opportunity to work with you again.
Galloped right in as soon as I saw the advertised Mustang
by Suzanne on 05/31/2025Everyone I encountered during this first time purchase on my own was admirable.We appreciate your positive review and we are happy to hear that our team provided you with 5-star service. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels- on behalf of the entire team!
Oil change & tire rotation
by Patty on 05/21/2025Love pulling up to garage door, great service from Deanna Hicks’s. Was so happy to see her since I remembered her from another Toyota dealership. Always loved when she waited on me. And, thank you to the gentleman who helped me navigate… repositioning my seat when the work was done. I am still in the “learning” phase! Also, loved receiving the video in email of the service that was done.Patty, thank you for sharing your positive experience with our service department. We are pleased to hear that Deana and the team provided you with 5-star service. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
General Maintenance
by Shellbone on 05/20/2025Deanna in the service department is awesome! The mechanics are transparent and send videos of your car to see what's going on with your vehicle and give recommendations.We appreciate your positive review and we are glad that Deana provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Good
by Puff on 05/15/2025updated 05/20/2025He was very informative and did not pressure us into buying a carThank you for your wonderful review! We are glad that our team provided you with a pressure-free and informative experience. Our guest's satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Toyota Tacoma
Volkswagen Tiguan
Toyota 4Runner
Congratulations on your new Toyota Highlander, Nicole! We are so glad that Adeel and the team provided you with a pressure-free and remarkable experience and we are honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Thank you for your positive review!
by Spitzer Toyota Monroeville on 08/13/2025