#1 Cochran Buick GMC of Monroeville
Customer Reviews of #1 Cochran Buick GMC of Monroeville
Excellent Customer/Automotive Service
byon 01/12/2023
The Customer/Automotive Service was excellent and I was able to get an appointment expediently to resolve my issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lied!!!!!!
byon 01/07/2023
Took car to Washington, PA location for a warning light issue. After waiting 2 1/2 hrs, they were unable to provide error code printout; was still charged a $160 diagnostic fee; & was handed a $6500 estimate (part needed to fix issue was $500). Never had an issue in Wexford , PA location. It's a shame that they closed that specific location where customer service was a priority and the best I've ever dealt with (from sales to service). I will never return to the Cochran Infiniti Washington location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fast, Friendly Service
byon 12/12/2018
Dropped my car off in the morning for new tires, new brakes and rotors install, and an inspection. Was informed that work had been completed by early afternoon. Fast, friendly service!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service all around
byon 02/23/2018
From the Service Advisor, Ron Bettencourt, the Lunch Counter Clerk, Lisa, I was treated like I was the only customer in the Service Center during my entire experience at Cochran Buick GMC Dealership In Monroeville.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
always go above and beyond
byon 05/13/2016
Every time I use #1 Cochran for Parts, Sales, Service, or Collision Center they go above and beyond my expectations
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
poor service, and poor quality
byon 04/15/2016
not happy, poor service poor quality, waited until the warranty ran out and then tells me,about all the work that needs to be done;and the same with my sons car;
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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